| Monday
- 28 September 2009
Registration: 08:30 - 09:30
Morning Workshops: 09:30 – 13:00
Afternoon Workshops: 14:00 – 17:30
Lunch: 13:00-14:00
| 09:30–13:00 |
Morning
Workshop |
How
Business Analysts Can Be Innovative when Gathering
Requirements
James Robertson,
Principal, The Atlantic Systems Guild
Suzanne Robertson, Principal, The Atlantic Systems
Guild
Neil Maiden,
Head of Centre for HCI Design, City University |
| 09:30–13:00 |
Morning
Workshop |
Running
a Successful Workshop
Michael Brown,
Principal, Michael Brown Training |
| 14:00–17:30 |
Afternoon
Workshop |
Using
Ethnography to Create the Optimum Customer Experience
Mark Sinclair,
CEO, Quickheart |
| 14:00–17:30 |
Afternoon
Workshop |
Implementing
People Centric Change -The Difference Between Success
& Failure in a Downturn
Kevin Johns, Head
of Capability, BT Global Professional Services
Caroline Paxton,
Head of Client Services, Changefirst Ltd |
|
09:30
– 13:00
How Business Analysts Can Be
Innovative when Gathering Requirements
|
|
Morning Workshop Outline
Gathering requirements is often seen as
a "stenographer's task" where the BA passively
records the stakeholders' needs. This relies on stakeholders
always knowing what they need, but experience tells
us that people usually ask for incremental improvements
on what they have at the moment. Useful products do
not come about from stakeholders' requests, but from
innovation. The mobile phone, text messaging, the World
Wide Web and countless others are innovations.
In this tutorial we explain how to use
innovation techniques to bring about more useful, usable
and competitive systems, services and products. We provide
examples and illustrations from our own industry experience.
We show participants how to make innovation a regular
part of their business analysis process.
- Innovation is fresh thinking about systems and
business processes
- Innovation techniques help BAs to be innovative
- Innovation is not an additional task, it is part
of what you do
Back to the top |
|
| 09:30
– 13:00
Running a Successful Workshop
|
| Morning
Workshop Outline
Successful workshops are often critical
to the data gathering process. It doesn't take much
for a workshop to turn from an opportunity into a problem,
often undermining the success of the whole initiative.
The reason workshops can go
wrong usually boils down to some basic mistakes made
by the facilitator/workshop leader. This session is
designed to help you to avoid them. We will cover:
- How to get buy in from the start and create a positive
atmosphere
- How to set up topics for discussion so there is
clarity and commitment from the start
- Tools for breaking the ice and getting off to a
flying start
- Tricky situations and how to handle them
- Tools for getting interaction and creating energy
Back to the top |
|
| 14:00
– 17:30
Using Ethnography to Create
the Optimum Customer Experience
|
| Afternoon
Workshop Outline
Mark will use a case study to establish the understanding
of what Ethnographic Research is and why it’s
the most effective way to understand Service Users their
motivations and behaviour; how standing in the customers’
shoes helps create better experiences for both service
users and staff; and why visual navigation is the simplest
way to make complex information easy to find.
Back
to the top |
|
| 14:00
– 17:30
Implementing People Centric
Change -The Difference Between Success & Failure
in a Downturn
|
| Afternoon
Workshop Outline
Past recessions show that successful organisations
are those that implement strategies better than their
competitors. Business Analysts can make a real difference
by applying a people centric approach to business change.
Kevin and Caroline will share why key professional bodies,
including the IIBA®, BCS and CIPD are working to
create a Special Interest Group (SIG) to promote cross
profession capabilities in business change. They will
explain how to create a people-centric approach to change
and how this can make a real difference to benefit realisation.
Back to the top |
|
