Wednesday 17 June, Conference Day 2 & Exhibits

08:00-09:00   REGISTRATION
09:00-10:00 PLENARY
KEYNOTE
How to Survive in a World Which Changes Faster Than You Can Learn
Professor Eddie Obeng, Henley Business School
10:05-10:55

The Process-Centric
Business
Ten Years After: Business Process Panel of the Decade featuring the BPM Gurus
Moderator: Chris Potts, Corporate Strategist, Speaker and Author, Dominic Barrow
Panellists:
Roger Burlton, Co-Founder, BPTrends Associates
Ron Ross, Co-Founder and Principal, Business Rule Solutions, LLC
Sandy Kemsley, Kemsley Design
Howard Smith, CTO, CSC
Process-Centric
Design
Achieving Operational Excellence through BPM
James Smith, Director of Process Improvement & Corporate Information Systems, Birkbeck University   
Business
Architecture
Business Architecture - An Executive Leap of Faith
Adebayo Odunsi, Enterprise Business Architect, United Utilities
Hands on EA Bridging an Enterprise Data Model with its Business Benefits
Andrew Schulze, Enterprise Data Architect, Shell
Florentina Peels, Information Management Consultant, Shell
Innovations in EA Using EA to Manage Your Outsource Relationship
John Mayall, Chief Architect, JLT
Sarah Smith, Co-Founder, The Essential Project
10:55-11:25   Networking Break & Exhibits
11:25-12:15 The Process-Centric
Business
Changing Incentives for Knowledge Workers
Sandy Kemsley, Kemsley Design
Process-Centric
Design
BPMN and CMMN: A Match Made in Heaven?
Jakob Freund, CEO, Camunda
Business
Architecture
Business Architecture – Information Necessity
Michael Miller, Global Finance Information Architect, HSBC
Hands on EA EA and Operating Models - They are Related - You Need Both for Successful Delivery
Tim Blaxall, Chief Business Architect, Global Life, Zurich
Innovations in EA The Milky Way – A New Space for Designing and Understanding Your Enterprise
Annika Klyver, Senior Consultant, IRM Sweden
12:15-13:45   Lunch & Exhibits
12:45- 13:30   Panel Session: BPM, Case Management, Decision Management – More than Buzzwords?
Moderator: Juergen Pitschke, Managing Director, BCS
Panellists:
Gero Decker, Managing Director, Signavio
Jakob Freund, Managing Director, Camunda
Jolanta Pilecka, CMO, Bizagi
Rohit Bhosale, Senior Manager - Business Development, EMEA BPM Practice, Persistent Systems Ltd
Michael Heffner, Global Practice Leader, Appian
  Panel Session: Crossing the Chasm – How Practitioners and Vendors can Co-create Value from the Successful Application of EA Tools
Moderator: Sally Bean, Independent Enterprise
Architecture Consultant, Sally Bean Ltd
Panellists:
Simon Barth, Manager Partner & Solution Enablement, LeanIX
Raymond Slot, Enterprise Architect, BiZZdesign
Ing. Enrique Lobo Cruz, Market Development Manager, BOC Group
Georg Simon, SVP Product Marketing, Software AG
Kuno Brodersen, CEO, QualiWare
13:45-14:35

The Process-Centric
Business
Building Agile Operations - Practical Approach
Omar Kayed, Director Enterprise and Solution Architecture, Katz Group Rexall/Pharma Plus
Process-Centric
Design
Bring Back the Fun - How to Revitalise, Invigorate, Inspire and Transform in a World of Change
Alistair Watters, Director of Estate Transformation/Customer Director, B&Q
Business
Architecture
How Can Business Architecture Contribute to Meet Business and IT Challenges?
Jenni Dahlkvist Vartiainen, Business Architect, Swedish Board of Agriculture
Boel Olin, Business Architect, Swedish Board of Agriculture
Hands on EA Case Study: Enterprise Risk and Security Architecture
Raymond Slot, Enterprise Architect, BiZZdesign
Innovations in EA Ecosystem Architecture: the New EA?
Patrick Hoverstadt, Director, Fractal
Lucy Loh, Director, Fractal
14:40-15:30

