Speakers
Paul Allen

Paul Allen
Cutter Consortium

Paul Allen is a Senior Consultant with Cutter Consortium. With more than 34 years' experience in most areas of IT, he has earned international recognition for his pioneering work in the application of component-based development (CBD) and service-oriented architecture (SOA) to achieve practical business value. Mr. Allen focuses on the cultural aspects of enterprise SOA practices, including the business case, requirements specification, governance, process improvement, adoption planning, and integration with enterprise architecture, business process management (BPM), and organization change management.

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Simon Axup

Simon Axup
Account Director
Berkshire Consultancy

Simon Axup leads Berkshire’s Change Management work, having spent the last 13 years focused on bespoke transformation programme design and delivery across large organisations. This experience has been in many different industries including public sector, oil and gas, financial services, FMCG, manufacturing, retail and hi-tech. Simon believes that major change programmes must be tailored to each organisation and individual circumstance. His considerable change implementation experience enables him to use the strengths of the organisation to maximise the speed of change whilst driving the change through the line. He is passionate about the use of such programmes to develop capability, accomplish optimum people management and create a culture of achievement and self-worth. From strategic operational restructuring to the implementation of performance improvement methodologies, Simon has a reputation for ‘rolling his sleeves up’ at all levels and a track record of delivering hard business results at scale. His specialisms include Change Management, Operational Effectiveness, Process Improvement, Performance Management, Executive Team Development and Organisational Transformation.

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Oscar Barros

Oscar Barros
Director Master in Business Engineering (MBE), Industrial Engineering Department
University of Chile

Dr. Oscar Barros (Ph.D.U.Wisconsin) is director of the Master in Business Engineering (MBE) at the University of Chile and is a businessman in the IT industry in Chile.He has written ten books with more than 100,000 copies sold. He has also published widely in international scientific and technical journals. Dr. Barros has also been active in consulting, having directed many large-scale projects on Operations Research Modeling , Information Systems Development and Business Process Innovation. He is currently working on the development of business architecture and process patterns and supporting software; results of this work can be seen at www.obarros.cl and blog.obarros.cl.

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Franz Bayer

Franz Bayer
Managing Director
BOC Information Technologies Consulting Ltd

Franz Bayer is the managing director of BOC Information Technologies Consulting Ltd. in Dublin, and is responsible for business development and international projects in the BOC Group. Along with more than ten years experience in the domain of business process management Franz Bayer is mainly engaged in Process Improvement, Business IT Alignment and Enterprise Architecture Management projects.

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Tony Bidgood

Tony Bidgood
First Utility

Tony Bidgood is an experienced business and IT consultant with a background in requirements capture, business and service architectures, and BPM. He recently started a new role at First Utility, involving business change, particularly continuous improvement and process design. With many years’ experience of achieving change in various sectors including financial, utilities, manufacturing, logistics, software and services, he often acts as a bridge between Business and IT, and has excellent communication skills.

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Captain Ian Bisson

Captain Ian Bisson
Service Personnel and Veteran’s Agency
Royal Navy

Captain Ian Bisson is a serving Royal Navy officer currently working at the Service Personnel and Veteran’s Agency in Gosport, Hampshire. An electronic and electrical engineer by training and background, he has served time as the Weapons engineer on several ships, worked in technical projects such as the T45 destroyer, in MoD resource planning, and in personnel policy. He brings this wide experience to bear in developing the strategic direction for Armed Forces personnel administration for the next 15 years.

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Christopher Bradley

Christopher Bradley
IPL

Christopher Bradley has spent almost 30 years in the Information management field, working for several blue-chip organisations in Data Management Strategy, Master Data Management, Metadata Management, Data Warehouse and Business Intelligence. Following University, Mr. Bradley’s career started for the UK Ministry of Defence, and included Volvo as data architect, Thorn EMI as Head of Information Management, Readers Digest Inc as European CIO, and Coopers and Lybrand’s Management Consultancy where he established and ran the International Data Management specialist practice. Here he worked on major international projects including data management strategies, data warehouses, data governance, and the largest Data Management strategy undertaken in Europe. Currently, Mr. Bradley heads the Business Consultancy practice at IPL, a UK based consultancy. Chris is currently advising several commercial and public sector clients on Business Process and Information Asset Management. Chris is a member of the Meta Data Professionals Organisation (MPO) and DAMA, and has recently co-authored a book Data Modelling For The Business - A Handbook for aligning the business with IT using high-level data models,

