Tuesday 16 June, Conference Day 1 & Exhibits

08:00-09:00   REGISTRATION
09:00-09:30   Conference Welcome
Roger Burlton, BPTrends Associates
Chris Potts, Dominic Barrow
09:30-10:30 PLENARY
KEYNOTE
Designing the Post‐Digital Enterprise
Chris Potts, Dominic Barrow
10:30-11:00   Networking Break & Exhibits
11:00-11:50 The Process-Centric
Business
Development of a Business Process Management Capability at John Lewis
Kendal Maher, Manager, Business Process Unit, John Lewis
Janine Snodgrass, Business Process Architect, John Lewis
Process-Centric
Design
Decision Management and Business Process Management – How to Benefit from Both Concepts
Juergen Pitschke, Founder/CEO, BCS
Business
Architecture
Working Together – People, Process, Technology & Data
Anwar Mirza, Financial Systems Director, TNT Express
John Macdonald, Head of GBS Service Design, TNT Express
Hands on EA Enterprise Architecture Driving Digital Transformation
Pierluigi Fasano, Head Enterprise Architecture P&C, Swiss Re
Innovations in EA A Fit for Purpose Approach to Enterprise Architecture – EA in Statoil
Åge Haldorsen, Lead Architect, Statoil
Morten Nedal Sjølyst, Advisor Marketing, Processing and Renewables (MPR), Statoil
11:55-12:45 The Process-Centric
Business
Gaining BPM Commitment Throughout the Organization
Roger Burlton, BPTrends Associates
Process-Centric
Design
Adaptive Case Management as Process to Manage 'The Long Tail of Knowledge Work'
Filip Callewaert, Head Information and Knowledge Management, Port of Antwerp Authority
Business
Architecture
The Key to Tying Together BA-EA-BPM is Collaboration, Not Knowing the Right Buzzwords
Charlotte Pockendahl Andersen, Head of BPM and Architecture, PenSam
Hands on EA Application Rationalisation at the UK Ministry of Justice
Dr Michelle Supper, Senior Consultant, BMT Hi-Q Sigma Ltd
Innovations in EA Enterprise Architecture and the Success of Ambitious Endeavours
Leonard Fehskens, Chief Editor, Journal of Enterprise Architecture, Association of Enterprise Architects
12:45-14:15   Lunch & Exhibits
13:10- 13:35 Industry Innovation Session
Drop the Job Titles - Let's Talk Business Design
Ing. Enrique Lobo Cruz, Market Development Manager, BOC Group
13:40- 14:05 Industry Innovation Session Business Transformation through Modern Process Applications
Kevin Dalley, Business Transformation and Digital Change Leader, On Behalf of Appian
14:15-15:05 The Process-Centric
Business
Critical Success Factors for Your BPM CoE
Sasha Aganova, Process Renewal Group
Process-Centric
Design
A Practical Implementation of BPM
Michael Cunningham, Head Of Development, Ruffer LLP
Business
Architecture
Architecting Customer Experience to Engage and Transform the Organization
David Wheable, Principal Consultant, Forrester Research
Hands on EA EA in the Age of Black Swan Events – Strategic Views and Hands On
Edgardo T. Suárez, Americas Zone IT Architect, Air Liquide
Innovations in EA How to Position EA in a Federative Organization
Wolfgang Pussak, Head of Enterprise IT Architecture, Bayer AG
15:10-16:00

The Process-Centric
Business
Crossing the BPM Chasm – The Bridgewater Case Study
Matthew Morgan, Head of Process & Metrics Excellence, Bridgewater Associates
Process-Centric
Design
Smart Enterprise Design
Ron Ross, Co-Founder & Principal, Business Rule Solutions
Business
Architecture
The BPM Centred Enterprise Architecture Practice
Roderick Brown, Business Architect, State Revenue Office of Victoria, Australia
Hands on EA Architecture and the Support of Business Transformation Programmes at John Lewis
Marion Eastmond, Enterprise Architect, John Lewis
Rachel Maclean, Business Process Architect, John Lewis
Innovations in EA Models that Matter
John Gøtze, Editor-in-Chief, QualiWare
Milan Guenther, Partner, eda.c
16:00-16:30   Networking Break & Exhibits
16:30-17:20 The Process-Centric
Business
Turning Customer Needs into a Market Innovation Through an Outside-In BPM Approach
Claus Due, Business Development Manager, INOPI
Process-Centric
Design
Lean & Agile Business: Move Like Starlings in the Sky
Peter Matthijssen, Managing Consultant, BiZZdesign
Business
Architecture
Aligning BPM and BA Perspectives at the Process Model Level: or How to Upset Just About Everyone
Lloyd Dugan, Chief Architect and Instructor, BPM, Inc
Hands on EA Delivering Digital Transformation Using an Agile Enterprise Architecture
Neill Crump, Leader: Digital Centre of Innovation, Worcestershire County Council
Innovations in EA Digital Enterprise, a Health Insurers Perspective
Peter Bas Oosthoek, Manager Technology, Policy and Architecture (ICT), VGZ
Mathilde Tempert, Sr. business consultant, BiZZdesign
17:20-18:30   Drinks Reception & Exhibits
18:30- 20:00   BCS, EA Specialist Group Meeting
Lorne Mitchell, Chair, BCS Enterprise Architecture SG
John Zachman, Zachman International
 