The Process-Centric
Business
Dealing With the Inevitability of Politics in BPM
Professor Ashley Braganza, Professor of Organisational Transformation, Brunel Business School
Process-Centric
Design
SMART - From Strategy to Operations through Process Orientation
Tom Einar Nyberg, Team Lead, Capgemini Norway
Camilla Stakston, Senior Advisor - Safety Performance, Avinor
Business
Architecture
Architecture Thinking: Not the Final Frontier...
Sandeep Thandi, Business Architect, British Gas
Ewan Ashley, Business Architect, British Gas
Hands on EA Three Takeaways That Can Turn You from a Good Enterprise Architect to a Great One
Marc de Oliveira, Enterprise Architect, Danish National Police
Innovations in EA Enterprise Architecture for Mergers and Acquisitions
Andrew Swindell, Enterprise Architect, BHP Billiton
15:30-16:00   Networking Break & Exhibits
16:00-16:50 The Process-Centric
Business
Maximising Benefits Using Workflows - Practical Approach
Keith Lester, Audit Manager, Canal & River Trust
Process-Centric
Design
BPM: Is There Such a Thing as Good Enough?
Deepa Tambe, Senior Project Manager, Business Improvement Portfolio, Lloyd’s Register
Business
Architecture
Heathrow Airport Efficiency and Collaborative Decision Making – a Real Time Airport Operations Vision
Brent Reed, IT Lead Designer - Airport Resilience/Airport Op, Heathrow Airport
Soumen Chatterjee, Principal Architect, Associate Director, Cognizant
Hands on EA Psychological Dimensions of Enterprise Architecture
Sorin Cristescu, Enterprise Architect, European Commission     
Jean Gigot, Enterprise Architect Team Leader, European Commission     
Innovations in EA What is the Breaking Point for Standardization?
Mustafa Dulgerler, Senior Enterprise Architect, National Bank of Abu Dhabi
16:55-17:15   Conference Close
Chris Potts, Corporate Strategist, Dominic Barrow
Roger Burlton, Co-Founder, BPTrends Associates
 

Wednesday
17 June
09:00-10:00

PLENARY KEYNOTE: How to Survive in a World Which Changes Faster Than You Can Learn
Professor Eddie Obeng, Henley Business School

TED Speaker, Digital and New World Transformation educator and author, Professor Eddie Obeng will present an engaging keynote session on how the participants need to reassess their roles and influence in a world which has flipped from the traditional.  As customers drive the agenda, the design of any organisation not centred on them gains efficiency whilst losing efficacy.  And as the pace of change accelerates and all organisations become designed for multi-screen/mobile/24-7 the need to think and design on a bigger scale with more imagination becomes critical.  Step by step Eddie Obeng will explore how to think about and influence differently what he calls our ‘World After Midnight’ - a world which looks familiar but works to completely different rules.  Participants will leave with some concrete ideas and frameworks on how to thrive in this new, challenging environment.
Featured Speaker::
Professor Eddie Obeng Professor Eddie Obeng
Henley Business School

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 10:05 - 10:55 CONCURRENT SESSIONS

Wednesday
17 June
10:05-10:55

The
Process-Centric
Business

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Ten Years After: Business Process Panel of the Decade featuring the BPM Gurus
Moderator: Chris Potts, Corporate Strategist, Speaker and Author, Dominic Barrow
Panellists:
Roger Burlton, Co-Founder, BPTrends Associates
Ron Ross, Co-Founder and Principal, Business Rule Solutions, LLC
Sandy Kemsley, Kemsley Design
Howard Smith, CTO, CSC 

This is the 10th anniversary of IRM UK’s BPM Conference Europe. So what progress have we made in a decade, what have we learned and what’s new? All of the panellists are experienced, respected and leaders in this field.

Furthermore, they were all present at the first IRM UK BPM conference a decade ago. They are survivors of the journey and have evolved the state of the discipline over this period of time. We will look behind and project ahead to where we may be in another ten years. It will be enlightening. Don’t miss it!

  • What have we accomplished?
  • What have we learned?
  • What can we expect by IRM UK BPM 2025?
  • Delegate points of view
Moderator:
Chris Potts Chris Potts
Corporate Strategist, Speaker and Author
Dominic Barrow

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Panellists:
Roger Burlton Roger Burlton
Co-Founder
BPTrends Associates

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  Ron Ross Ron Ross
Co-Founder and Principal
Business Rule Solutions, LLC

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Sandy Kemsley Sandy Kemsley
Kemsley Design  

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  Howard Smith Howard Smith
CTO
CSC 

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Wednesday
17 June
10:05-10:55

Process-Centric
Design

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Achieving Operational Excellence through BPM
James Smith, Director of Process Improvement & Corporate Information Systems, Birkbeck University  

This session on Achieving Operational Excellence through BPM will cover the practical steps needed to achieve successful process transformation at enterprise level.  James Smith will share best practice for delivering process improvement, both for Higher Education sector and across other disciplines and industries.

Birkbeck University of London, embarked on a BPM project as part of its Operational Excellence program, designed to improve process efficiency and deliver better value for money in a fluctuating HE environment.  As a result, the University tightened a process to ensure the timely application of student loans and sped up its Student Status Amendment Program by 90%.