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Roger Burlton

Roger Burlton
BPTrends Associates

Roger Burlton is a co-founder of BPTrends Associates. He also established the pioneering Process Renewal Group in 1993. He is regarded as one who can bring reason, clarity and practicality to ways of managing complex business process challenges especially at the strategic level. Roger’s insights can be found in his acclaimed book “Business Process Management: Profiting from Process”. He not only presents these advanced BPM concepts to managers and professionals around the world but works with leading organizations to implement them. To date, he has conducted over seven hundred sessions and has presented to over thirty five thousand professionals globally. His seminars are the longest continuous BPM series in the world running since 1991.

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Mark Burnett

Mark Burnett
BearingPoint

Mark Burnett is Head of IT Strategy & Transformation for BearingPoint UK, has 18 years experience in Enterprise Solution Architecture, IT Strategy, Transformation, and Change. He has held Chief Architect roles in global organizations addressing Outsourcing, Supply Chain, Business Intelligence and Business Process Improvement. Mark has worked across private and public sector in aerospace, automotive, health, and central government, and is practiced in various structured analysis, creativity, and problem solving techniques including TRIZ (Theory of Inventive Problem Solving), De Bono and Systems Thinking. His interest is in finding ways to create the insight to drive change and improve situations.

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Richard Bushell

Richard Bushell
Head of Mobile Repair
BT Wholesale

Richard Bushell is Head of Mobile Repair for BT Wholesale, managing close relationships with the customers, understanding their demands and driving the delivery of excellent customer service to meet those requirements. Richard has had a lifelong career with BT, starting as an apprentice in 1973, then moving to operational and management roles until starting his current role in 2005. He has gained a reputation for transforming the Mobile Repair Organisation in BTW, reacting to the increasing demands for reliability and speed of repair that cellular technology demands.

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Frits Bussemaker

Frits Bussemaker
Founder/Chairman BPM-Forum Netherlands and
Process Community, Korstmos

Frits Bussemaker supports organizations on collaboration and community building. He has been working in the IT/consulting industry for over 20 years. His vision is to organize value through collaboration . He is the founder and chairman of a number of successful associations including the BPM-Forum Netherlands (www.bpm-forum.org), an independent and neutral expert forum for BPM-professionals, the international ProcessCommunity (www.processcommunity.org), the Dutch chapter of the ASAP (www.strategic-alliances.org) and iPoort (part of Nieuwspoort). He sits on the board of advice of a number of professional and academic organizations including IPBPM Portugal and ITSMF Netherlands. He is a regular (international) speaker and conference chair. He writes for Business Process Magazine, BPtrends.com and www.pluspost.nl and has contributed to various magazines and books from Adjiedj Bakas, John Jeston and Peter Fingar. He has an MSc from Delft University and his own company Korstmos..

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Dee Carri

Dee Carri
Torque Management

Dee Carri is an accomplished process and change management executive with 20+year’s business experience. Dee is passionate about quality and performance. By enabling others to realise their potential through process and quality methods she has developed a reputation for delivering real value through process-based methods, models and designs. Dee offers professional services as a consultant, facilitator, speaker and coach. Her company, Torque Management, is a strategic partner of BPTrends (www.BPTrends.com), providing their BPM Curriculum in Europe. During her career Dee has held a number of senior management positions: Gartner UK as Consulting Director, PA Consulting Group in Ireland as e-business development Director, Élan Corporation plc as Vice President Information Technology, and Member of the Board of Management of Elan Pharma Ltd. Dee established Torque Management in April 2002 to pursue her passion and interest in quality and performance.

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Paul Coby

Paul Coby
CIO and Head of Financial Shared Services
British Airways

Paul Coby, CIO and Head of Financial Shared Services, British Airways is the BA Director responsible for technology, IT-enabled business change and financial shared services across the airline. Paul’s business principle is – ‘there are no IT projects, only business projects’. Paul joined the Civil Service in 1978 and having been seconded to IBM in 1983, held several senior civil service positions, including Private Secretary to the Secretary of State for Transport. Paul was asked to join British Airways in 1997. This January, he took over responsibility for financial shared services, property, business metrics and the application of Lean process across the airline. Paul is also Chairman of the e-Skills UK CIO Board. E-Skills UK works with employees, educators and government to transform IT skills at all levels and ages in the UK economy and society. Additionally, Paul chairs SITA, which is owned by the Air Transport Community and provides network services and IT solutions in 220 countries across the world.