Tuesday
16 June
09:00-09:30

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Conference Welcome
Chris Potts, Dominic Barrow
Roger Burlton, BPTrends Associates
Roger and Chris will welcome everyone to the co-located conferences, highlight the overall themes of the programme, and run through everything you need to know to make the very most of the event.

Featured Speakers:

Chris Potts Chris Potts
Dominic Barrow

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  Roger Burlton Roger Burlton
BPTrends Associates

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Tuesday
16 June
09:30-10:30

PLENARY KEYNOTE: Designing the Post‐Digital Enterprise
Chris Potts, Corporate Strategist, Dominic Barrow

The world never stands still.  While some enterprises are treating digital business as today’s imperative (or even tomorrow’s vision), markets and consumers are already post-digital. 

Designing the post-digital enterprise, and investing in the changes that drive success, are the strategic challenges now facing executives and managers.  Faced with a legacy structure, processes and culture, and an inertia still rooted in what worked in the past, how can the changes our enterprise invests in keep pace with the world out there?  Can we turn these apparent constraints to our advantage, and quickly enough?     

Enterprise Architecture and Business Process Management are essential to the organization’s ability to meet these challenges.  There has never been a more important time for the two disciplines to co-ordinate their talents, techniques, knowledge and skills, to guide the key decisions and to shape the change portfolio. 

  • Welcome to the post-digital world!
  • Key characteristics of the post-digital enterprise
  • Enterprise inertia – friend or foe?
  • Making the most of our EA and BPM talents
  • Guiding the key decisions, shaping the change portfolio
Featured Speaker:
Chris Potts Chris Potts
Dominic Barrow

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 11:00 - 11:50 CONCURRENT SESSIONS

Tuesday
16 June
11:00-11:50

The
Process-Centric
Business

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Development of a Business Process Management Capability at John Lewis
Kendal Maher, Manager, Business Process Unit, John Lewis
Janine Snodgrass, Business Process Architect, John Lewis

Over the past three years John Lewis has been on a journey to establish business process management as a capability.  In recent years, retail customer shopping behaviour has shifted significantly to an omni-channel mix of online, mobile and in-store interactions.  The introduction of a BPM capability was necessary to support the transformation programmes at John Lewis that are enabling our omni-channel strategy.

In 2013 a new department, the Business Process Unit, was set up with the mandate to:

  1. Ensure high-quality business analysis and process design to support delivery of the business goals

  2. 'Join the dots’ between impacted business processes and programmes to ensure there are no gaps, overlaps or conflicts and that how employees work makes sense over time

  3. Create a ‘corporate memory' through investment in BPM technology to capture how our business processes work today and in the future

We would like to share our journey with you.

Featured Speakers:
Kendal Maher Kendal Maher
Manager, Business Process Unit
John Lewis

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  Janine Snodgrass Janine Snodgrass
Business Process Architect
John Lewis

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Tuesday
16 June
11:00-11:50

Process-Centric
Design

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Decision Management and Business Process Management – How to Benefit from Both Concepts
Juergen Pitschke, Founder/CEO, BCS

Integrating Decision Management into Business Process Management requires a structure and a form for describing the details of Business Logic. The new OMG standard DMN covers both aspects. We use practical examples to demonstrate how a combined BPM/BDM approach opens new possibilities.  The presentation:
  • Explains what Decision Management is and why it is needed especially in managing service oriented processes
  • Shows how decision management fits into the BMI-trilogy with Business Process Management and Business Case Management
  • Demonstrates why you can’t do one without the other and why especially Case Management needs and understanding of Decision Management
  • Gives a roadmap how to adopt an integrated BPM/DM approach into your daily practice.

