| 08:15
- 08:55 CONCURRENT SESSIONS |
| Wednesday
30 September
08:15 - 08:55
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to top
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Facilitated Networking
Session: Gaining Executive Commitment to Enterprise BPM
Facilitator: Rob
Davis, Conference Advisory Board Member & IDS Scheer
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic. |
| Facilitator:
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| Wednesday
30 September
08:15 - 08:55
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Facilitated Networking
Session: Getting to the Truth in Process Discovery
Facilitator: Frits
Bussemaker, Conference Advisory Board Member & Korstmos
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic.
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| Facilitator:
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| Wednesday
30 September
08:15 - 08:55
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to top |
Facilitated Networking
Session:BPM Technology Implementation Lessons Learned
Facilitator: Paul
Harmon, BPTrends
The Facilitated Networking Sessions are designed for the delegates
to share their experiences, lessons learned and stories on the
topic of the session. A facilitator will guide the discussion
and notes will be taken and distributed among all conference
delegates. Discussion groups will survive after the conference
for peer to peer elaboration and a broader knowledge sharing
opportunity will be enabled. These sessions will be a forum
for the discussion of a variety of points of view among process
practitioners and will add to the body of knowledge on the topic. |
| Facilitator:
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| Wednesday
30 September
09:00-09:45
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Keynote: Bringing Technology and
Business Together During a Time of Recession
Paul
Coby, CIO and Head of Financial Shared Services, British
Airways
Paul Coby, CIO of British Airways, is the BA Director responsible
for technology, IT enabled business change and financial shared
services across the airline. Paul’s business principle
is – ‘there are no IT projects, only business projects’.
Over the last seven years he has reduced the cost of running
BA’s IT operation by 45%, enabling the Airline’s
investment in industry revolutionising ‘customer and employee
enabled’ systems. BA’s successful IT investments
include the award winning ba.com with on-line check-in. Paul
will discuss how he is bringing technology and business together
during these difficult times. |
Featured
Speaker
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| Wednesday
30 September
09:50-10:35
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to top |
KEYNOTE: The Business Process
Imperative
Paul Harmon, BPTrends website,
Co-founder & Executive Editor, BPTrends Associates, Co-founder
& Chief Methodologist
Whether companies are trying to develop a global presence, or
struggling to cut costs and become leaner and more effective,
efficient operations are imperative. There is worldwide overcapacity
and competition is fierce assuring that only those organizations
that are masters of their business processes will be able to
survive the coming decade. This talk looks at the recent emphasis
on business process management, successes achieved in the past
few years, approaches that make business process mastery possible,
and new technologies, including SOA, that will dominate the
business practices of leading companies in the near future.
What you will learn:
- The forces driving the emphasis on operational excellence
- The essence of the business process management approach
- The steps necessary to become a more process centric
organization
- BPM technologies and practices that your organization
began to incorporate immediately
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| Featured Speaker
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| THREE
CONFERENCE TRACKS |
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Business
Alignment: Strategies that Work |
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Practical
Process Improvement: Techniques that Work |
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Process Implementation:
Solutions that Work |
| 11:05–12:00
CONCURRENT SESSIONS |
| Wednesday
30 September
11:05-12:00
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to top |
Jumpstarting
Business Solutions using eTOM, ITIL and Other Frameworks
Mike Kelly, Senior Technical
Manager, TM Forum
TM Forum has developed the Business Process Framework (eTOM)
since the early 1990's and it is now a very widely-used standard
for enterprise modelling. This is part of a comprehensive Collaboration
Program within TM Forum that leverages Member expertise and
experience to deliver a range of vital framework specifications
and implementation artefacts, including interfaces and business
services, that are being used to jump start developments inside
and between organizations. This work is not stand-alone, and
industry links (for example, with ITIL) are under active development
with liaisons with other groups and fora. The aim is to address
the whole cycle of solution development, and to support important
focuses such as SOA, and SOA application within BPM.