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Rob Davis

Rob Davis
Conference Advisory Board Member &
IDS Scheer

Rob Davis is a BPM consultant with IDS Scheer UK (Ltd) and is an internationally recognised expert in Business Process Management (BPM) and the practical use of the ARIS Design Platform. Previously Rob worked for British Telecom (BT) where he was responsible for selecting, and implementing ARIS in a large scale implementation. Rob has built extensive experience of all aspects of BPM and specialises in providing consultancy on BPM, process modelling and design, architecture and frameworks, process governance, and integrating process and IT design. Rob has written three definitive books on the practical use of ARIS Design Platform for BPM.

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Dirk de Wit

Dirk de Wit
Partner
Oi, Partners in BPM


Dirk de Wit started his career as research fellow at the Erasmus University. After his PhD he proceeded to work for a research organisation, Telematica Institute, in 1995. From 1995 onwards he was involved in a BPR research project in which he developed in co-operation with the Tax Office and ING Bank an approach for managing process innovation. He started a career in consultancy (Oi) in 2000 with knowledge management and process management as key topics. Working in different market areas he is one of the thought leaders for BPM within his own organisation, where his main responsibility is now in business innovation and professionalization in BPM. He publishes in this field and presents both in conferences and business schools. He is co-author of book: Effective process management: managing with the BPM-model (2005/2009). As lecturer of the BPM Academy he has given professional training to a large number of (BPM) professionals in different firms (profit and not for profit).

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Grace Duffy

Grace Duffy
President
Management and Performance Systems


Grace Duffy provides services in organizational and process improvement, leadership, quality, and customer service. She designs and implements effective systems for business and management success. She is co-author of The Quality Improvement Handbook, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, and The Public Health Quality Improvement Handbook. She holds an MBA from Georgia State University. She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt and an ASQ Fellow.

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Tim Franklin

Tim Franklin
IPL

Tim Franklin has spent over 20 years working in a variety of Information Technology roles, ranging from programming embedded software for London Underground trains through to leading Virgin Mobile’s Architecture Department. Latterly specialising in Enterprise Architecture at EDS, he has demonstrated his expertise in delivering complex and diverse technologies, which have contributed towards the success of a number of mobile telecommunications businesses. Tim recently joined IPL’s Business Consultancy practice, where he is using his knowledge of how to successfully deliver Business Process Management (BPM) and Service Orientated Architectures (SOA) with a number of large financial and public sector clients.

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Göran Frisén

Göran Frisén
Consulting Partner - Business Process Architect
Ebicon AB Sweden

Göran Frisén is a Consulting Partner at Ebicon AB in Sweden. He has a background as a management consultant with Cap Gemini, Logica, and Arthur Andersen, and a ERP Product Manager at J.D. Edwards, PeopleSoft, and Oracle. Throughout his career he has worked with BPM, both as a consultant on system implementation, and as a Product Manager developing ERP applications. Currently Mr. Frisén is working as a Business Process Architect on one of Sweden’s largest Sap implementations, responsible for the development of a business process model linking the organizations processes with the SAP configuration. Mr. Frisén is also responsible for the management of the ARIS toolset and its use.

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Ian Gotts

Ian Gotts
Nimbus

Ian Gotts, Author, Founder and CEO of Nimbus, which has provided their process management solution as a Cloud Computing offering to major corporations for the last 4 years. This was a transition made from the traditional model. Now over 70% of new customers have used the Nimbus service including Toyota, SAP, Cognos, Nestlé, HM Revenue & Customs and HSBC. He is author of 4 books, Common Approach, Uncommon Results, Why Killer Products Don’t Sell, Thinking of… Buying Cloud Computing? Ask the Smart Questions and Thinking of… Offering a Cloud Solution? Ask the Smart Questions. These make him a sought after conference speaker. He is an active investor in technology companies which make business sense.