Attendees will understand:

  • The role of Decision Management in Business Process Management and vice versa
  • First steps to adopt an integrated BPM/Decision Management methodology
Featured Speaker:
Juergen Pitschke Juergen Pitschke
Founder/CEO
BCS

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Tuesday
16 June
11:00-11:50

Business
Architecture

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Working Together – People, Process, Technology & Data
Anwar Mirza, Financial Systems Director, TNT Express
John Macdonald, Head of GBS Service Design, TNT Express

Most company initiatives will cite ‘People, Process, Technology & Data’ as key enablers for benefit delivery.  Customer satisfaction, value creation, top and bottom line improvement, efficiency, productivity …. the list of targeted benefits is endless.  Our business leaders need digestible storylines with clear deliverables before they commit to any form of investment. So why do most programme leaders fail to get funding for initiatives that improve all four pillars simultaneously? 

The session will explain how to overcome the dilemmas faced by programme managers and suggest practical ways to help initiatives get off the ground. Anwar and John will demonstrate a simple way to explain a complex and broad subject matter in the limited time often given for the pitch.   

This session is brought to you by two renowned professionals and experienced public speakers ‐ both working with different professional bodies, universities and international companies to help deliver value to their mutual supply chains.

Featured Speakers:
Anwar Mirza Anwar Mirza
Financial Systems Director
TNT Express

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  John Macdonald John Macdonald
Head of GBS Service Design
TNT Express

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Tuesday
16 June
11:00-11:50

Hands on EA

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Enterprise Architecture Driving Digital Transformation
Pierluigi Fasano, Head Enterprise Architecture P&C, Swiss Re

This presentation is about how Enterprise Architecture is driving the business readiness for the digital challenges of the future in the second largest Reinsurer in the world. There is no IT and Business alignment because the strategy is jointly generated and it is One strategy for both.

The focus of this presentation will be on how Swiss Re created a very strong link between business and IT through Enterprise Architecture by covering the different aspects of the relationship (governance, stakeholder management, etc.) as well as the methods used in order to achieve the final result of a joint strategy (no separation between IT strategy and business strategy) with related investment plan and multi-year program management.

Featured Speaker:
Pierluigi Fasano Pierluigi Fasano
Head Enterprise Architecture P&C
Swiss Re

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Tuesday
16 June
11:00-11:50

Innovations in EA

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A Fit for Purpose Approach to Enterprise Architecture – EA in Statoil
Åge Haldorsen, Lead Architect, Statoil
Morten Nedal Sjølyst, Advisor Marketing, Processing and Renewables (MPR), Statoil

We have been living with EA for years, trying to make it useful and fit for purpose. We have tried to be faithful to the theories and methods from standardisation bodies and the consultancy companies, but have struggled. It’s imperative to honour our definition of what EA is all about; “The purpose of enterprise modelling is to visually describe different perspectives such as business processes, information usage, information systems and the relations between the different perspectives. A particular model will have a purpose and a target audience.”

The experiences and learnings from the marketing, processing and renewable energy business area in Statoil are now the template for implementation in other areas of the Statoil group. We will share with you the learnings of our journey and illustrate the benefits we have achieved in the business.

You will learn more about:

  • The experience from the fit for purpose modelling approach
  • What models are found useful for the business
  • Techniques and tools we have used
Featured Speakers::
Åge Haldorsen Åge Haldorsen
Lead Architect
Statoil 

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  Morten Nedal Sjølyst Morten Nedal Sjølyst
Advisor Marketing, Processing and Renewables (MPR)
Statoil

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 11:55 - 12:45 CONCURRENT SESSIONS

Tuesday
16 June
11:55-12:45

The
Process-Centric
Business

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Gaining BPM Commitment Throughout the Organization
Roger Burlton, BPTrends Associates

For over a decade consistent feedback from process professionals has been that a business process lens makes eminent sense as a better way to design, improve and manage the business. But the same professionals consistently lament their lack of success in sufficiently engaging their executives, professional support groups and line of business managers and getting them to really put end to end process practices into action. As a result, the process maturity level of many organizations has stalled and there is little true management in their BPM. So is there something we can do to change this? While there are no miracles, there are some sound approaches we can take. This session, delivered by the BPM chair and a BPM pioneer, will examine the reasons for today’s lack of buy in and suggest some ways of gaining commitment that you can apply.
  • Assessing your Process Maturity gap
  • The business benefits of higher maturity levels
  • Case study examples and marketplace comparisons
  • Internal obstacles and mitigating resistance
  • Critical actions and messaging

Featured Speaker:
Roger Burlton Roger Burlton
BPTrends Associates

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Tuesday
16 June
11:55-12:45

Process-Centric
Design

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Adaptive Case Management as Process to Manage 'The Long Tail of Knowledge Work'
Filip Callewaert, Head Information and Knowledge Management, Port of Antwerp Authority

Times are changing; companies feel the constant pressure to be innovative, agile, to customize their services to more diverse groups of clients, giving more autonomy to de-central teams. In this context, less-structured knowledge work only increases, and its character is far from ‘repeatable and structured’ as BPM practices are.