Speaker:
James Smith James Smith
Director of Process Improvement & Corporate Information Systems
Birkbeck University  

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Wednesday
17 June
10:05-10:55

Business
Architecture

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Business Architecture - An Executive Leap of Faith
Adebayo Odunsi, Enterprise Business Architect, United Utilities

Strategic Business design and decision making has long been one of the benefits of moving into the C  Suite. But are today's business leaders equipped with the right knowledge and skill set to meet tomorrow's challenges? Enter the Business Architect. In this session attendees will learn how to overcome initial apprehension and gain the confidence and support of executives and leaders in developing game changing business and operating models. Using a case study delegates will learn:
  • Assessing executive disposition to architecture efforts
  • Developing a value case for architecture
  • Getting your business architecture practice started
Featured Speaker:
Adebayo Odunsi Adebayo Odunsi
Enterprise Business Architect
United Utilities

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Wednesday
17 June
10:05-10:55

Hands on EA

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Bridging an Enterprise Data Model with its Business Benefits
Andrew Schulze, Enterprise Data Architect, Shell
Florentina Peels, Information Management Consultant, Shell

Many organisations struggle to justify the funding of data architecture, especially at the enterprise level. Shell invested a large sum in the belief of the value. After 3 years of investment they did a look back to analyse if their belief was justified.

In this presentation you will learn:

  • How we identified and mapped these business benefits.
  • Which business benefits are identified and have the highest impact for the business.
  • How this method will help you ‘sell’ data architecture.

We will share with you as much as allowed of this interesting evaluation, including some internal case studies and real life examples. You can use these to focus your efforts in making the business case in your organisation.

Featured Speakers:
Andrew Schulze Andrew Schulze
Enterprise Data Architect
Shell

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  Florentina Peels Florentina Peels
Information Management Consultant
Shell

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Wednesday
17 June
10:05-10:55

Innovations in EA

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Using EA to Manage Your Outsource Relationship
John Mayall, Chief Architect, JLT
Sarah Smith, Co-Founder, The Essential Project

For most organisations, outsourcing offers many benefits but also carries a number of risks.  Understanding better your outsourcing relationship in terms of responsibilities, assets, dependencies, etc. allows you to mitigate a lot of the risks, but also maximise the benefits.  By using architecture you can be in a position where you can minimise confusion of responsibilities, ensure that outsourcing does not mean losing key knowledge to the outsourcer and importantly have a coherent and rapid exit strategy.  This talk will focus on what we’ve done to manage our outsource relationship better and reduce our outsource risk, and how we’ve used EA and open source tools to achieve that.

Learning Points:

  • How architecture can play a key role in clarifying your outsource relationship
  • How architecture can help  de-risk your outsource relationship and even provide you with an exit strategy
  • The sort of outputs from tools we’ve used to support the initiative
Featured Speakers::
John Mayall John Mayall
Chief Architect
JLT

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  Sarah Smith Sarah Smith
Co-Founder
The Essential Project

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 11:25-12:15 CONCURRENT SESSIONS

Wednesday
17 June
11:25-12:15

The
Process-Centric
Business

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Changing Incentives for Knowledge Workers
Sandy Kemsley, Kemsley Design

BPM technology has adopted characteristics of social enterprise software to become more dynamic, social and collaborative. In many cases, however, implementations of these systems are less successful than expected, in part because traditional transactional metrics and rewards for the workers in the process don’t match the corporate collaborative goals for processes.  This presentation examines these issues across the scope of people, process, and technology:
  • The changes that knowledge work is having on process management technology
  • The technology issues that stem from the monitoring and measurement of social and collaborative metrics within the knowledge processes
  • The business cultural changes needed to support the new methods of working
  • The advantages of building rewards and incentives into the systems as well as the corporate culture
Featured Speaker:
Sandy Kemsley Sandy Kemsley
Kemsley Design

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Wednesday
17 June
11:25-12:15

Process-Centric
Design

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BPMN and CMMN: A Match Made in Heaven?
Jakob Freund, CEO, Camunda

CMMN is OMG's standard for Case Management. However in most situations, a concrete application consists of both structured flows and cases. This is why we think BPMN and CMMN should be combined. While this is currently not the case in terms of specifications, there are practical ways to achieve that combination.

Jakob will provide a brief overview about the CMMN notation and describe their first real-word experiences from concrete applications, especially regarding the benefits and challenges when combining it with BPMN.