Topics covered:
- the eTOM Business Process Framework and links with ITIL
- broadening out from processes to overall solution development
- the way forward with BPM and SOA
- industry take-up and Prosspero
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| Featured
Speaker |
| |
| Wednesday
30 September
11:05-12:00
Back
to top |
Optimizing
Decision Making in Business Processes with Business Rules
Ronald Ross, Co-Founder
and Principal, Business Rule Solutions, LLC
Executive Editor, www.BRCommunity.com
Deployment of policy and business rules into day-to-day operational
business decisions should be timely, effective, selective, traceable,
repeatable, and retractable. What do you need to achieve that?
In this presentation, Mr. Ross explains how business rules,
decisioning, and rulebook management are integral to achieving
continuously smarter business processes.
Unfortunately, in many companies today the deployment process
is effectively broken – and not at all up to the challenges
of doing business in a fast-paced, knowledge-centric, and
globally connected world. Mr. Ross explains how your company
can tune its business processes for smarter decisioning in
highly pragmatic fashion.
As added benefits, Mr. Ross also outlines how rule-based
practices can be used to successfully rejuvenate systems and
conduct legacy modernization at minimum risk to your company.
He also explains how better deployment strategies will enable
your company to thrive in a multi-channel world.
- Dealing with constant change and massive complexity
- Agile, high-fidelity deployment of business policy
- Scalable, traceable decisioning practices
- Rules of record – compliance that is architecturally
built-in
- Making the most of business rules in BPM
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| Featured
Speaker |
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| Wednesday
30 September
11:05-12:00
Back
to top |
Don't Make Me Think: BPM Using Standards
Dr. Franz Bayer, Managing
Director, BOC Information Technologies Consulting Ltd
Harald
Kühn, Managing Director, BOC Information Systems GmbH
Apparently, stakeholders in BPM projects re-invent already existing
solutions again and again. But how to leverage such a project
on a suitable and solution-oriented rather than on an abstract
level? Frameworks usually help to define work domains and related
leading practices provide methods with notations, techniques
and technologies to outline the objectives and produce results
for each single step in the BPM life cycle.
The presentation will illustrate the fact that instead of
re-inventing already existing solutions, the combination and
contextualisation of existing BPM standards leads to highly
innovative and optimized results. We will demonstrate the
application of BPM standards in several industry cases and
present how the combined usage of standards on different levels
leads to competitive advantage. What will you learn:
- Which standards in the domain of BPM to apply for what?
- How to get measurable results out of the usage of standards?
- Why are standards not the end of innovation but stepping
stones towards business performance improvement?
One of the presented cases will results from the GENESIS
project, which has won the OMG and BPTrends case study competition
award 2008 in the category "Best BPM Application that
demonstrates the use of one or more business process standards".
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| Featured
Speakers |
| 12:05
- 12:50 CONCURRENT SESSIONS
|
| Wednesday
30 September
12:05–12:50
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to top |
11 Habits for Highly
Successful BPM Programs
Jim
Rudden, Vice President, Global Marketing, Lombardi
Driving long-term business benefit and success with BPM requires
companies have specific project and technical delivery capabilities.
It is one of the three major barriers to creating a sustainable
BPM program. Attend this session to learn best practices for
how to eliminate the other two barriers that impede success
with BPM. More importantly, take away clear directions for how
to help position your company for BPM success both today, and
well into the future. |
| Featured Speaker
|
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| Wednesday
30 September
12:05–12:50
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to top |
Business Processes as
LEGO Bricks: Sharing your Process Models
Kaare
Pedersen. Project Manager, LGDK – Local Governments
Denmark
It is a major challenge to create the discipline and the capability
to reuse process architectural models in even the smallest of
organizations. Imagine trying to achieve such a feat in across
a set of organizations. 98 Danish local authorities have commenced
building a joint business process repository, comprising best
practices as well as basic processes describing the necessary
activities to fulfill central legislation. More than 200 cores
processes are now documented using a common notation. The repository
is structured like LEGO bricks. Small bricks (sub processes
and activities) are combined to bigger models that are again
combined to core processes for sharing among user organizations.