This growing ‘long tail of knowledge work’ traditionally gets little attention, but it represents a huge potential to realize efficiencies and effectiveness. To make knowledge work more manageable and structured, at the Port of Antwerp, we introduced ‘Adaptive Case Management’ as supportive process, together with a tool, a team collaboration platform. This enables teams of knowledge workers to manipulate and share information, to which they gradually add structure, adaptively evolving towards the solution for the business problem.  Through its open character, it also functions as an important social learning and knowledge management tool.

  • There is a ‘long tail of knowledge work’ that is rather unexplored, and that traditionally has been covered by the inefficient and ineffective use of enterprise content management suites, your office and e-mail application – there are better alternatives these days.
  • Learn about the main ideas of Adaptive Case Management as a generic process to manage non- and semi-structured knowledge work.
  • For unstructured and semi-structured knowledge work primarily facilitate collaboration and conversation, and then provide processes that gradually add structure – not the other way: understand that BPM software might be the wrong tools here.
Featured Speaker:
Filip Callewaert

Filip Callewaert
Head Information and Knowledge Management
Port of Antwerp Authority

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Tuesday
16 June
11:55-12:45

Business
Architecture

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The Key to Tying Together BA-EA-BPM is Collaboration, Not Knowing the Right Buzzwords
Charlotte Pockendahl Andersen, Head of BPM and Architecture, PenSam

Efforts towards achieving a business capability model combined with a BPM programme while ensuring close ties to the supporting IT-processes and infrastructure must be strategically planned in order to increase the likelihood of success. Through a consistent communication effort focusing primarily on business value and desired outcomes rather than using the nerdy framework lingo, it really is possible to be successful!

This presentation will include real life examples of how to put various aspects of our architectural knowledge base into use by selling the proposing business value of our practise. What we did different was to strategically aim for cross-enterprise collaboration, working with stakeholder analysis at the outset of our initiatives.

Key Takeaways:

  • It's not about exposing everyone to buzzwords and frameworks they don't understand
  • It's all about establishing a target on the horizon that matters to the business, and making this the driver of the BPM/BA/EA efforts
  • Success has everything to do with stakeholders and communication. This must not be underestimated
Featured Speaker:
Charlotte Pockendahl Andersen Charlotte Pockendahl Andersen
Head of BPM and Architecture
PenSam

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Tuesday
16 June
11:55-12:45

Hands on EA

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Application Rationalisation at the UK Ministry of Justice
Dr Michelle Supper, Senior Consultant, BMT Hi-Q Sigma Ltd

The Ministry of Justice is directly responsible for the UK prison service. Over many years, the application architecture and the business processes of the prison service developed organically. As a result, the application and business architecture layers became misaligned; the technical and security risk of the applications increased, and money was spent on applications that were no longer used, required, or fit for purpose.

This case study presentation will describe the Application Rationalisation Program, conducted by BMT-Hi Q Sigma for the Ministry of Justice, and will discuss:

  • How TOGAF and Archimate were used to improve knowledge management, and bridge the gaps between the business and application layers.
  • How business analysis techniques were used to help interpret the architecture, and create a comprehensive set of recommendations.
  • How application rationalisation can be used to reduce the risks and running costs of an application portfolio, leading to a more secure and efficient organisation.
Featured Speaker:
Dr Michelle Supper Dr Michelle Supper
Senior Consultant
BMT Hi-Q Sigma Ltd

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Tuesday
16 June
11:55-12:45

Innovations in EA

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Enterprise Architecture and the Success of Ambitious Endeavours
Leonard Fehskens, Chief Editor, Journal of Enterprise Architecture, Association of Enterprise Architects

Large projects can fail to achieve their goals in embarrassing, expensive and disruptive ways.

Project and program planning and management are mature disciplines; why then does this happen as often as it does?  The answer is so simple as to be easily dismissed as trivial -- projects that fail didn't do everything they needed to do to be successful.  If they had, they would have, by definition, been successful.

We dismiss this insight as trivial at our peril.  It suggests that what we need is a concept of architecture that is "success-centric", i.e., that enables us to be confident that we are in fact doing everything that is necessary to be successful, and ideally, little else that is not essential to success.

What would such a concept of architecture look like, and what does the idea of "success-centric" architectural thinking applied to ambitious endeavours imply for enterprise architecture?

This talk explores and develops these ideas and proposes concepts of enterprise and architecture that might be better suited to facilitating the success of ambitious endeavours than those in common use today.