Topics covered:

  • CMMN Overview: Background, Motivation and basic structure
  • CMMN Symbol Set at a glance
  • How to combine CMMN with BPMN (call activities and process tasks)
  • Applying CMMN in practice: Do's and Don’ts
Featured Speaker:
Jakob Freund Jakob Freund
CEO
Camunda

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Wednesday
17 June
11:25-12:15

Business
Architecture

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Business Architecture – Information Necessity
Michael Miller, Global Finance Information Architect, HSBC

Business Architecture is emerging from its origin as a component of IT Enterprise Architecture to a necessity for the business to rapidly respond to change. This session will discuss how one can combine business architecture and information architecture to provide seamless alignment of the business and IT.
  • This session will identify an approach to concurrently produce your business architecture and information architecture
  • The approach will explain how business and IT alignment can be assured through the synchronization of the business and information architectures and maintained over time through information audits

Michael will demonstrate:

  • How the business architecture can assure information architecture accuracy and completeness
  • How the information architecture can assure business architecture accuracy and completeness
  • How to use business architecture and information architecture to assure accuracy and completeness of Data Governance efforts.
Featured Speaker::
Michael Miller Michael Miller
Global Finance Information Architect
HSBC

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Wednesday
17 June
11:25-12:15

Hands on EA

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EA and Operating Models - They are Related - You Need Both for Successful Delivery
Tim Blaxall, Chief Business Architect, Global Life, Zurich

At a number of EA and BPM conferences I have attended the question gets asked about the architecture and operating models - do they work together? what is the relationship? even the simpler question - what is an operating model? This session will explain:
  • How operating models are critical to the delivery of any transformation project
  • That there is a key relationship between architecture domains and the operating model design
  • That ultimately, the operating model is how the architecture comes into being for a organisation

The session  will be illustrated with practical examples of architecture and operating models from the work being done in Zurich's Global Life business.

Featured Speaker::
Tim Blaxall Tim Blaxall
Chief Business Architect, Global Life
Zurich

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Wednesday
17 June
11:25-12:15

Innovations in EA

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The Milky Way – A New Space for Designing and Understanding Your Enterprise
Annika Klyver, Senior Consultant, IRM Sweden

Architecture has been too abstract and too still for too long, the Milky Way thinking adds flow and stories to your architecture and the Milky Way model makes your architecture tangible.

In this session you will learn how to understand, analyze and visualize your business in new ways. Examples will show how the business capabilities can be presented around a business circle based on the main value flow, i.e. from ideas to sales, delivery and follow up.

To understand more and see new patterns new perspectives, such as ongoing projects, areas of responsibility, value chains for various products and heat maps or customer journeys with touch points showing how various parts in your organization add value to the customer, are added.

The session will also show how you can deliver value from the very beginning and over time. By working in iterations, making your architecture tangible and daily using the Milky Way model in analysis, discussions and planning the shared view and shared understanding evolves.

You will take away:

  • Learn how to visualize your business in a new way
  • Find the architecture story of your business
  • The main ideas behind Milky Way approach
  • How to get started and critical success factors
  • Relations to other architecture models
  • Experience from TUI Nordic within TUI Travel and others clients using the Milky Way on a daily basis
Featured Speaker:
Annika Klyver Annika Klyver
Senior Consultant
IRM Sweden

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Wednesday
17 June
12:45- 13:30

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Panel Session: BPM, Case Management, Decision Management – More than Buzzwords?
Moderator: Juergen Pitschke, Managing Director, BCS
Panellists:
Gero Decker, Managing Director, Signavio
Jakob Freund, Managing Director, Camunda
Jolanta Pilecka, CMO, Bizagi
Rohit Bhosale, Senior Manager - Business Development, EMEA BPM Practice, Persistent Systems Ltd
Michael Heffner, Global Practice Leader, Appian

“We have way more than enough ideas. What we don’t have are sure-fire ways to help folks adopt, implement and benefit from those ideas.” – Bob Marshall

Many enterprises adopted BPM concepts in the last ten years. Some results are great, some projects failed to fulfill the promises. Additional concepts as Case Management and Decision Management come up to fill gaps in our box of working techniques and methods. Sometimes practitioners have the feeling that this is just another hype with no practical benefit.

We discuss Case Management and Decision Management in the context of Business Process Management with tool vendors and consultants. We show opportunities and benefits of these concepts. We want to share insights and experiences from projects.

Prepare your questions for our panel.

Moderator:
Juergen Pitschke Juergen Pitschke
Managing Director
BCS

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Panellists:
Gero Decker Gero Decker
Managing Director
Signavio

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  Jakob Freund Jakob Freund
Managing Director
Camunda

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Jolanta Pilecka Jolanta Pilecka
CMO
Bizagi

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  Rohit Bhosale Rohit Bhosale
Senior Manager - Business Development,
EMEA BPM Practice
Persistent Systems Ltd

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Michael Heffner Michael Heffner
Global Practice Leader
Appian

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Wednesday
17 June
12:45- 13:30

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Panel Session: Crossing the Chasm – How Practitioners and Vendors can Co-create Value from the Successful Application of EA Tools
Moderator: Sally Bean, Independent Enterprise Architecture Consultant, Sally Bean Ltd
Panellists:
Simon Barth, Manager Partner & Solution Enablement, LeanIX
Raymond Slot, Enterprise Architect, BiZZdesign
Ing. Enrique Lobo Cruz, Market Development Manager, BOC Group
Georg Simon, SVP Product Marketing, Software AG
Kuno Brodersen, CEO, QualiWare

A surprising number of EA teams continue to use the popular EVP (Excel, Visio, PowerPoint) suite of tools years after starting their EA effort. How does this constrain their capability?  What is the real value to be gained from specialist tools and what are the most important factors that lead to successful adoption of these? At what point in the EA journey is the best time to start? How can practitioners leverage the experience of vendors to help them?

