Information Quality Improvement: Processes and Best Practices for Business Performance Excellence 3 Day Seminar	Endorsed by DAMA INTERNATIONAL UK Chapter
Speaker: Larry English, Information Impact International

"Extremely knowledgeable on topic and explains it really well."
Ann Brigdale, Data Quality Lead Specialist, Nationwide Building Society

"Great energy & enthusiasm – never flagged."
Rachel Ware, Quality Analyst, Reuters Data

"Excellent content, relevant, clear and well delivered. Knows his subject matter inside out."
Darrel Green, Asset Catalogue Manager, Infraco BCV

"Very good – great use of real life examples to relate to. Inspiring!"
Vicki Smith, Senior Quality Analyst, Reuters

"Animated, informed, captivating and personable. Very good."
John Barnes, Consultant, Popkin Software Systems

"A very clear explanation of how to improve IQ straight from the beginning of IQ projects"
G Walter, MIS Analyst, Europay Int

Poor information quality costs organizations10-20% of operating revenue in process failure and “information scrap and rework” in direct costs with missed opportunity costs often greater. This seminar describes quality principles applied to business and systems processes to achieve effective business performance. It provides guidelines for implementing an effective IQ environment.

• Information Quality personnel
• Quality Management personnel
• Data Management & Warehouse personnel
• IT Management
• Systems Analysts
• Business Analyst
• IT Consultant
• Information Stewards
• Internal and EDP auditors
• Business personnel who require quality information

• Define information quality and its three components
• Describe categories of information quality tools and how to use them
• Describe how to measure information definition and content quality
• Describe how to measure costs of nonquality information
• Describe how to reengineer and correct data and audit and control data movement
• Conduct an information quality process improvement initiative
• Describe how to organize and manage an information quality environment

Defining Information Quality (IQ)

• Quality and information
• Customer satisfaction as business driver
• Dispelling myths about IQ

Applying Quality Principles to Information

• The Information product
• Kaizen, TQM and business excellence principles
• Identifying information “customers”
• Customer “expectations” of their information product

Information Quality Tools and Processes

• Categories of IQ tools
• Total Information Quality Management (TIQM) process overview
• Architecture of IQ tools in the TIQM process

Assessing Data Definition and Information Quality

• Data definition quality characteristics
• Three categories of data definition quality assessment
• Designing quality in data models
• Metrics for data definition quality

Assessing Information Quality

• Information quality characteristics and metrics
• Applying statistical quality control (SQC) to information
• IQ assessment for validity and for accuracy

Measuring the Costs of Poor Quality Information and the ROI of Information Process Improvement

• Calculating information cost
• Calculating poor quality information cost
• Calculating lifetime value as a measure of information value

Improving Information Product Quality: Data Reengineering & Correction (Cleansing )

• Principles of data correction
• Audits and Controls for ETL processes
• Discovering business rules in legacy data

Improving Information Process Quality: Data Defect Prevention

• The Plan-Do-Study-Act cycle for information process improvement
• Root cause analysis using cause and effect diagrams
• From quality assurance to continuous information process improvement

Implementing and Sustaining an Information Quality Improvement Environment

• Deming's fourteen points of quality applied to information
• Organizing and facilitating culture change for information quality

• Lecture with exercises and interchange to reinforce the concepts
• All delegates will receive a Free copy of “Improving Data Warehouse and Business Information Quality” book, written by Larry English, as well as course documentation

All delegates will receive a FREE copy of Improving Data Warehouse in Business Information Quality: Methods for reducing costs and increasing profits, by Larry English, ISBN 0-471-25383-9 Publisher: John Wiley & Sons Inc permreq@wiley.com
Descriptions and Ordering from AMAZON

For an in-house presentation of this or any other IRM UK seminar, please e-mail jeanette.hall@irmuk.co.uk or call +44 (0)20 8866 8366.

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