Attendees of the talk will learn, amongst other things:

  • How errors of omission can be more serious than errors of commission
  • Why we overlook things essential to success
  • The relationship between architecture and design
Featured Speaker::
Leonard Fehskens Leonard Fehskens
Chief Editor, Journal of Enterprise Architecture
Association of Enterprise Architects

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 13:10 - 13:35 INDUSTRY INNOVATION SESSIONS

Tuesday
16 June
13:10-13:35

Industry
Innovation
Sessions

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Drop the Job Titles - Let's Talk Business Design
Ing. Enrique Lobo Cruz, Market Development Manager, BOC Group

As organizations look to redefine themselves and grow into more innovative business models, EA and BPM are bound to be the basis for successful business design.

The presentation will cover:
  • Business design as an enabler of innovation and EA and BPM as the medium.
  • The importance of understanding the impact of external forces. Your business design plans.
  • How to put the customer at the center of your design decisions.
Featured Speaker:
Ing. Enrique Lobo Cruz Ing. Enrique Lobo Cruz
Market Development Manager
BOC Group

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 13:40 - 14:05 INDUSTRY INNOVATION SESSIONS

Tuesday
16 June
13:40-14:05

Industry
Innovation
Session

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Business Transformation through Modern Process Applications
Kevin Dalley, Business Transformation and Digital Change Leader, On Behalf of Appian

Punch Taverns is a leading pub leasing management company with a portfolio of over 4,000 properties in the United Kingdom. Attend this session to learn about their business transformation journey from one "point solution" to a strategic enterprise platform for the entire organization from the leader of this enterprise initiative. The former Business Process and IT Director at Punch Taverns, Kevin Dalley, will share:
  • How and why they chose the first BPM project on Investments and subsequent projects
  • A strategic and iterative approach to business transformation
  • How to build an effective, high performing team for agile delivery
Featured Speaker:
Kevin Dalley Kevin Dalley
 Business Transformation and Digital Change Leader
On Behalf of Appian

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 14:15 - 15:05 CONCURRENT SESSIONS

Tuesday
16 June
14:15-15:05

The
Process-Centric
Business

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Critical Success Factors for Your BPM CoE
Sasha Aganova, Process Renewal Group

A BPTrends survey last year showed a strong correlation between organizations that are very highly mature in Business Process capability and the presence of a Business Process Centre of Excellence (CoE). Organizations that are successful with process management have lived the journey of growing and evolving their CoE as processes become more a key part of the way the business is run. So what are their lessons learned and how can we leverage these learnings? In this session Sasha Aganova will draw upon her experience in helping her clients make this journey and in starting up and running CoE’s for two large companies.

During this session you will learn:

  • Typical lifecycle of a CoE
  • Why do CoEs fail?
  • 5 Critical factors for successful CoE implementation
Featured Speaker:
Sasha Aganova Sasha Aganova
Process Renewal Group

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Tuesday
16 June
14:15-15:05

Process-Centric
Design

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A Practical Implementation of BPM
Michael Cunningham, Head Of Development, Ruffer LLP

Ruffer LLP is a medium sized private wealth manager with around 17Bn GBP under management. Over the past 2 years it has been embracing a programme of change to digitise paper based processes. This digitisation resulted in the creation of a workflow framework which integrates and leverages other in-house developed enterprise components. Mike Cunningham, Head of Development, will be taking us on a journey through this change. He will aim to explain the evolution of the workflow framework, and the adjacent enterprise components, providing rationale for decisions and highlighting lessons learnt. The presentation will include demos showing how workflows are designed/released/run and monitored.

During the session you will learn:

  • How BPM has been implemented at Ruffer
  • How building and enhancing strategic frameworks can provide rapid/agile/stable delivery
  • Ways to introduce process automation to the business
Featured Speaker:
Michael Cunningham Michael Cunningham
Head Of Development
Ruffer LLP

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Tuesday
16 June
14:15-15:05

Business
Architecture

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Architecting Customer Experience to Engage and Transform the Organization
David Wheable, Principal Consultant, Forrester Research

Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous improvement. They are on a journey — but while the long-term goal might be apparent, how to get there and the challenges on the immediate road ahead are usually far less clear. Many of these challenges represent entrenched, thorny organizational issues that are difficult to tackle. Therefore, learning from other travelers who have been down the road before can help you avoid obstacles and chart a route that moves the organization forward. This session sets out a body of research based on survey data from more than 500 organizational change programs. It will articulate a set of best practices, strategies, techniques, and engagement methods to support organizational transformation, CX design and BPM.