A panel of tool vendors will offer their answers to these questions, and share the benefits of their experience with the audience.

Moderator:
Sally Bean Sally Bean
Independent Enterprise Architecture Consultant
Sally Bean Ltd

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Panellists:
Simon Barth Simon Barth
Manager Partner & Solution Enablement
LeanIX

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  Raymond Slot Raymond Slot
Enterprise Architect
BiZZdesign

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Ing. Enrique Lobo Cruz Ing. Enrique Lobo Cruz
Market Development Manager
BOC Group

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  Georg Simon Georg Simon
SVP Product Marketing
Software AG

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Kuno Brodersen Kuno Brodersen
CEO
QualiWare

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 13:45-14:35 CONCURRENT SESSIONS

Wednesday
17 June
13:45-14:35

The
Process-Centric
Business

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Building Agile Operations - Practical Approach
Omar Kayed, Director Enterprise and Solution Architecture, Katz Group Rexall/Pharma Plus

In today's competitive business environment "change" is the new normal. Organizations in any line of business have to build their capabilities to adapt and deliver timely response to changes. Building agile operations has become paramount to enable new business strategies and to adapt quickly, effectively and efficiently with changes. Changing the three key dimensions of operations processes, people and technology is a challenge. In this presentation a new framework, "Agile Operation Framework", is introduced, providing a practical and proven method to build "Agile Operation". The three key components of the framework and how to apply them through practical example will be discussed, delegates will learn:
  • The three key components of the framework,  Business On a Page, Business Capability Model and The Process – Technology Alignment model.
  • How to apply the framework on Banking Industry and in building digital business
  • How to connect the organization components starting from business capabilities required to save customers to the technology services (SOA).
Featured Speaker:
Omar Kayed Omar Kayed
Director Enterprise and Solution Architecture
Katz Group Rexall/Pharma Plus

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Wednesday
17 June
13:45-14:35

Process-Centric
Design

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Bring Back the Fun - How to Revitalise, Invigorate, Inspire and Transform in a World of Change
Alistair Watters, Director of Estate Transformation/Customer Director, B&Q

This session will challenge you to change how you think about organisational and cultural change. 

Most organisations build themselves around processes and “ways of working” develop as a consequence   Over a period of time this solidifies into a culture, a set of beliefs and a balanced environment  that is set up to maintain the “status quo” – the way we do things around here.  Sadly, just like yoghurt – once the culture is set it’s pretty difficult to change. 

So how do you get an organisation ready for change in a world where the pace of change is faster than at any other point in the past twenty years, where technology, social media and the internet is ripping apart organisations structures, methods and processes at increasingly frequent intervals?

How do you revitalise, invigorate, inspire and transform individuals, groups and entire organisations and bring back the fun?

Featured Speaker:
Alistair Watters Alistair Watters
Director of Estate Transformation/Customer Director
B&Q

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Wednesday
17 June
13:45-14:35

Business
Architecture

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How Can Business Architecture Contribute to Meet Business and IT Challenges?
Jenni Dahlkvist Vartiainen, Business Architect, Swedish Board of Agriculture
Boel Olin, Business Architect, Swedish Board of Agriculture

Imagine a business where business rules are uncertain until last minute, changes are rapid and strong deadlines a fact. There are contradictions within the organization and between business and IT. IT projects are using an agile method but are having difficulties finding the scope and divide it into suitable parts.

Can business architecture contribute to meet these challenges?

At the Swedish Board of Agriculture we thought so, and introduced a new approach to business architecture. With information as glue we join business rules, concepts and processes into a whole. We are working in iterative steps to match our agile environment.

This gave us a shared vision and a shared language which became one of the solutions to the challenges above.