This is not only necessary to effectively maintain models, but
also an advantage when these models are brought into action,
giving concrete business improvements. The hypothesis is that
around 800 core processes can be modelled by less than 100 generic
sub processes.
- The driving requirements for shared process knowledge
- The Danish response to the challenge
- The model structure
- The repository itself
- The process for managing shared process models
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| Featured Speaker
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| Wednesday
30 September
12:05–12:50
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to top |
Process Mining: the
Paradigm Shift in the BPM Market
John
Hoogland, CEO, Pallas Athena
Like most companies, you have existing business processes and
legacy systems in place that manage and run your business. It
is now possible to use actual system data from your existing
legacy systems in order build and analyze business process models
automatically.
Process Mining is an exciting technology, it can be positioned
in the early stages of a BPM project and on an ongoing basis
to allow you to constantly review and improve your processes
at a click of the mouse. It automatically construct processes
from raw data, it creates dynamic/animated views to show you
exactly how your processes are performing.
Pallas Athena demonstrates how Process Mining helps Process
Discovery and explains its vital role in adapting Process
Models in Case Management Environments were non deterministic
processes predominate. This session includes live demonstrations. |
| Featured Speaker
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| 14:10
- 15:05 CONCURRENT SESSIONS |
| Wednesday
30 September
14:10–15:05
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to top |
Achieving Benefit Driven BPM
Richard Bushell, Head of
Mobile Repair, BT Wholesale
Nick
Rhodes, Executive Manager, Detica
In a bid to obtain highest customer experience ranking, BT's
CEO Ian Livingston challenged the company with ambitious operational
targets to be achieved by Feb 2009. For BT Wholesale, which
already holds itself to challenging turnaround times, this was
demanding enough though the bar was raised higher when Britain
was in the grips of an arctic winter. By adopting an agile approach
to BPR coupled with an unyielding focus on benefit, BT Wholesale
achieved spectacular results acknowledged by partners and customers
alike. In this presentation, we will explain how we:
- motivated the business and IT to speak the same language
- overcame cultural challenges of multi-geography working
(from "Gatwick to Pune")
- extricated the analysts from their spreadsheets and moved
them into "doing"
- persuaded the "doers" to care about causal
logic and benefit delivery
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| Featured
Speakers |
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| Wednesday
30 September
14:10–15:05
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to top |
DeCluttering Your Process
Models
Kathy Long,
Senior Consultant, Innovative Process Consulting
Learn the art of creating intuitive, value-add models of your
business processes. Are your process models so complex that
no one really understands them? Do you get that puzzled look
from users when you present them? Have you given up trying to
maintain them? Do they really contribute to solving your business
problems? In this session attendees will learn concepts to avoid
all these issues and contribute more value to their organization's
process improvement efforts.
Attendees will learn:
- What s really relevant knowledge about business processes
- How to reflect process problems graphically
- Concepts related to creating process models that are
easily maintained regardless of the significance of the
change to the business process
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| Featured
Speaker |
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| Wednesday
30 September
14:10–15:05
Back
to top |
Panel: BPM in the Cloud: Process
as a Service
Moderator: Paul
Harmon, BPTrends Associates
Panellists:
Paul Allen,
Cutter Consortium
Ian Gotts,
Nimbus
Neil Ward-Dutton, MWD
Advisers
The economics of cloud computing, ie BPM delivered via a software-as-a-service
model, presents a compelling case in many forward thinking organizations,
raising new challenges for business process management (BPM).
Vendors are quickly jumping on board but have we sorted out
all the details regarding how this should be done? As with every
new opportunity we now must face new questions such as whose
process is it? Who owns the data? Whose rules are being applied?