Key takeaways:

  • Transformation goals and challenges evolve as maturity improves.
  • How mature organizations focus on customer-facing processes and working outside-in changes the engagement dynamic.
  • Debunking the change failure myth - how change programs in higher-maturity firms almost never fail.
  • Best practice methods to engage the organization in an outside-in customer transformation.
Featured Speaker:
David Wheable David Wheable
Principal Consultant
Forrester Research

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Tuesday
16 June
14:15-15:05

Hands on EA

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EA in the Age of Black Swan Events – Strategic Views and Hands On
Edgardo T. Suárez, Americas Zone IT Architect, Air Liquide

EA has always striven for a strategic yet technological driven excellence.  However in recent years, black swan security events (breaches) in organizations private, public/governmental presents a hard choice to the leadership of those organisations: security versus convenience/agility Traditional application, infrastructure, businesses and data architecture are facing a fundamental shift that pushes into a suboptimal and often bad architecture. Matters become exacerbated when your organization relies on SaaS, PaaS, IaaS and/or Xaas.

Innovative thinking and action is imperative to maintain effective EA practices.

This session discusses and presents examples of those choices within an ERP implementation project and how they were addressed with a strong collaboration between the architecture and security offices, and with the support of the CIO and leadership of the project.

  • Hard choices: recognize the challenges early and develop a strategy
  • Architecture and Security:  partnership towards a better architecture
  • How to engage the Security office for a win-win-win result
  • When we cannot commit: how to arrive to an agreement
Featured Speaker:
Edgardo T. Suárez Edgardo T. Suárez
Americas Zone IT Architect
Air Liquide

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Tuesday
16 June
14:15-15:05

Innovations in EA

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How to Position EA in a Federative Organization
Wolfgang Pussak, Head of Enterprise IT Architecture, Bayer AG

The Journey to Business Value:
  • Embedding an Enterprise Architecture (EPM) discipline into any business is a journey.  You have to act in the company’s organizational context, understand what drives responsible people, be part of the strategy implementation, and especially recognize the level of maturity, which is the basis of your approach.
  • This is about how it was approached at Bayer, addressing the pain points and delivering results.

This session will discuss:

  • The organizational context
  • Culture and mindset
  • Identifying the common topics: From Business Questions to EA ○ Value delivered by the EA program Lessons learned/ best practices ○ How to continue

Key takeaway:

  • The art is to identify the right business questions that drive the people managing IT, and then answering these questions. Doing this you gain the trust to extend the scope of architecture activities.
Featured Speaker::
Wolfgang Pussak Wolfgang Pussak
Head of Enterprise IT Architecture
Bayer AG

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 15:10 - 16:00 CONCURRENT SESSIONS

Tuesday
16 June
15:10-16:00

The
Process-Centric
Business

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Crossing the BPM Chasm – The Bridgewater Case Study
Matthew Morgan, Head of Process & Metrics Excellence, Bridgewater Associates

When one of the world’s largest hedge funds decided to build a new process improvement program, we knew it wasn’t an easy task. People, processes, and technology had to align to undertake this transformational journey. Bridgewater crosses the process maturity "chasm" to Level 3 from Level 2 under a tight timeframe. Discover how:
  • Bridgewater implemented a new BPM program
  • Achieved great traction and engagement in a short period of time.
Featured Speaker:
Matthew Morgan Matthew Morgan
Head of Process & Metrics Excellence
Bridgewater Associates

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Tuesday
16 June
15:10-16:00

Process-Centric
Design

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Smart Enterprise Design
Ron Ross, Co-Founder & Principal, Business Rule Solutions

Managers and workers in many companies are hampered on a daily basis by a long-term, debilitating lack of simply knowing things. It often feels like we are simply working in the dark. We spend a whole lot of our time and resources simply trying to figure out why.

Ron calls this the why challenge. It’s the simple – or often not-so-simple – challenge of knowing why we get the business results we get in everyday business operations. Wouldn’t it be nice if every time you didn’t understand something, you had a button to press to find out why?!

This simple, seemingly obvious idea has a whole set of breakthrough implications. It means making knowledge central to the payload of your business processes and enterprise design. It means moving toward a single source of business truth – not for data, but rather for explicit know-how in the form of business vocabulary and business rules. It means always delivering consistent, traceable decisions. A smart enterprise design is one that can always answer the question why.

Focusing on ‘why’ leads you to new kinds of questions, and from there to new answers comprising an engine for business innovation. In the bargain you get real business agility, fingertip compliance, and pragmatic knowledge retention. Find out how your company can stop squandering waste of the mental kind.