In this session you will learn:

  • How to combine business concepts, rules and processes - and why
  • How to work with business architecture in an agile environment
  • Success factors and challenges
Speakers:
Jenni Dahlkvist Vartiainen Jenni Dahlkvist Vartiainen
Business Architect
Swedish Board of Agriculture

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  Boel Olin Boel Olin
Business Architect
Swedish Board of Agriculture

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Wednesday
17 June
13:45-14:35

Hands on EA

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Case Study: Enterprise Risk and Security Architecture
Raymond Slot, Enterprise Architect, BiZZdesign

Information Security is key for the continuity of your business. However, involvement of business management in Information Security is generally very limited. In many organizations, there is a disconnect between business threats and the deployed level of information security.  The resulting risks may prove to be unacceptable. Information security is the responsible of business management and an Enterprise Risk and Security Architecture (ERSA) — as part of the EA — is a managerial instrument to take control of information security. As a result, information security measures are better aligned to address actual business threats and information security budgets are more effectively deployed.

Learning points:

  • How an ERSA helps business management to take control of information security
  • How to create an ERSA
  • How to use en ERSA to provide guidelines to business and IT projects
Featured Speaker:
Raymond Slot Raymond Slot
Enterprise Architect
BiZZdesign

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Wednesday
17 June
13:45-14:35

Innovations in EA

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Ecosystem Architecture : the New EA?
Patrick Hoverstadt, Director, Fractal
Lucy Loh, Director, Fractal

Today, almost all organisations need to work in an integrated way with other organisations to deliver even their most basic products and services.  Enterprises need to integrate and manage assets and capabilities that they don’t own but need to access rapidly, flexibly and cost effectively. This is a real challenge for architects and one that is increasingly common.  Our ability to manage this ‘organisation of organisations’ or ecosystem depends on how well we understand it, which depends on how useful our models are.  Many of the existing Enterprise Architecture modelling approaches are applicable to ecosystems, but we also need a modelling approach which can handle multi-organisation systems, informing strategic options and requirements for capability development: the Viable System Model.   This can be used to design ecosystem architecture and management structures, maximising value while containing costs.  Applications for EA include:
  • Positioning EA as the key modeller of the strategic ecosystem for the enterprise
  • Systemic tools for understanding ecosystems, their key interdependencies, value-creating potential and risks
  • Influencing the strategic direction for the organisation by making the levers for running and changing the ecosystem explicit and easy to apply
Featured Speakers::
Patrick Hoverstadt Patrick Hoverstadt
Director
Fractal

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  Lucy Loh Lucy Loh
Director
Fractal

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 14:40-15:30 CONCURRENT SESSIONS

Wednesday
17 June
14:40-15:30

The
Process-Centric
Business

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Dealing With the Inevitability of Politics in BPM
Prof Ashley Braganza, Professor of Organisational Transformation, Brunel Business School

There are no shortages of methods, tools and techniques for process management.  Each one has its merits, terminology and underpinning assumptions that will lead to successful implementation.  All are premised on senior managers’ commitment to implement agreed project plans that will yield benefits. Yet, cross functional process management projects get mired because of a topic that everyone recognises and is rarely spoken about openly:  politics.  To speak about it publicly in many organisations is taboo.  To engage in politics is to be considered dangerous.

This session takes politics out of the shadows and shines a light on it.  It will address how you can use your political skills to your advantage to achieve the outcomes necessary for your organisation’s success. It will provide you with some early warning signals that will enable you to protect your interests. It will (hopefully) remove from your process management lexicon the phrase ‘I don’t do politics’.

  • Politics is good, right?
  • Winners and losers
  • Working your connections
Featured Speaker:
Prof Ashley Braganza Professor Ashley Braganza
Professor of Organisational Transformation
Brunel Business School

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Wednesday
17 June
14:40-15:30

Process-Centric
Design

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SMART - From Strategy to Operations through Process Orientation
Tom Einar Nyberg, Team Lead, Capgemini Norway
Camilla Stakston, Senior Advisor - Safety Performance, Avinor

Avinor operates 46 airports spread across the whole of Norway. This presentation will detail the practical implementation of the SMART Program at AVINOR.

The SMART program was a major three year business transformation within the entire enterprise. The four projects covered in SMART were:

  • Strategic Performance Management
  • Enterprise Risk Management
  • Process Oriented Management System
  • Incident Management

The presentation will go through the entire SMART program, but with a special drill down into the process orientation of the organisation. This included process work across the entire value chain, reducing and simplifying governing documentation, clear accountability and responsibility for operational personnel, compliance management and the implementation of a process governance model working for continuous improvement, learning and standardisation.

Featured Speakers:
Tom Einar Nyberg Tom Einar Nyberg
Team Lead
Capgemini Norway

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  Camilla Stakston Camilla Stakston
Senior Advisor - Safety Performance
Avinor

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Wednesday
17 June
14:40-15:30

Business
Architecture

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Architecture Thinking: Not the Final Frontier...
Sandeep Thandi, Business Architect, British Gas
Ewan Ashley, Business Architect, British Gas
Is change in your organisation driven tactically? How can you use Business Architecture to confirm the change initiatives you are investing in are aligned to the strategy of your organisation? 

