| 08:00–09:00
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REGISTRATION |
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09:00-09:55 |
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Conference
Welcome and Chair Address: BPM Perspectives –Who Cares?
Roger Burlton, BPTrends
Associates |
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10:00-10:55 |
Track
1 |
From
Corporation to Cooperation
Frits
Bussemaker, Founder/Chairman BPM-Forum Netherlands and Process
Community, Korstmos |
|
10:00-10:55 |
Track 2 |
Panel
Discussion: BPM with Lean and Six Sigma - Friends or Foes
Moderator: Oscar
Barros, Director Master in Business Engineering (MBE), Industrial
Engineering Department, University of Chile
Panellists:
Paul van Doorne, Manager
BPM, KPN Business Market
Grace Duffy, President, Management
and Performance Systems
Steven M. McCrystal, SVP,
Managing Director, IS Transformation, Diageo Plc
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD |
| 10:00-10:55 |
Track
3 |
Implementation,
It's all about People
Simon
Axup, Account Director, Berkshire Consultancy |
| 10:55-11:25 |
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Networking
Break & Exhibits |
| 11:25-12:20 |
Track
1 |
Transition
from Product to Customer Processes
Paul
van Doorne, Manager BPM, KPN Business Market |
| 11:25-12:20 |
Track
2 |
How
Playing Games Helped Improve BPM Implementation Success at Sara
Lee
Jan Schilt, GamingWorks BV |
| 11:25-12:20 |
Track
3 |
Implementing
BPM and ERP at the Swedish Armed Forces
Göran
Frisén, Consulting Partner - Business Process Architect,
Ebicon AB Sweden |
| 12:20-13:40 |
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Lunch
& Exhibits |
|
13:40-14:25 |
KEYNOTE |
Big
and Agile
Toby
Redshaw, CIO,Aviva Group |
|
14:30-15:25 |
Track 1 |
Getting
Traction for Process: What the Experts Forget
Alec
Sharp, Clariteq |
|
14:30-15:25 |
Track 2 |
Building
High Quality Business Process Models
Terje
Lie, Leading Analyst, StatoilHydro |
| 14:30-15:25 |
Track
3 |
Realizing
and Distributing an Integrated Business Process to Support Servicemen
and Veterans in UK Defence
John
McNaughton, Principal Consultant, The Salamander Organization
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD
Captain Ian Bisson, Service
Personnel and Veteran’s Agency, Royal Navy |
| 15:25-15:55 |
|
Networking
Break & Exhibits |
| 15:55-16:40 |
Track
1 |
State-of-the-art
in BPM – a live demonstration
Dr. Torsten Schmale,
CEO, inubit AG |
| 15:55-16:40 |
Track
2 |
Building
a Complex Complaint Management System using Business Process
Management
Andy Langler, Assistant Director
of Resources, Royal Pharmaceutical Society of Great Britain |
| 15:55-16:40 |
Track
3 |
Business
Process Agility - Implementation Secrets
Dermot
McCauley, Board Director, Corporate Development, Singularity |
|
16:45-17:40 |
Track
1 |
Facilitated
Networking Session: Critical Features for a Successful BPM
CoE
Facilitator: Roger
Burlton, BPTrends Associates
|
| 16:45-17:40
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Track
2 |
Facilitated
Networking Session: Process Improvement inToughTimes
Facilitator: Dee
Carri, Torque Management |
| 16:45-17:40 |
Track
3 |
Facilitated
Networking Session:The Impact of Collaboration and Social Networking
on BPM
Facilitator: Vijay
Jaswal, Pre-Sales Manager, UK, Software AG |
| 17:40-19:00 |
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Drinks
Reception & Exhibits |
| |
| Tuesday
29 September
09:00-09:55
 Back
to top
|
Conference Welcome and Chair
Address: BPM Perspectives –Who Cares?
Roger Burlton, BPTrends
Associates
Imagine running a process improvement project where everyone
has a different perception of success. Picture trying to implement
an enterprise-wide process management strategy when the assessment
of its results will be based on completely different sets of
criteria much of which seems irreconcilable. Business process
analysts and architects face this issue every day. Sometimes
they are ignorant of the conflict that will rise up later when
the process becomes visible. Sometimes they are optimistic and
hope for the best. But ignorance is not bliss and hope is not
a strategy. We have to take it on ourselves to line up the multitude
of external and internal stakeholders and ensure right from
the beginning that they have a common understanding and common
interest. This session will deal with the number one reason
for BPM project failure and lack of program adoption: lack of
stakeholder alignment. It will provide some tools and techniques
to get everyone into the same boat and keep them focused on
the same destination with all hands on board.