  • How deep pain points in current business operations open up to ‘why’
  • Shifting the focus from inputs, outputs and interfaces, to core business know-how
  • How to create smart business architecture
  • Bringing consistency and business smarts to the customer experience
  • Basic principles for business solutions in the knowledge economy
Featured Speaker:
Ron Ross Ron Ross
Co-Founder & Principal
Business Rule Solutions

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Tuesday
16 June
15:10-16:00

Business
Architecture

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The BPM Centred Enterprise Architecture Practice 
Roderick Brown, Business Architect, State Revenue Office of Victoria, Australia

Most organisations have a history of implementing an Enterprise Architecture where the different architectural domains components are managed largely independently. Every Enterprise Architecture framework makes an attempt to connect these domains by various methods in their meta-models. In the context of TOGAF, the metamodel heavily leverages a "Business Service" entity to link together the various domains. The Australian State Revenue Office of Victoria has implemented an Enterprise Architecture practice where Business Architecture and Business Process Management provides the pivot around which the EA practice revolves. This presentation will outline how the SRO has gradually developed an effective Enterprise Architecture practice where Business Process Management, and business processes in particular guides defines all strategic and tactical requirements for Strategic Planning, Solution Architecture and all domains of the Enterprise Architecture. Attendees will learn:
  • Practical ideas for implementing a BPM and Process-centred Enterprise Architecture practice
  • The benefits of placing BPM at the centre
Featured Speaker:
Roderick Brown Roderick Brown
Business Architect
State Revenue Office of Victoria, Australia

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Tuesday
16 June
15:10-16:00

Hands on EA

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Architecture and the Support of Business Transformation Programmes at John Lewis
Marion Eastmond, Enterprise Architect, John Lewis
Rachel Maclean, Business Process Architect, John Lewis

Over the past 5 years John Lewis has embarked on several business transformation programmes to respond to the shift in customer shopping behaviour to an omni-channel mix of online, mobile and in-store interactions.   This has posed a number of challenges for a 150 year old retailer.  Our responses include a programme to transform the supply chain, as a part of which we are buying an ERP system to replace custom-built legacy.  This presentation looks at the architectural artefacts the architecture team has used to influence these strategic programmes - what worked well,  what was less useful, and what we expect to build on going forward.
  • Influencing business decision makers
  • Coordinating projects
  • Creating business-facing enterprise architecture assets -which assets give the greatest return for effort
Featured Speakers:
Marion Eastmond Marion Eastmond
Enterprise Architect
John Lewis

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  Rachel Maclean Rachel Maclean
Business Process Architect
John Lewis

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Tuesday
16 June
15:10-16:00

Innovations in EA

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Models that Matter
John Gøtze, Editor-in-Chief, QualiWare
Milan Guenther, Partner, eda.c
Success in our practices depends on the choice, creation and sharing of good models, making the abstract and complex obvious and intuitive.

Based on hands-on research with practitioners supported by QualiWare, we extracted numerous real life stories on creating, sharing, iterating and using models. In this session John and Milan will share models, techniques and developments from working with Enterprise Design professionals with different backgrounds, organisational contexts and focus areas in modelling.

In particular, we will have a look at:

  • Killer Models: the most impactful, up-to-date, referenced, shared, beautiful and successful models, and the story of their co-creation
  • Modelling Journey: the tasks and activities that unite practitioners from different disciplines when creating and using models
  • Modelling Culture: where to focus on, how to collaborate and use tools, when to show what to whom, and how to talk about our models
Featured Speakers::
John Gøtze John Gøtze
Editor-in-Chief
QualiWare

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  Milan Guenther Milan Guenther
Partner
eda.c

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 16:30 - 17:20 CONCURRENT SESSIONS

Tuesday
16 June
16:30-17:20

The
Process-Centric
Business

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Turning Customer Needs into a Market Innovation Through an Outside-In BPM Approach
Claus Due, Business Development Manager, INOPI

Organizations typically use business processes as a basis for improvements internally. But can it work for creating that organization in the first place? That’s what we did.

Instead of starting with the product - we analyzed customer processes and determined the value propositions to define our offerings. We applied the process methodology through workshops with our potential customers - who knew their needs better than anyone. Process design thinking and a BPM Architecture were used to define the lifecycles of our intended customers business. This complete ‘outside-in’ approach ensured we did not become too enamoured with our pre-existing technical assets and avoided misguidance due to our own misperceptions.

Since the launch of BoardPlace, we have continued using BPM as the basis for both improving the product and running the business.

  • The challenge of developing a new product
  • Our customers’ journey and lifecycle
  • Results & improvement by the BP methodology we used
Featured Speaker:
Claus Due Claus Due
Business Development Manager
INOPI

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Tuesday
16 June
16:30-17:20

Process-Centric
Design

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Lean & Agile Business: Move Like Starlings in the Sky
Peter Matthijssen, Managing Consultant, BiZZdesign

Business Agility is a key-capability for organizations. They need to constantly adapt to changing customer needs, new legislation, technical developments, (online) competitors, etc. Agile business is about ‘doing the right thing’ in a changing environment.