In this session Ewan and Sandeep will take you through their practical experience of applying “Architecture Thinking” to deliver a holistic and strategic roadmap of change that really excited senior managers.  We apply these principles to align the business and IT which demonstrate true business and IT synergy.

Based on our experiences, this presentation provides you with:

  • Advice for using the Business Motivation Model and Objectives, Goals, Strategies and Plans (OGSP) to form an actionable plan for delivering business strategy
  • A practical application of using Business Capabilities to describe the organisational target state
  • The application of “Architecture Thinking” to avoid the dangerous jump from strategy to project investment
Featured Speakers:
Sandeep Thandi Sandeep Thandi
Business Architect
British Gas

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  Ewan Ashley Ewan Ashley
Business Architect,
British Gas

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Wednesday
17 June
14:40-15:30

Innovations in EA

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Three Takeaways That Can Turn You from a Good Enterprise Architect to a Great One
Marc de Oliveira, Enterprise Architect, Danish National Police

Hear what Marc has found to be the three single most important EA capabilities in his 25 years as a Business Analyst and an Enterprise Architect:
  • Making information models/logical data models that are not seen as technical and irrelevant by employees and managers. By naming relationships intelligently, simplifying your syntax, organizing the symbols in meaningful ways, structuring your presentations of the models, using colours to emphasize context etc.
  • Understanding where an organization's weak points are by applying cybernetics theory to your analysis. Look for the five essential sub-systems and how they communicate, this will tell you what changes the organization needs to implement.
  • Follow the communication lines to verify that optimal filters and amplifiers are in place. Filters condense information as it moves up in the organization while Amplifiers expand it as it moves down.
Featured Speaker::
Marc de Oliveira Marc de Oliveira
Enterprise Architect
Danish National Police

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Wednesday
17 June
14:40-15:30

Innovations in EA

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Enterprise Architecture for Mergers and Acquisitions
Andrew Swindell, Enterprise Architect, BHP Billiton
In this presentation Andrew will show how Architecture can be applied to support one of our key supporters, the CEO and outline how Architecture was used as a critical input to supporting delivery of an M&A business strategy.

The CEO has a myriad of complexities, stakeholders and business drivers to address (reduce costs, increase revenue, become more efficient, get bigger) and Architecture can simplify these inputs and provide a bridge between the CEO aspirations and the business ability to deliver on these aspirations.

In this presentation, Andrew will outline how the use of Architecture tools and templates can be applied to Merger and Acquisition strategies and play a central role in realizing the benefits, outcomes and growth path for your company.

Key Learnings:

  • Value of Architecture to the CEO
  • Architecture Tools and Templates available
  • Deployment insights and guidance
Featured Speaker::
Andrew Swindell Andrew Swindell
Enterprise Architect
BHP Billiton

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 16:00-16:50 CONCURRENT SESSIONS

Wednesday
17 June
16:00-16:50

The
Process-Centric
Business

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Maximising Benefits Using Workflows - Practical Approach
Keith Lester, Audit Manager, Canal & River Trust

Does your organisation have processes that are inefficient, time consuming and onerous for both managers and employees?   Is decision making undermined by poor quality data and management information?   If the answer is yes, you will benefit from seeing how the Canal & River Trust has addressed these issues with a cost effective platform built on Microsoft SharePoint and Nintex workflows.  The journey from changing culture and governance to deploying practical user friendly solutions realising a high ROI will be discussed, and delegates will learn:
  • How to create an adaptive culture with good governance
  • How to identify improvement opportunities and build a business case
  • How to effectively apply workflows and automation within a human resources function
  • Practical ways to further refine processes and workflows to maximise benefits
Featured Speaker::
Keith Lester Keith Lester
Audit Manager
Canal & River Trust

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Wednesday
17 June
16:00-16:50

Process-Centric
Design

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BPM: Is There Such a Thing as Good Enough?
Deepa Tambe, Senior Project Manager, Business Improvement Portfolio, Lloyd’s Register

The challenge of managing constant organisational changes, time to market and good customer service are the key drivers for the organisations to embark on the BPM journey. It is often considered a technology implementation. BPM is not just a tool. It is about the way of working. It is about the culture and the approach to do things smartly.

The presentation will be focussed on the soft skills needed by the organisation to implement BPM and the discussion around the culture of the organisation.