- Who are your stakeholders and what are their goals?
- An outside in approach to alignment
- Changing managers motivation
- Ensuring governance sustainability
- The conference roadmap
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| Featured Speaker
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| THREE
CONFERENCE TRACKS |
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Business
Alignment: Strategies that Work |
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Practical
Process Improvement: Techniques that Work |
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Process Implementation:
Solutions that Work |
| 10:00
– 10:55 CONCURRENT SESSIONS |
| Tuesday
29 September
10:00-10:55
Back
to top |
From
Corporation to Cooperation
Frits
Bussemaker, Founder/Chairman BPM-Forum Netherlands and Process
Community, Korstmos
Today, total information and communication access are becoming
globally available—and are virtually free of charge. This
will not only have an effect on our personal lives, it will
have a profound effect on the way we do business, and the very
structure of corporations. Just imagine what will happen when
Generation Y, so accustomed to borderless, instant communications,
will be the dominant consumer and member of the workforce. They
will not accept the filters of an organization or the silos
that exist in most corporations. Instead, they will aim to get
connected directly to their peers in the same way they do when
sharing information through Myspace.com or Flickr.com. What
is bringing them together? The underlying business process.
This presentation will cover:
- The role that business process is playing when moving
from “corporations to cooperations”
- The future of BPM in relation to the other perspectives
of an organisation
- The effect a process managed environment has on management,
leadership and employees
|
| Featured
Speaker |
| |
| Tuesday
29 September
10:00-10:55
Back
to top |
Panel
Discussion: BPM with Lean and Six Sigma - Friends or Foes
Moderator: Oscar
Barros, Director Master in Business Engineering (MBE), Industrial
Engineering Department, University of Chile
Panellists:
Paul van Doorne,
Manager BPM, KPN Business Market
Grace
Duffy, President, Management and Performance Systems
Steven M. McCrystal, SVP,
Managing Director, IS Transformation, Diageo Plc
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD
There are lots of process improvement advocates in our organizations
today espousing best practices to significantly or incrementally
improve the performance of the work we do. Many of these practices,
methodologies and techniques have a heritage such as industrial
engineering, quality management, measurement, IT requirements
and other precedents. Which is the best for you? Is it one of
them such as six sigma? Is your organization enamoured with
Toyota and Lean? Is BPM different from these? This panel will
feature an examination of these questions and strive to find
the similarities and differences among them. It will also aim
to project the future of the approaches. Are they converging?
What can we expect?
- The backdrop for analytic and design process approaches
- Why Lean?
- Why Six Sigma?
- Why BPM?
- Convergence or Divergence?
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| Moderator::
Panellists: |
| |
| Tuesday
29 September
10:00-10:55
Back
to top |
Implementation, It's all about People
Simon Axup, Account Director,
Berkshire Consultancy
The implementation of effective processes, management systems
and organisational infrastructure are essential to any major
business improvement. However, the most important, and common
aspect that requires the most attention and effort is the management
of change through people. This is also the most complex, as
success relies as much on experience and insights as it does
on tools and techniques. Delegates will learn:
- Common engagement issues resistance
- Understanding the emotional cycle of change and how to
design improvement programmes that manage behaviours and
create a positive experience for the majority
- Key tips and traps
- Practical examples of success and failure!
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| Featured
Speaker |
| 11:25
- 12:20 CONCURRENT SESSIONS
|
| Tuesday
29 September
11:25-12:20
Back
to top |
Transition from Product
to Customer Processes
Paul
van Doorne, Manager BPM, KPN Business Market
One of the strategic objectives of KPN Business Market is to
become best in class in service in order to keep its leading
position in the market. Traditionally KPN was a product driven
company where processes were organised in product silos: for
each product, KPN had a separate process. Current market conditions
demand a customer centric organisation, so KPN had to transform.
KPN s BPM unit has laid out a program to realise the transformation
into a service organisation by introducing end-to-end process
management, strong management on client driven KPI s and improvement
projects. The Nett Promoter Score methodology was used to
measure the satisfaction on the client events. NPS also identified
possibilities to change the processes. For improving processes,
Lean Six Sigma was used in an innovative way. The approach
is carefully balanced with the IT innovation processes. In
this session KPN will share the transformation process and
its learnings with you. |
| Featured
Speaker |
| |
| Tuesday
29 September
11:25-12:20
Back
to top |
How Playing Games Helped Improve
BPM Implementation Success at Sara Lee
Jan
Schilt, Business Process Change Facilitator, GamingWorks
BV
BPM is serious business. Expensive tools are bought, even more
expensive consultants are hired and many, many precious business
hours are spent. “So please, don’t talk to me about
playing games!” In this case study we will show you how
playing a BPM simulation added value to the BPM project of the
foodservice company of Sara Lee International.