Another trend is Lean management. Today, everybody wants to become Lean! Lean helps organizations to ‘do the work a little bit better every day’ in terms of quality, speed and costs. Lean is also about involving and empowering people from the shop floor. But does Lean make organizations more Agile?

This presentation will cover:

  • Basics of business Agility and Lean
  • Next practices in Agile business
  • Next practices in Lean
  • Lean as a gateway to business Agility
  • Many examples and tips
Featured Speaker:
Peter Matthijssen Peter Matthijssen
Managing Consultant
BiZZdesign

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Tuesday
16 June
16:30-17:20

Business
Architecture

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Aligning BPM and BA Perspectives at the Process Model Level: or How to Upset Just About Everyone
Lloyd Dugan, Chief Architect and Instructor, BPM, Inc

Aligning BPM and BA disciplines within an organization confronts well-established practitioner communities in both spaces with complex conceptual problems that have far-reaching methodological implications (even if this is not always formally stated).  Attempts at resolving these problems more explicitly and directly have proven to be probative and/or provocative to many, particularly the question of what is a business process for modelling purposes.  Some areas of potential agreement appear to exist with respect to acknowledging different perspectives (e.g., business model vs. operating model), but corresponding different definitional granularities complicate the separation of business processes from other architectural concepts like value streams and capabilities.  This session explores the current debate and possible paths forward, and challenges attendees to become more involved as part of advancing the state of the art.

  • Overview of BPM and Business Architecture Alignment
  • Modelling and Relating Business Processes, Value Streams, and Capabilities
  • Business Model vs. Operating Model, and Semantic Modelling Issues
  • Current Debate and Concerns, Areas of Agreement To Build Upon
  • Resources and Where To Follow/Engage With the Debates
Featured Speaker:
Lloyd Dugan Lloyd Dugan
Chief Architect and Instructor
BPM, Inc

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Tuesday
16 June
16:30-17:20

Hands on EA

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Delivering Digital Transformation Using an Agile Enterprise Architecture
Neill Crump, Leader: Digital Centre of Innovation, Worcestershire County Council
Worcestershire County Council is currently undergoing a digital transformation involving cloud, mobile, big data and delivering 100% services online.  We are in year 2 of this World Class Digital Council ambition that includes implementing an Enterprise Architecture (EA).  An agile approach has been vital to ensure immediate value is delivered from EA.

Initially we linked business services to applications to technology.  Now we are adding the data layer for vital programmes such as business intelligence and customer access that will deliver huge rewards.

Benefits include:

  • New behaviours that create an agile enterprise architecture
  • Business value of applications delivered in weeks using a scrum implementation approach enabled by agile EA
  • Faster discovery and innovation
Featured Speaker:
Neill Crump Neill Crump
Leader: Digital Centre of Innovation
Worcestershire County Council

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Tuesday
16 June
16:30-17:20

Innovations in EA

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Digital Enterprise, a Health Insurers Perspective
Peter Bas Oosthoek, Manager Technology, Policy and Architecture (ICT), VGZ
Mathilde Tempert, Sr. business consultant, BiZZdesign

In the digital era lots of technology and social trends lead to a fast changing, highly connected and digital environment. One of the elements of a digital enterprise is social media. In order to implement social media effectively, the organization would benefit from a different approach. Mathilde discusses the IDEA approach where you combine design thinking, business models, change management and enterprise architecture and she explains how this works in practice. Peter Bas will discuss  the digital enterprise from the health insurers perspective. He will talk about the dynamics and trends in healthcare that VGZ needs to deal with and the challenges that VGZ has to face for the VGZ enterprise architecture. The takeaways are:
  • Handles how to integrate social media in enterprise architecture
  • Digital trends & challenges for a health insurer and how to handle them
  • Handles how to be prepared to become a digital enterprise
Featured Speakers:
Peter Bas Oosthoek Peter Bas Oosthoek
Manager Technology, Policy and Architecture (ICT)
VGZ

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  Mathilde Tempert Mathilde Tempert
Sr. business consultant
BiZZdesign

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17:20 - 18:30 DRINKS RECEPTION & EXHIBITS
 

Tuesday
16 June
18:30-20:00

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BCS, EA Specialist Group Meeting
Lorne Mitchell, Chair, BCS Enterprise Architecture SG
John Zachman, Zachman International
Interview of John Zachman by Lorne Mitchell, Chair, BCS Enterprise Architecture SG followed by Q&A with the audience.

Conference delegates can attend this session alongside the BCS EA SG attendees.

Featured Speakers:

Lorne Mitchell Lorne Mitchell
Chair
BCS Enterprise Architecture SG

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  Roger Burlton John Zachman
Zachman International

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