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Paul Harmon

Paul Harmon
BPTrends Associates

Paul Harmon is a Co-Founder, Executive Editor and Market Analyst at BPTrends, the most trusted source of information and analysis on trends, directions and best practices in business process management, (www.bptrends.com). He is also a Co-Founder, Chief Methodologist and Principal Consultant of BPTrends Associates, a professional services company providing executive education, training and consulting services for organizations interested in understanding and implementing business process management. Paul is the Co-Author and Editor of the BPTrends Product Reports, the most widely read reports available on BPM software products and the author of the best selling book, Business Process Change, 2nds edition: A Guide for Business Managers and BPM and Six Sigma Professionals. He is an acknowledged BPM thought leader and noted consultant, educator, author and market analyst concerned with applying new technologies and methodologies to real-world business problems. He is a widely respected keynote speaker and has developed and delivered executive seminars, workshops, briefings and keynote addresses on all aspects of BPM to conferences and major organizations throughout the world.

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John Hoogland

John Hoogland
Co-founder and CEO
Pallas Athena

John Hoogland founded Pallas Athena in 1993 with the vision to help organizations improve their business performance and efficiency. Pallas Athena is one of the fast growing global BPM companies, making a difference to the business performance and efficiency of more than 2000 companies every day. John’s role is about translating innovative ideas to usable BPMS for enterprise wide use. He was the first to introduce Case Management concepts in the BPM market and the first to embed Process Mining technology in the BPM life cycle. His track record made him gain recognition from leading analysts in the international BPM community.

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Vijay Jaswal

Vijay Jaswal
Pre-Sales Manager, UK
Software AG

Vijay Jaswal has worked in the field of Business Process Management (BPM) for over 15 years. He has helped numerous international organisations derive value and increase competitiveness by streamlining and improving processes across the organisation. Vijay currently heads up the Pre-Sales Division at Software AG, promoting the companies Process Driven Integration/ SOA message into the marketplace.

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Mike Kelly

Mike Kelly
Senior Technical Manager
TM Forum

Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff over six years ago. He is concerned with the technical work program, particularly TM Forum's New Generation Operations Systems and Software (NGOSS) initiative. His particular focus is with the work on the TM Forum Business Process Framework (eTOM) as a business process framework for the industry, and with integrating the business processes from this area with systems developed using the methodology and architecture of TM Forum's NGOSS program. He is also concerned with work on testing compliance and conformance to NGOSS in OSS/BSS solutions. Mike has worked in the telecommunications industry for thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike is a frequent conference speaker, and also provides training and consultancy to organisations in applying the work of TM Forum and related bodies.

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Harald Kühn

Harald Kühn
Managing Director
BOC Information Systems GmbH


Harald Kühn is a member of the management board of BOC AG. Dr. Harald Kühn is responsible for the technical product development as well as the platform support, and one of the chief architects of BOC's ADONIS and ADOxx modelling platforms. Further to these responsibilities, Dr. Kühn participates actively in the international research of meta-modelling, interoperability, and integration of software engineering with semantic technologies

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Andy Langler

Andy Langler
Assistant Director of Resources
Royal Pharmaceutical Society of Great Britain

Andy Langler is Assistant Director of Resources at the Royal Pharmaceutical Society of Great Britain. He has worn several “hats” in his professional life including working in areas of IT, Training & Development, Sales & Medical Information and has more than 25 years experience in the pharmaceutical, agrochemical, not for profit and publishing environments. Latterly working in the strategic deployment of IT he has instigated the implementation of numerous systems involving changes to business process and working practices as well as major change management initiatives from the boardroom to the shop floor.

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Terje Lie

Terje Lie
Leading Analyst
StatoilHydro

Terje Lie is a leading analyst in StatoilHydro. He has more than 20 years experience with Enterprise Modelling in general and Business Process Modelling in particular. Lie is a M.Sc. in Mathematics from the University of Bergen, and has written textbooks in Mathematics. He has also worked as an Exploration Geophysicist interpreting seismic data, and is also a certified Enterprise Architect from IRM Stockholm. Terje is now focusing quality development and improvement of Business Process Models and other types of Enterprise Models.

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Kathy Long

Kathy Long
Innovative Process Consulting

Kathy Long, a Principal of the Process Renewal Group, and President of her own company, Innovative Process Consulting, has been helping organizations understand and improve their business performance through improved processes since the mid-1980 s. She has experience improving processes in a wide variety of industries worldwide. Ms. Long brings a very practical, common sense approach to process improvement, applying a variety of techniques and the application of innovative concepts to help move organizations forward with better more effective and adaptable processes. She believes people are one of the critical factors for success in any process improvement initiative and coined the phrase, People are the Process . Ms. Long speaks at numerous conferences and leadership events around the world, including the BPM Conference, Enterprise Architecture Conference, the Business Rules Forum and the European BPM Conference. To date she has conducted hundreds of seminars world-wide, and has presented to tens of thousands of professionals.