As in most projects external consultants and a small group
of business specialist are far ahead of managers and employees.
The project will only succeed if all employees know why they
have to change, feel the urgency and are willing to perform
the new ways of working. Training on new skills only will
not be enough. Within Sara Lee and many other companies we
have experienced that simulations can play a major role in
creating awareness, gaining commitment and give an energy
boost to BPM projects. |
| Featured
Speaker |
| |
| Tuesday
29 September
11:25-12:20
Back
to top |
Implementing BPM and ERP at the
Swedish Armed Forces
Göran
Frisén, Consulting Partner - Business Process Architect,
Ebicon AB Sweden
Implementing BPM, knowing it is key to describe its processes
for a successful ERP implementation, it has also become apparent
that the ERP implementation itself becomes a key driver propelling
the change management needed for a successful BPM implementation.
Alongside its SAP implementation the company built a complete
business process model, using SCOR and DCOR to support the
effort, describing from the top how they interact with the
external stakeholders, such as customers, competitors, partners,
and the business environment, to how SAP transaction codes
supports tasks at the lowest levels. The magnitude of change
that comes with the ERP implementation has cemented the way
of implementing a Business Process Center of Excellence who
will own the solution and future development of the organization.
Key takeaways include:
- How BPM and the Process Model has laid the foundation
for the ERP implementation
- How the levels of the Process Model describes the organization
from Business Model to SAP configuration
- How SCOR, DCOR, and other reference models has supported
the Process Model development
- How the ERP implementation has forces the Change Management
needed for a BPM implementation
- And finally some lessons learned
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| Featured
Speaker |
| |
| Tuesday
29 September
13:40-14:25
Back
to top |
Keynote: Big and Agile
Toby Redshaw, CIO, Aviva
Group
Toby will share lessons learnt from four years of results at
Aviva with this "emerging technology":
- What is it and why does it really matter even more in
today's challenging climate?
- How to start and how do you grow fast for maximum impact?
- Lessons learned from four years in the trenches with
modern BPM
- Why choosing best of value versus "best of breed"
matters
- Five simple keys to picking a vendor in this space
- What's next... ? The distant future for BPM 2010/2011
- Conclusion ... why this might be the most important choice
you make this year in IT and why it matters in unexpected
ways
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Featured
Speaker
|
| 14:30
- 15:25 CONCURRENT SESSIONS |
| Tuesday
29 September
14:30–15:25
Back
to top |
Getting Traction for Process: What
the Experts Forget
Alec
Sharp, Clariteq
You would think that in difficult economic times, getting an
enterprise to become more “process oriented” would
be an easy sell. Not so! Many conference participants report
that their BPM initiatives have been met with indifference,
misunderstanding, skepticism, and even outright hostility. The
reasons are surprisingly common—not addressing the unpleasant
outcomes of previous (and current!) “process” initiatives,
assuming that everyone knows what a business process is, using
language and methods that are incomprehensible to mere mortals,
fixating on the wrong improvements, and the ever-popular failure
to acknowledge that “we’re working hard and meeting
our targets!” This presentation will cover proven techniques,
backed up by real-life examples, for getting and maintaining
the support and participation of managers, subject matter
experts, and process participants. Topics include:
- What people think when you say “process”
– understanding the backlash from misapplied initiatives
- From mechanistic to humanistic – taking the sting
out of process work and making it blame-free
- Guidelines and techniques for making process discovery
relevant and rational
- Less detail, more insight – how to create process
models that communicate what matters
- Commonly misunderstood terms, and a glossary (with examples)
to clarify them
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| Featured
Speaker |
| |
| Tuesday
29 September
14:30–15:25
Back
to top |
Building High Quality
Business Process Models
Terje
Lie, Leading Analyst, StatoilHydro
Within BPM* many flowers seem to be blooming. Letting different
flowers like consultants, facilitators of business process development
and others bloom in a company can easely result in beds of weed
as far as the Business Process Model or Enterprise Model is
concerned.
This presentation focuses issues that can contribute to a Uniform
Business Process Model of High Quality and Suitable for the
Business.
A perspective is given, compatible with work done by recognized
gurus. The perspective includes the Business Process Model
which is the focus of the presentation. The presentation includes:
- (the) three key words for Business Process Management
- a selection of Guidelines for Business Process Development
and Modelling
- a selection of Quality Inspection Questions to a Business
Process Model
*The acronym BPM can represent Business Process Management
or Business Process Modelling depending on the context.
