"Excellent overview of business process management. (Speaker was) very knowledgeable with lots of examples based on experience."
Corrine Thomas, Global Business Analyst, Vodafone Group

"Excellent insight given, level of detail was as suggested in the publicity brochure and met my expectations/needs."
John Godfrey, Operations Manager, Black Horse

"Provided extremely relevant and pragmatic advice. Roger Burlton has an excellent combination of knowledge and experience."
Tim Tayler, Process Model Manager, Ministry of Defence

"Superb- kept audience attention for 100% of the time. Very logical and practical. Very methodical and easy to follow."
Alistair Masson, Business Process Analysis, Vodafone Corporate Limited.

"An excellent thought evoker. An active, enthusiastic approach."
Michael Robertson, Business Systems Analyst, Sun Direct

"Extremely relevant. I gained full understanding, Roger fully explained the material."
D Morse, Customer Services Manager, HSBC (Midland Life)

This seminar provides a comprehensive examination of the state of the art in Enterprise-level Business Process Management (BPM). It addresses innovations in ways of managing processes as assets of the enterprise. It focuses on maintaining the critical role that processes play in the alignment of the strategic objectives of the organization with what people do every day. It is geared to those with or without process experience seeking to learn a set of pragmatic practices packaged into a reusable BPM way of working strategically and tactically. The facilitated workshop sessions are highly interactive and ensure experience-sharing with other delegates. Built on lessons learnt, both good and bad, from real companies, this seminar provides you practices to deal with the real and tough challenges you will face. Delegates will benefit from the experience and wisdom of the world leader on the topic. Roger Burlton’s book, Business Process Management: Profiting from Success will also be provided to all who attend.

This BPM seminar is the global benchmark for enterprise BPM from the leader in the field. It is a must for Business and IT Strategists, Business and Systems Analysts, Executives, Managers and Professionals involved in process-managed organizations, process-based change, and automation of process solutions.

• Business and IT Architects
• Business and Systems Analysts
• Business and IT Strategists
• Systems Managers
• Systems Developers
• Management and IT Consultants
• Change Management Team
• Business Process Management Teams
• Line of Business Managers and Executives
• Project and Programme Managers
• Quality Programme Professionals

• Understand what’s new in BPM practices and how these may work for you strategically
• Be able to apply enterprise and process level techniques that are practical
• How to set up an internal pragmatic BPM Centre of Expertise
• Learn how to sell the Enterprise BPM value proposition and gain cross-organization acceptance
• Be able to develop a process architecture that is the foundation for planning, budgeting, organization design, compliance, change management, SOA and the introduction of breakthrough BPMS technologies
• See how to institute day-today process management and governance for continued progress

• Anticipate and respond to changing needs more quickly
• Deliver better performance faster
• Align all programs of business change and governance along with IT and HR strategy
• Continuously manage processes as assets of the enterprise
• Balance the competing requirements of functional and process stakeholders
• Make process technology work for your organization
• Define and manage an aligned program of change successfully
• Get all people to change with less hassle

• Succeed by delivering visible performance improvements
• Become better equipped to sell the concepts upward
• Reduce the aggravation and resistance to change
• Develop better models and clearer communications
• Have a flexible approach that works based on specific organizational needs and allows judgment to be exercised
• Use a method that scales from a small process to an entire enterprise

The Building Blocks of BPM

• Business performance pressures, Time, Cost and Agility
• Integrity, Alignment and Traceability through BPM
• Strategy, Stakeholders and Process Architecture
• BPM technologies
• An enterprise BPM methodology framework
• The fit of Six Sigma and Lean

Enterprise Strategic Intent and Stakeholder Analysis: The Why of BPM

• Using Business Objectives to aligning processes
• Stakeholder Analysis (Who Cares?)
• Vision, Goals, KPIs and Strategic Objectives (The Enterprise Criteria)
• Alignment and Change Criteria

     Workshop: What are your strategic and stakeholder criteria?

Process Architecture: The foundation for enterprise and process management

• A lifecycle approach for developing your process architecture
• Using Frameworks and industry reference models
• Process scoping and enterprise process modeling
• Process / stakeholder mapping
• Using the architecture to handle governance requirements (SOX, Basel, COBIT etc)

     Workshop: What is your processes architecture?