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Phil Marks

Phil Marks
Strategy Team Leader, Service Personnel and Veterans Agency
MoD

Phil Marks is the Service Personnel and Veterans Agency (SPVA) Strategy team leader. SPVA is the core Military HR administration service delivery organisation. He currently is engaged in a considerable range of strategic change initiatives, including SPVA input to the Delivery of the Service Personnel Plan, MoD Corporate Shared Services Agenda, Military HR vision 2020, SPVA Future Contract ( 2012-2027?) all of which require changes to SPVA and wider MoD architectures. He is also SPVAs lead on Benchmarking and Lean / Six Sigma.

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Dermot McCauley

Dermot McCauley
Board Director, Corporate Development
Singularity

Dermot McCauley, Director of Corporate Development, joined Singularity in early 2003. Previously he held President and General Manager roles in publicly quoted high-growth technology companies serving the Financial Services industry, including Cambridge Technology Partners (CTP) and Raremedium Group. An executive in his own successful start-up that was purchased by CTP in 1995, Dermot has previously worked in the financial information services industry for JPMorgan Chase and Dun & Bradstreet. Dermot holds a degree from Imperial College, London.

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Steven M. McCrystal

Steven M. McCrystal
SVP, Managing Director, IS Transformation
Diageo Plc

Steve McCrystal is currently Senior Vice President and Managing Director of Transformation for Diageo PLC based in London, UK. In this role, he has responsibility for driving IT enabled Business Process Improvement. This includes delivering a Global portfolio of projects covering Customer Relationship Management, Global Supply Chain Planning, Digital & Relationship Marketing and Back Office SAP Systems. Diageo Plc is the world’s leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, wine and beer categories. These brands include: Smirnoff, Johnnie Walker, Guinness, Baileys, J&B, Captain Morgan, Cuervo, Tanqueray, and Beaulieu Vineyard and Sterling Vineyards wines. Diageo is a global company, trading in over 180 markets around the world with a total market capitalisation of approximately £23 billion. Prior to joining Diageo, Steve was Vice President and CIO of Transformation for Pepsico International (PI) based in Chicago, IL. In this role, he was responsible for the Business Process Transformation Initiative across PI. This included PI’s initiative to deploy full SAP functionality to 70+ entities across all International markets and leading the Managed Services initiative which consolidated the HW infrastructure into 3 data centers and outsourced all Network and Compute capabilities to Hewlett Packard and British Telecom. Before joining Pepsico, Steve held CIO, COO & Quality Leader roles at GE Capital and various leadership roles within AT&T & KPMG Consulting. During his career he has been part of many global transformation programs.

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John McNaughton

John McNaughton
Principal Consultant
The Salamander Organization

John McNaughton is a Principal Consultant for the Defence & Intelligence Practise of the Salamander Organization. He currently is engaged in a diverse range of architecture projects including the implementation of an Enterprise Architecture for Future Defence Logistic Services, the strategic approach to the delivery of personnel administration for the UK MoD, development of the exploitation of Enterprise and Service Oriented Architectures of delivery of UK MoD Logistic Capability. He is also engaged in solution development with Salamander. Before joining The Salamander Organisation, John was the first Royal Navy Warfare Officer to undergo the Advanced Information System Course at the UK Military College of Science and he also completed a Masters Degree in Knowledge Management Systems with Cranfield University.

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Karthik Murugan

Karthik Murugan
Senior Business Analyst
Bankwest, Australia

Karthik Murugan has a very strong background in 'Software Engineering'. He has worked as a software engineer and has gained hands on experience by developing and implementing large-scale solution in multiple industries like Construction, Telco and eCommerce. With relentless effort for building right solution to meet user's expectations while addressing business objective, Karthik identified the dearth in requirement modeling techniques used with ICT industry. Hence, he pursued his education in ICT Management System with specialization in requirement engineering for creative teams in collaborative environment. In Australia, he has worked as a business analyst for multiple domains like human resource, transaction processing etc predominantly performing business process analysis, requirement engineering. He is an active participant of various ICT communities like ACS, IEC, and IIBA. Karthik believes in constant positive feedback loop required by every ICT professional for the betterment of ICT industry.

