TUESDAY, 10 May 2005
| CONFERENCE
- DAY 1 & EXHIBITS TUESDAY, 10 May 2005 |
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| Tuesday
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CHAIR
ADDRESS: From Common Sense to Common Understanding to Common Practice Roger Burlton, Process Renewal Group With a decade and a half of process thinking under our belts, it seems that more of us should be doing better than we are. For those who are handling it well, BPM is no more than the application of common sense to logical business problems and opportunities. We should all be so fortunate, so how can we be? Our challenge will be to agree on what are the common sense principles for BPM and how can we convey this in a way that ensures that such logic and discipline will become common understanding and ultimately common practice across our enterprise, delivering ongoing business performance and an adaptive capability. Your journey can only
get on the right track if you know what questions to ask and what order
to ask them and indoctrinate these as your enterprise discipline. That’s
what the conference is all about and what this chairman’s opening is intended
to do: get you pointed in the right direction and introduce you to how
the conference can enable you to chart the right combination of sessions
for you.
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Featured Speaker
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KEYNOTE:
The Great 21st Century Business Reformation Peter Fingar, Greystone Group Business leaders want business results. What can BPM actually do for them? As long as the BPM conversation is restricted to technologists and Six Sigmists, it’s likely to become just another technique for incremental performance improvements. For some pioneers, where the conversation has reached the board room, BPM portends much more. Indeed, there is a Next Big Thing in business; it's about operational transformation, driven by the emergence of a wired, flat world. It's about the fusion of business operations and information technology to the point of unity. That transformation is well under way on a scale that can only be called the great 21st century business reformation.
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Featured Speaker
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Managing the Process-Based Organization Isobel Brimelow, Yell With the aim to improve process capability over the long term, Yell established a small central team with the purpose of establishing a company wide process architecture which is aligned with its strategy and business objectives through simple process maps, improvement tools and on-line access for everyone. Yell’s practical approach provides value via 5 inter-related strands demonstrated in this case study:
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| Tuesday
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Architecture
of Processes, an Event and Value Driven Model Enterprises have different processes for each type of outside stakeholder and each type of resource to be managed. All of these processes are linked in an architecture that should be modeled. The resultant model is not organizational but will help with later organization design. The best way to do this is through an event and value driven approach that follows some simple principles
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Featured Speaker
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| Tuesday
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BPMS - Selection by Business Value The BPMS market is characterized by a dearth of advanced, feature-rich products. Applied technologies are diverse with a variety of approaches employed to simplify development, deployment and system management. There is a product for every application scenario but not all products are best applied to every application. How do you choose the right BPMS? This session focuses on BPMS evaluation by business value as an applied approach to selecting the right BPMS for each situation.
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Featured Speaker
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| Tuesday
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Business Process Portfolio Management Over the last 20 years, managers have realized that portfolio management techniques can be applied to make better quality decisions and manage risk for many aspects of business. Some companies are finding that a very effective way of gaining senior management awareness and alignment to BPM concepts is to make business process portfolio management a key component of a BPM/S strategy. This talk will discuss how to build a process portfolio, how it fits into a BPM program, and how to use it to communicate to your senior management.
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Featured Speaker
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| Tuesday
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A
Hands-On Approach to Process Prioritization Through KPI Hierarchy Jish Nath, Microsoft Corporation At the core of every BPM initiative is aligning KPIs to business strategies. Following development of proper KPIs, businesses can “deep-dive” into rest of the process management cycle. So, identifying proper KPIs is crucial in helping executives prioritize processes to obtain maximum impact. However, for large corporations, even within a balanced scorecard framework, this task can be quite daunting since there could be an overwhelming number of, often inter-dependent, KPIs – all seeking attention at the same time.
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Featured Speaker
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Leveraging Your Business Process Model to Enhance Profitability Sharon L. Boyes-Schiller, SkyScape Solutions Ltd. This session will look at the impact of business profitability improvement through the development and implementation of business process modelling. The ability to leverage dynamic change within organisations, and the opportunities to expand the implementation beyond the normal uses of business process modelling will be reviewed. Through the use of a case study involving a logistics business, the overall effect of the change from a standard Quality Management System to a dynamic, workflow-driven business modelling environment will be examined.