Process Organization Strategy and Measurement Systems

• Ongoing Process Management up and down the organization chart
• Mixing process and functional structures (Business Services)
• Responsibilities and incentives for stewardship/ownership/management
• Process-Managed Balanced Scorecard, Alignment and Traceability
• Measurement and Management Scorecards

Incorporating Information, Knowledge and Business Rules

• Cross-referencing Information to the Process Architecture
• Combining knowledge learning and process feedback
• Separating the Rules from the Process

Aligning Enterprise Capabilities (Technological, Human and Facility)

• Process-Driven Enterprise Architecture, Zachman and the Adaptive Reference Model
• The Process Architecture as the foundation for Service Oriented Architecture (SOA)
• Business Process Management Systems (BPMS)
• Business Activity Monitoring (BAM)
• Technology Standards
• Human competency alignment
• Facility requirements

Prioritizing Changes and Establishing a Program of Change

• Alignment-driven process prioritization
• Rationalizing existing initiatives
• Re-aligning budgets and resources
• Technologies for Managing Process and Program Knowledge

     Workshop: What are your priority processes for renewal?

Leveraging Process Architecture into a Process Renewal Project

• Determine Process Project Vision, Goals and Objectives
• Scoping the Project
• Process standards, documentation and notations
• Gathering Information and Modeling the Current Process
• Analyzing the Current Process
• Process Innovation
• Modeling the ‘To-Be’ state
• Validating the design

Human Change Management: Perceptions and Politics

• Understanding concerns and fears of Executives and Staff
• A method and tools for navigating fear
• Incentives and evaluation systems
• A Communications strategy

     Workshop: What are your Stakeholders' Concerns and how will you communicate to mitigate them?

Building a BPM Centre of Expertise

• BPM Support Services Catalog
• BPM support roles and required competencies?
• Gaining credibility and trust
• An audit/governance checklist
• Cases of BPM Support Organizations

Summary:

• Comparing your status to a Multidimensional BPM Maturity Model
• Critical Factors revisited

This seminar is unique in that it is built on lessons learned, both good and bad, from real companies, real processes and real projects. It provides you with the latest practices to deal with real and tough issues. It exposes what successful process-managed organizations have learned about what works and what does not. It shows how real change management addresses all aspects of change concurrently. It is logical. It is practical. It is comprehensive. It makes sense. It makes you think, It works!

It is continuously updated with the newest lessons learned and consistently attracts experienced professionals and managers from a variety of industries providing significant opportunity for interaction and knowledge-sharing.

The seminar’s working sessions allow participants to practice key techniques in small workgroups.

As well as the seminar documentation, all delegates will also receive a free copy of Business Process Management, by Roger Burlton.

Descriptions and Ordering from AMAZON

Business & Systems Analysis Series

Enterprise Level Business Process Management
9-10 March 2009, London

Business Process Modelling Analysis & Design
3-5 December 2008, 11-13 March 2009, London

Mastering the Requirements Process
15-17 September 2008, 24-26 February 2009, London

Business Rules: From A to Z
18-19 September 2008, 19-20 February 2009, London

SERIES DISCOUNTS
Attend more than one course in this series and you will be entitled to the following discounts:

2nd course 10%
3rd Course 15%
4th Course 20%

Group Booking Discounts
If 5 delegates from the same organisation register at the same time for the same or various seminars, then the 5th delegate is free. We regret that this offer cannot be used in conjunction with the Series Discount.

£995 + VAT (174.13) = £1169.13

9-10 March 2009
Venue: myhotel Chelsea, 35 Ixworth Place, London, SW3 3QX
Tel: +44 (0)20 7225 7500
Fax: +44 (0)20 7225 7555
Website: http://www.myhotels.com/default.asp?section=10&page=1509

IRM UK in association with JP Events Ltd has arranged special discounted rates at all venues and at other hotels nearby the venue. Please visit the JP Events website for further information.
E-mail: enquiries@jpeventsltd.com Tel +44 (0)20 7428 9911 Fax +44 (0)20 7428 9966.

For an in-house presentation of this or any other IRM UK seminar, please e-mail jeanette.hall@irmuk.co.uk or call +44 (0)20 8866 8366.

© Copyright IRM UK Strategic IT Training, Bishops Walk House, High Street, Pinner HA5 5PJ UK, Tel +44 (0)20 8866 8366, Fax +44 (0)20 8866 7966, enquiries@irmuk.co.uk, www.irmuk.co.uk.