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Kaare Pedersen

Kaare Pedersen
Project Manager
LGDK – Local Governments Denmark

Kaare Pedersen, PhD, Project manager in the Local Governments Denmark. Has been working as consultant with BPM in more than 10 years, in local authorities in Denmark. Before this associate professor in planning an regulation from Roskilde University. Leader of the “The Local Authorities Business Process Bank” in Denmark.

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Pascal Ravesteyn

Pascal Ravesteyn
Research Coordinator
Research Centre for Process Innovation

Pascal Ravesteyn obtained holds a bachelors in Industrial Management from HU University of Applied Sciences and a masters in General Management from Nyenrode University. His first experience in the domain of process management was in 1998 with the Dynamic Enterprise Modeler (DEM) functionality in Baan 4 ERP package by Baan Company. Since then, he worked at the HU University of Applied Sciences as a lecturer and researcher. Since 2005 he is research coordinator of the Research Centre for Process Innovation at the University and in 2006 he also started a PhD research at Utrecht University on critical success factors when implementing business process management systems.

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Toby Redshaw

Toby Redshaw
CIO
Aviva Group

Toby Redshaw joined Aviva in January 2008 as the global Chief Information Officer. Previously, Toby was a Corporate VP at Motorola leading several IT disciplines and global procurement. Prior, he helped build a global dotcom, running three of four business units. During 17 years at FedEx, he held significant business and IT positions in the US, Asia and Latin America, including CIO for a 53 country business unit and global product development for international customer automation solutions. Toby was the founding Chairman of the Kellogg Innovation Network (at Kellogg Business School) and chaired the RosettaNet Council. He was also Executive Chairman for MediaRiver and served on several boards including the World Cataract Foundation.

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Nick Rhodes

Nick Rhodes
Executive Manager
Detica

Nick Rhodes heads Business Consulting at Detica, a consultancy specialising in the collection, management and exploitation of information. He is a staunch advocate of pragmatic change: using the full management toolkit to galvanize action, shape solutions and "stick with it" until tangible, traceable benefits are achieved. Before joining Detica Nick worked internationally as a programme manager on multi-channel marketing campaigns in the UK, Germany, Switzerland, Austria and Hong Kong.

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Ronald Ross

Ronald Ross
Co-Founder and Principal
Business Rule Solutions, LLC
Executive Editor
www.BRCommunity.com

Ronald Ross serves as Executive Editor of BRCommunity and its flagship publication, Business Rules Journal. He is a sought-after speaker at conferences world-wide. His gives popular public seminars through AttainingEdge and in Europe though IRM UK. Mr. Ross is recognized internationally as the “father of business rules.” He has served as Co-Chair of the annual Business Rules Forum Conference since 1997. He was a charter member of the Business Rules Group (BRG) in the 1980s, and an editor of the two landmark BRG papers, “The Business Motivation Model: Business Governance in a Volatile World” and the “Business Rules Manifesto”. He is active in OMG standards development, with core involvement in SBVR. Mr. Ross is Principal and Co-Founder of Business Rule Solutions, LLC. At BRS, Mr. Ross co-develops Proteus®, its landmark business analysis and rules methodology, including the popular RuleSpeak® (www.RuleSpeak.com). Mr. Ross is the author of eight professional books. His newest are: Business Rule Concepts (2009), a 3rd edition of his popular, easy-to-read 1998 handbook, and Principles of the Business Rule Approach, Addison-Wesley (2003).

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Jim Rudden

Jim Rudden
Vice President, Global Marketing
Lombardi

Jim Rudden is the vice president of Global Marketing for Lombardi, responsible for all aspects of the company’s marketing efforts. Jim has been with Lombardi for over four years and most recently was Director of Product Marketing. He has more than 16 years experience of software marketing and implementation in the areas of business process management (BPM), business rules management (BRM) and enterprise middleware technologies. He has held positions in Product Management, Marketing, Consulting, and Sales at Trilogy Software, BetweenMarkets Software and other software companies. Jim holds a B.A. in American Studies from Stanford University.

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Jan Schilt

Jan Schilt
GamingWorks BV

Jan Schilt started his professional career in 1986 as a Service Centre employee. After a few years working in several ICT jobs he became ICT Manager at Knorr (Currently Unilever). In 1998 he became Management Trainer for ISES International and became responsible for ITSM training programs.