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| Featured
Speaker |
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| Tuesday
29 September
14:30–15:25
Back
to top |
Realizing and Distributing an Integrated
Business Process to Support Servicemen and Veterans in UK Defence
John McNaughton,
Principal Consultant, The Salamander Organization
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD
Captain Ian Bisson, Service
Personnel and Veteran’s Agency, Royal Navy
The UK MoD has used business process to drive out requirements
for business applications for many years. Held in disparate
repositories these business processes are commonly operated
on by several tools, different parts of the organization and
employing differing governance standards.
Increasingly, a significant number of projects have used
these structures to support major investment decisions, whilst
established projects have created models to judge capability
and coherence with other projects. Industry or other stakeholders
often struggle with accessibility and work from fragments
of the architecture. It is difficult to see the whole view.
To overcome this, the UK MoD is creating and distributing
an Integrated Enterprise Architecture with an integrated process
model. It will be shared with industry and join components
together; a true Enterprise Architecture. It is also creating
an Enterprise "flight deck" to exploit the architecture
and to monitor and control the business.
This presentation will outline:
- How the maturity assessment & roadmap for the model
was developed
- How the model was created and distributed
- How the processes are exploited in real time to realise
the benefits.
|
| Featured
Speakers |
| 15:55
- 16:40 CONCURRENT SPONSOR SESSIONS |
| Tuesday
29 September
15:55–16:40
Back
to top |
State-of-the-art in
BPM – a live demonstration
Dr. Torsten Schmale, CEO,
inubit AG
BPM is the major issue for enterprises; consequently software
vendors present parts of their product range as satisfying requirements
in this area. However these offerings tend to be quite diverse
and many only address a subset of BPM phases or certain types
of process. Implementing them can constrain your speed of adoption
or lead to increasing resistance within the organisation limiting
the positive impact that a BPM initiative can achieve.
Our presentation will focus on the typical expectations that our customers
have of BPM – and how we have satisfied these in more
than 350 projects over the last eight years. It will go on
to provide a structural classification of the BPM offers and
an overview of some leading edge concepts within the discipline.
We will conclude with a live demonstration to illustrate how
these concepts are implemented holistically to enable you
to get the maximum value out of your BPM initiative in the
short, medium and long term.
|
| Featured Speaker
|
| |
| Tuesday
29 September
15:55–16:40
Back
to top |
Building a Complex Complaint
Management System using Business Process Management
Andy Langler, Assistant Director
of Resources, Royal Pharmaceutical Society of Great Britain
Key to the RPSGB’s regulatory responsibilities is the
protection of the public and the systems in place to manage
these processes. This presentation looks at the background to
elements of the Society’s work in the area of complaint
handling and the development of a process-based system and BPM
software tools to assist in their management.
The presentation is a case history of the evolution of this
key system, that has now been implemented and will concentrate
on the pragmatic lessons learnt throughout the development
process against a changing background of organisational readiness
and underpinning legislation. |
| Featured Speaker
|
| |
| Tuesday
29 September
15:55–16:40
Back
to top |
Business Process Agility
- Implementation Secrets
Dermot
McCauley, Board Director, Corporate Development, Singularity
Dermot will share implementation “war stories” of
organisations who have implemented business process agility
using BPM technology and agile methodologies. Using real-life
case studies Dermot will address:
- What is agility & why is it imperative, especially
in today’s challenging economic climate?
- How can you deliver business benefits quickly while adding
agility to your day-to-day operation?
- How can you achieve agility – pitfalls and lessons
learned of real-world process agility implementations?
- Your roadmap choices for process agility – on-premise
BPM vs. BPM in the Cloud
|
| Featured Speaker
|
| 16:45
- 17:40 CONCURRENT SESSIONS |
| Tuesday
29 September
16:45–17:40
Back
to top |
Facilitated Networking
Session: Critical Features for a Successful BPM CoE
Facilitator: Roger
Burlton, BPTrends Associates
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic. |
| Facilitator:
|
|
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| Tuesday
29 September
16:45–17:40
Back
to top |
Facilitated Networking
Session: Process Improvement in Tough Times
Facilitator:
Dee Carri, Torque Management
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic.
|
| Facilitator:
|
| |
| Tuesday
29 September
16:45–17:40
Back
to top |
Facilitated Networking
Session:The Impact of Collaboration and Social Networking on
BPM
Facilitator: Vijay
Jaswal, Pre-Sales Manager, UK, Software AG
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic. |
| Facilitator:
|
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