"Exceeded my expectations!"
Kristina Assimakopoulou-Scondra, Associate Manager, Euroclear

"Interesting with message reinforcement. Kept my interest. Engaged the group."
Rosalin Cummings, Head of Business Process, Wells & Young’s Brewing Company

"Very knowledgeable. Good practical advice. Some real ‘nuggets’ of do’s and don’ts. Inspiring!"
David Charles, Analyst, QinetiQ

"Excellent – plenty of techniques to use in the work place. Lots of real life examples to help remember the learning point."
Corrine Thomas, Global Business Analyst, Vodafone Group

"It’s great to have a trainer who has a tremendous amount of experience."
Gulcicek Kartal, Content Systems Specialist, Reuters Ltd

"Very engaging, knowledgeable and enthusiastic speaker."
Sharon Barton, Business Analyst, Britannic Asset Management

"Excellent knowledge on subject and examples."

This BPM seminar is the global benchmark for enterprise and tactical BPM. It is a must for Business and IT analysts, managers and professionals involved in process-managed organizations, process-based change, and automation of process solutions.

• Business Analysts
• Systems Analysts
• Systems Managers
• Systems Developers
• IT Architects
• IT Consultants
• IT Strategists
• Change Management Team
• Business Process Management Team
• Project Managers
• Programme Managers
• Development Managers

Participants should have some knowledge of or experience in process modelling. For those who do not, a pre-requisite of this course is the Enterprise Level Business Process Management seminar.

This workshop oriented session is like no other session of its type offered anywhere in the world. This seminar is unique in that it is built around a case study developed by the participants in team workshops. Consequently, participants leave with real world knowledge that can be used for accelerating their own projects. It is the longest running session on process modeling, analysis and design in the world. It specifically addresses the tactical aspects of process improvement project work. Attendees have a unique opportunity to gain knowledge first hand from an instructor who is one of the pioneers in this area of training and consulting. It is completely vendor independent and based on knowledge gained from over 17 years of consulting and training with hundreds of organizations of all types around the world. No other offering is as complete, comprehensive or real-world in its approach.

It has been presented over 500 times to more than 10,000 professionals including major consulting firms, many of the Fortune 500 companies and several government agencies. It can be found on many continents and in a number of languages.

• A comprehensive and integrated approach
• An evolving example shown throughout
• A practical case study with 7 student workshops
• Business process diagramming techniques
• Process modelling software criteriaProcess analysis techniques
• Process measurement criteria
• Receive a workbook with case study problems and solutions, which can be reused in the office.

• The importance of properly managing the "people" aspect of process redesign
• Critical Success Factors for process improvement
• Practical process modeling and analysis and design techniques
• How to avoid creeping project scope and analysis paralysis
• The recommended tools currently available
• Tips and Techniques for avoiding common pitfalls in process improvement projects

Introduction to Business Process Management
• Developing a common language for business process
• Clarifying communication about business processes
• Introduction to a framework for successful process-based change
• Integrating re-engineering and systems design and development
• Levels of process competency

Define Process Project
• Significance of identifying process stakeholders
• Identify process performance targets
• How to define a project scope with stability
• Getting the business & technology groups involved
• Learning to deal with fuzzy process boundaries
• Techniques for defining and controlling scope
• Defining the project team
Case Study: Workshop 1
Defining Project & Process Scope

Capturing Process Knowledge
• Identifying sources of process knowledge
• Starting to build buy-in for change
• Conducting successful facilitated session
• Gathering process information using appropriate techniques
• Knowing what information about the process is essential

Modeling Current Process
• Establishing modeling standards
• Distinguishing “process” models
• Defining other types of models
• Knowing which models are appropriate and when
• Modeling the “right” process information
• Understanding process components
• Documenting IGOE’s (Input, Guide, Output & Enabler)
• Practical Tips and Techniques for Modeling Processes
Case Study: Workshop 2
Modeling Process

Measuring Processes
• Determining the appropriate measurements
• Defining measurement criteria
• Designing measurement techniques
• Importance of balanced measures
Case Study: Workshop 3
Measuring Process

Analyzing Processes
• Prioritizing the focus of analysis
• Understanding how to use the information gathered in modeling & measurement
• Knowing where and when to use techniques like Six Sigma & Use Cases
• Additional analysis techniques
• Identifying "quick wins"
Case Study: Workshop 4
Analyzing a Process

Creating New Processes
• Researching Innovative Processes
• Benchmarking
• Building evaluation criteria
• Breaking through the creative barriers
• Various Creative workshop techniques
• Evaluating alternatives
Case Study: Workshop 5
Creating a Process

Designing New Processes
• Properties of a good process
• Guidelines for process design

Validating New Processes
• Gaining Buy-in for process change
• Developing Scenarios
• Application of Scenarios
• Additional Validation techniques
• Verifying IGOE’s
• Verifying Assumptions
• Creating Prototypes
• Running Simulations

Selection of Tools
• Defining the BPR activities
• Aligning activities with requirements
• Aligning requirements with tool capabilities
• Building the evaluation matrix
• Sources for tool specific information

The best way to learn and retain information is to use it immediately. This seminar is unique in that it is built around a case study developed by the participants in small team intensive workshops. Consequently, participants leave with a pattern that can be used for accelerating their own projects. It approaches the topic of Process Modeling and Process Analysis and Design from a completely business oriented view. Technology is discussed as a support mechanism not the driving influence for process change.

This course is the longest running seminar of its kind in the world and can be found on many continents and in a number of languages. It has been presented over 500 times to more than 10,000 professionals including most the major consulting firms.

Business & Systems Analysis Series

Enterprise Level Business Process Management
9-10 March 2009, London

Business Process Modelling Analysis & Design
3-5 December 2008, 11-13 March 2009, London

Mastering the Requirements Process
15-17 September 2008, 24-26 February 2009, London

Business Rules: From A to Z
18-19 September 2008, 19-20 February 2009, London

SERIES DISCOUNTS
Attend more than one course in this series and you will be entitled to the following discounts:

2nd course 10%
3rd Course 15%
4th Course 20%

Group Booking Discounts
If 5 delegates from the same organisation register at the same time for the same or various seminars, then the 5th delegate is free. We regret that this offer cannot be used in conjunction with the Series Discount.

£1395 + VAT (£244.13) = £1639.13

For an in-house presentation of this or any other IRM UK seminar, please e-mail jeanette.hall@irmuk.co.uk or call +44 (0)20 8866 8366.

© Copyright IRM UK Strategic IT Training, Bishops Walk House, High Street, Pinner HA5 5PJ UK, Tel +44 (0)20 8866 8366, Fax +44 (0)20 8866 7966, enquiries@irmuk.co.uk, www.irmuk.co.uk.