In 2001 he started his company called Learning Works. He became expert in Learning Based Consultancy and wrote his first book about ‘Process Improvement in IT Service Management’. With this book he won the itSMF innovation Award 2001. In the next year he became ‘The Best Master’ at the itSMF conference, With Learning Works Jan develops customized Service Management training programs and Action Learning Programs. He was selected by EDS/GM, and EDS/ABN AMRO to conduct the IT Service Management training programs for Europe.
In 2003 he started together with Paul Wilkinson the company called GamingWorks. Together, Paul and Jan developed the Business Simulations: Apollo 13 – an ITSM case experience™, the Project Management Business Simulation ‘The Challenge of Egypt™’ and the Business Process Management Simulation ‘The Greatest Move™ and the Business IT Alignment game ‘Grab@Pizza’ .

GamingWorks has become one of the leading companies in the World. GamingWorks has over 100 International Partners and has trained more than 150 trainers. Every day somewhere in the world 3 of GamingWorks simulations are played. Next to the popular simulations Jan Schilt was co-creator of the ABC of ICT™. This new approach focuses on the most important success factor in ICT, humans!

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Dr. Torsten Schmale

Dr. Torsten Schmale
CEO
inubit AG

Dr. Torsten Schmale is one of the founders of the inubit AG, today Chief Executive Officer and in charge of the company strategy as well as the departments Marketing & Sales, Finance and Development. Due to his longtime experience as head of development, project manager, and system architect, as well as his comprehensive experience in the area of process optimization, integration, and SOA he decides on future products and solutions orientating always towards customers needs and the expansion of our company in the national and international market.

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Alec Sharp

Alec Sharp
Clariteq

Alec Sharp has managed his consulting and education business, Clariteq Systems Consulting Ltd., for close to 30 years. Serving clients from Ireland to India, and Washington to Wellington, Alec’s expertise includes facilitation, strategy development, data management, and of course, business analysis and business process improvement. His popular workshops and conference presentations on these topics, conducted globally, consistently receive “excellent” ratings. Alec is the author of the recently-released second edition of “Workflow Modeling” (Artech House, 2008) which is widely used as a university text and is a best-seller in the field.

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Howard Smith

Howard Smith
CSC

Howard Smith: Previously CSC CTO EMEA, Howard now leads 'Collective Intelligence', CSC's global idea management program. Author of BPM: The Third Wave and IT Doesn't Matter - Business Processes Do, Howard co-founded the Business Process Management Initiative (BPMI.org) which led to the development of the modern BPMS. He is a respected speaker, technologist and consultant.

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Paul van Doorne

Paul van Doorne
Manager BPM
KPN Business Market

Paul van Doorne joined KPN in January 2008 as Manager BPM at KPN Business Market, responsible for the performance of KPN s client processes and several process improvement programs. Before KPN, Paul worked at AXA Netherlands where he held several Operation Management positions in Pensions, Life and Healthcare and was in charge of customer and process improvement programs. He also was responsible for the deployment of Six Sigma at AXA Netherlands and is a certified Master Black Belt. Before AXA, Paul worked at PricewaterhouseCoopers as a principal consultant, was an Internet entrepreneur in e-procurement and was project manager at Rabobank.

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Richard Veryard

Richard Veryard
Independent Consultant

Richard Veryard is a writer, researcher and industry analyst, known as an original and independent thinker on innovative systems for business change. In recent years he has specialized in service oriented architecture (SOA) and the service-based business. He is currently writing a book on Organizational Intelligence.

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Neil Ward-Dutton

Neil Ward-Dutton
MWD Advisers

Neil Ward-Dutton is a co-founder of and Research Director at MWD, a specialist IT advisory firm which focuses exclusively on issues concerning IT-business alignment including IT architecture, integration, management, organisation and culture. Neil is a highly accomplished and experienced IT industry analyst and public speaker. He advises clients on technology and management issues relating to BPM, enterprise architecture, IT governance, SOA, application development and business integration. He currently acts as the lead analyst on MWD's BPM continuous advisory service. Neil has acted as an advisor to large IT user organisations particularly in financial services, government and telecommunications sectors and also to many of the world's major IT vendors. Neil is a co-author of "The Technology Garden: Cultivating Sustainable IT-Business Alignment" (Wiley, 2007). alignment.

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