How can I change my process capabilities? Will we lose competitive
advantage if we do it? The panel will discuss these and other
issues associated with the topic. Delegates will have ample
opportunity to join the debate.
- What is BPM-based SaaS?
- Why BPM cannot afford to ignore the cloud
- How this affects your BPM strategy
- When and when not to consider it
- Challenges to using it: legal, cultural and technological
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| Moderator::
Panellists:
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| 15:35
- 16:30 CONCURRENT SPONSOR SESSIONS |
| Wednesday
30 September
15:35–16:30
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to top |
Case Studies in Process
Governance
Dirk de Wit,
Partner, Oi, Partners in BPM
Business process management is a generic term that represents
both a management philosophy and an effective mean to improvement.
Business process management is evolving from a singular concept
into a practical approach towards organizational improvement.
The presentation involves three base-line cases.
- Performance: Process improvement in civil society organization
- Agilty: A rule based BPM approach in the Dutch Government
Organization
- In control: transparency and compliance in an Insurance
corporation
The three cases demonstrate, based on a general philosophy
of process governance, an innovative approach towards BPM
and its added value for profit and not for profit organizations.
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Featured Speaker
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| Wednesday
30 September
15:35–16:30
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to top |
Enhancing Business Analysis
with BPM: A Case Study in Delivering Business Benefits
Karthik Murugan, Senior Business
Analyst, Bankwest, Australia
Organisations are constantly seeking ways to improve performance,
reacting to changing market demands and achieve its goal. This
constant searching result in a myriad of projects designed to
improve one constant in all business effort: Business Benefit.
Without controlled and matured business analysis process, projects
run the risk of failing to deliver the desired business benefit.
This case study presents the challenges, solution, and benefits
on the implementation of business process initiation. Initiative
was done in a team of business analyst with alignment to organisation’s
mission, aiming to improve business analysis maturity. The following
are the key facts on this case study.
Challenges
- Teams members were not prepared to accept change
- Everyone worked in a silo
- Lack of governance in place to support the practice
- Gaining Management buy-in with realizing the business
benefit
Solution
- Defining process of Business Analysis Process for BA
practice
- Converging silo approach to one unified goal
- Allocation responsibilities within team to lead
- Mapping processes to organization goal
- Building team recognition in the organization
Benefits
- Improved efficiency of team performance
- Increased business benefit in project delivery
- Enablement of easy management of team
- High visibility on resource utilization
- Improved customer satisfactions
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Featured Speaker
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| Wednesday
30 September
15:35–16:30
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to top |
Skills needed for BPM
Implemenation Projects
Pascal
Ravesteyn, Research Coordinator, Research Centre for Process
Innovation
Business Process Management (BPM) and supporting BPM-systems
are increasingly implemented within organizations and supply
chains. However a common accepted definition of the BPM-concept
is omitted and the same is true for the competencies (knowledge,
skills and attitudes) that project members need during a BPM-implementation.
In this presentation the results of a survey among Dutch consultants,
developers and end-users of BPM-systems is presented. The survey
is designed to investigate whether there is a shared view among
different disciplines with regard to the definition of BPM and
the relevant competencies for BPM implementation. After presentation
and interpretation of the results of this survey an overview
is given of the current state on an international study to explore
if BPM definitions and its relevant competencies differ across
regions and cultures around the world. Participants of this
presentation will receive:
- An overview of BPM implementation success factors
- Insight in competencies needed in a project team to make
BPM(-system) implementation successful
- Insight in differences in the way BPM is perceived by
different sectors, roles, cultures and such
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Featured Speaker
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| Wednesday
30 September
16:35–17:05
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to top |
Conference Closing
Panel Discussion: Advisory Board
The closing panel will involve the conference advisory board
members who will discuss with the delegates what the future
holds for BPM.
- Is it changing?
- How is it changing?
- Are organizations maturing?
- What is the state of the technology itself?
- What is happening on the vendor front?
- Other prognostications will also be addressed.
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