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| Tuesday
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Process Orchestration in Practice: Experiences,
Standards and Tools in Aligning Processes One process may be an ideal candidate to be automated by a workflow tool or by a BPMS if cross-process integration is an important requirement. But the alignment among different processes has its own characteristics above and beyond. What are the problems involved and how well fitted are the tools that are available today in solving these larger problems? Are the standards that currently are underway really offering us support? How will this concert be perceived? These questions will be answered based on a practical example from a BPM solution point of view and illustrated by some case studies where a solution has been successfully implemented.
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Featured Speaker
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Rolling-out
Process Implementations TW plc has acquired a number of companies in the past few years. During this time it also embarked on an internal reorganisation that brought together a top UK housebuilder, an established commercial property developer and a world-renowned contractor. It was recognised that the business needed to challenge the environment of well-established, local practices, long-standing relationships and a highly fractured and diverse supplier base. Consequently, TW set about a wholesale process review, designed, built and implemented a single way of working across its entire UK team of 5000 people, to deliver efficiencies and scale benefits.
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Using
BPM for Managing Compliance Many companies globally will have to provide information/evidence to support their Sarbanes Oxley and a rising number of other compliance statements. Compliance against the governing acts is ongoing and cannot be solved by a one-off spurt of activity and then forgotten. The need for constant process monitoring and continuous improvement is here to stay. For some, the use of BPM data and tools has significantly helped in meeting these requirements.
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Featured Speaker
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In this presentation the philosophy and key factors for successful process management in a global operating company will be explored. Process management experiences from the last three years in the different departments and process chains of the BMW Group worldwide will be addressed and several project examples will be cited. The notations used for process modelling on different abstraction levels and the principles applied to the process architecture will be shown. The session leader will also discuss the role of objectives, procedures and motivation factors in achieving success. Finally an outlook for further potential in the sectors, value chain network and business development areas will be given.
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BPM
Standards Panel Discussion For BPM to mature into a genuine cross-functional and enterprise-wide capability, knowledge sharing and clear communication among the participants and the capability-enabling professionals as well as business managers is required. Traceability, alignment and consistency of semantics and content are a mandatory for integrity to occur. All players in the industry seem to hold this true. So, where are we today and what does the future hold? This session will feature a no-holds-barred discussion among influential members of the world’s process standards setting bodies regarding the state and future of process standards.
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Featured Speakers
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BPM On-track at Network Rail Andrew Manning, Network Rail Network Rail is undergoing significant change to enable improvements to the rail infrastructure. An integrated view of people, process, content and technology is required to support effective change. This session will outline Network Rail’s vision & roadmap for ensuring the reuse, integration and implementation of business processes. It will outline the organisational changes that have been necessary to support Business Process Management; the technology choices; overlap with quality initiatives (Six Sigma); use of a role based portal; support for process automation; measurement and change management.
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The
BPMG 8 Omega Framework Process Frameworks have received much coverage over the past 12 months. But how can you select an appropriate approach for your organisation? What relevance does the CMM approach have for those interested in measuring process performance. How does the BPMG 8 Omega Framework relate to this and the other Frameworks being talked of in the market today? These and other key issues such as why use a framework at all will be addressed in this short, fast paced session.
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Featured Speaker
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Process
Modelling for the Real World The
new breed of Business Process Management Systems step well beyond the
world of information and workflow systems in the way they actively support
business processes. The demands on our modelling techniques become greater:
traditional simplistic pictures are no longer enough - we now need in-depth
understanding of the dynamics of our processes and the organisation.
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Featured Speaker
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Real
World Business Process Management and Integration Experiences This session will detail how customers are adopting BPM technologies today within strategic and traditional integration spaces and how this can improve competitive advantage and enable a more adaptive business style. It will deal with the role traditional Enterprise Application Integration (EAI) technologies play with BPM initiatives as well as how Service Oriented Architectures (SOA) are used as backbones to BPM solutions. It will look broadly at BPM technology components ranging from pure Process Management and Human Process Flow through to Business Activity Monitoring (BAM) and Rules Engines. Finally David will discuss his candid observations of the early standards-driven approach taken with Business Process Execution Language (BPEL).
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Deploying
Process Based Applications at the Customer Frontline Barclays UK Banking division, made up of 1,500 branches and 7,500 staff, today serves a customer base of between 10 and 14 million people. In order to respond to the ever changing demands of its customers, it is essential that business processes are integrated throughout the organisation to ensure complete visibility and control. The session will look at how Barclays has deployed a set of process based applications to frontline customer facing staff and the experiences and benefits encountered. The rationale for choosing a process based approach to such a crucial customer engagement will also be discussed and the overall objectives of the program to replace and reengineer customer facing applications.
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