  • One size does not fit all. Different approach is required for different organisations to implement BPM. What are the key ingredients for embedding the BPM culture?
  • BPM is only a milestone in the journey of Process Excellence. What are the BPM capabilities you need to consider and how far can you expand the scope of BPM?
  • Placing measurable and achievable goalposts of BPM. How do you know BPM had added value to your organisation?  How to measure the success of BPM
Featured Speaker:
Deepa Tambe Deepa Tambe
Senior Project Manager, Business Improvement Portfolio
Lloyd’s Register

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Wednesday
17 June
16:00-16:50

Business
Architecture

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Heathrow Airport Efficiency and Collaborative Decision Making – a Real Time Airport Operations Vision
Brent Reed, IT Lead Designer - Airport Resilience/Airport Op, Heathrow Airport
Soumen Chatterjee, Principal Architect, Associate Director, Cognizant

The world’s busiest airport, Heathrow has several business objectives of maintaining existing punctuality and resilience whilst meeting a steadily growing passenger demand. Punctuality is important to our customers, and maintaining current punctuality levels and coping with increasing demand, remaining competitive on cost presents a major challenge in an airport like Heathrow.

Planning the arrival and departure of over 1,500 aircraft in an 18 hour period with only two runways, presents a major challenge to Heathrow.  Integrating the movements with the world's busiest airspace leaves no room for error.

BPM plays a major part in helping the planning and execution of the airport operations when integrated to airlines' data and air traffic control systems.

At Heathrow, BPM tools help plan, execute and foresee challenges to aircraft movement management and provide significant support to the Airport Operations Centre, allowing airport staff to manage the airport at 98% runway capacity, resulting in the most efficiently run airport in the world.

This session will take you through capability augmented enterprise architecture within the Heathrow airport business to achieve efficiencies in Airport Operations by provisioning the right information at the right time, allowing effective decisions to be made.

Featured Speakers:
Brent Reed Brent Reed
IT Lead Designer - Airport Resilience/Airport Op
Heathrow Airport

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  Soumen Chatterjee Soumen Chatterjee
Principal Architect, Associate Director
Cognizant

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Wednesday
17 June
16:00-16:50

Hands on EA

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Psychological Dimensions of Enterprise Architecture
Sorin Cristescu, Enterprise Architect, European Commission     
Jean Gigot, Enterprise Architect Team Leader, European Commission     
The European Commission (EC) employs around 35,000 people and functions as a dynamic system of about 40 functional organizations called Directorates General (DGs). With strategic objectives derived from political priorities and expressed as multiple layers of meaning, with myriads of processes and a wealth of legacy systems on a long path toward integration and rationalization, managing the overall complexity has always been imperative, yet elusive. The organizational apparatus of the Commission requires a high variety, which complicates the task of introducing a control-enabling, internal firmness structure such as Enterprise Architecture. Over the years, a series of initiatives have included a Zachman-inspired architectural framework (the CEAF), as well as the successive creation, in several DGs, of local EA practices.

Here we look back over 10 years of EA in the Commission and use insights gained from psychology, systems theory, behavioural economics and the science of organizations to derive valuable lessons for the next decade. The audience will learn about:

  • Sound financial management and how it favours the emergence of "budget-driven architectures"
  • Where frameworks, tools and models fall short
  • How "supervenience", Tim Harford's "The Logic of Life" and the United States Federal Government could help with EA-related decisions in the EC
Featured Speakers:
Sorin Cristescu Sorin Cristescu
Enterprise Architect
European Commission    

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  Jean Gigot Jean Gigot
Enterprise Architect Team Leader
European Commission 

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Wednesday
17 June
16:00-16:50

Innovations in EA

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What is the Breaking Point for Standardization?
Mustafa Dulgerler, Senior Enterprise Architect, National Bank of Abu Dhabi

EA helps organizations to standardize their processes, policies, IT systems and so on. Considering Taylorist, Fordist standardization approaches; the extensive standardization results in inefficient use of resources. This session will discuss how EA can deal with those challenges, and define the borders of standardization requirements. This session will answer the following questions:
  • How to identify/realize the requirements for enterprise-wide standardization?
  • How companies should evaluate what needs to be standardized?
  • How the boundaries of standardization should be defined, how not to fall into the mistake of over standardizing the processes, solutions and not able to replace/change when the transformation is required?
  • How much standardization is required? What is the break point? How to measure it?
  • What are the drawbacks of over-standardization and how to avoid it?
Featured Speaker:
Mustafa Dulgerler Mustafa Dulgerler
Senior Enterprise Architect
National Bank of Abu Dhabi

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 16:55-17:15

Wednesday
17 June
16:55-17:15

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Conference Close
Chris Potts, Corporate Strategist, Dominic Barrow
Roger Burlton, Co-Founder, BPTrends Associates
Chris and Roger will reflect on the conference themes and sessions, highlighting the topics that have generated particular interest over the course of the Conference. They will then consider any implications for EA and BPM Professionals and will set the scene for the 2016 conferences and will ask for delegates input.

Featured Speakers:

Chris Potts Chris Potts
Corporate Strategist
Dominic Barrow

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  Roger Burlton Roger Burlton
Co-Founder
BPTrends Associates

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