ASSESSING INFORMATION QUALITY: Quality Measurement and Control for Information Products 2 Day Seminar	Endorsed by DAMA INTERNATIONAL UK Chapter
Speaker: Larry English, Information Impact International

This course describes how to conduct assessments of the different Information Quality (IQ) Characteristics, such as validity, accuracy and timeliness. You learn how to conduct an electronic information quality assessment for conformance to business rules. You also learn how to conduct a physical accuracy assessment. Larry English describes how organizations can utilize information quality assessments to improve the value of the information across the enterprise, including operational databases, shared data, data warehouse, and Internet/Intranet data.

• Define critical IQ characteristics for your enterprise
• Develop specific measurement tests for assessing various IQ characteristics
• Develop a statistical control chart for process control
• Develop a Pareto Chart
• Develop a formal report of findings of an IQ assessment

• Information Quality personnel
• Quality Management personnel
• Data Management & Warehouse personnel
• Information Stewards
• IT Management
• Systems Analysts
• Business personnel who require quality information

Pre-requisite - attendance to the 3 day seminar, Information Quality Improvement, 26-28 March 2007, is highly recommended. We also recommend that delegates read chapters 1,2,3 & 6 of Larry English's book, 'Improving Data Warehouse and Business Information Quality' and should have had at least six months experience in applying IQ or quality principles.

I. Information Quality Assessment as a Process

• IQ Assessment process steps
• IQ assessment objectives: database versus process assessment
• Information quality characteristics: what knowledge workers expect
• Information quality assessment tools

II. Information Quality Assessment Techniques and Methods

• Measuring business rule conformance quality: electronic assessment
• Strengths and weaknesses of electronic assessment
• Measuring accuracy: physical accuracy assessment

III. Reporting information quality assessment results

• Pareto diagrams
• Developing quality control charts

IV. Emotional and political issues in IQ assessment

• Do’s and Don’ts of IQ assessments

• Lecture with exercises and interchange to reinforce the concepts

For an in-house presentation of this or any other IRM UK seminar, please e-mail jeanette.hall@irmuk.co.uk or call +44 (0)20 8866 8366.

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