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Wednesday
29 October
9:00 – 10:00
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Information
Quality Keynote:
REVERSING
THE HIGH CO$T$ OF LOW QUALITY INFORMATION
Organizations
that ignore information quality problems today do so at their own risk.
The high costs of information "scrap and rework" that in the past
was considered a "normal cost of doing business," devastate the
organization’s balance sheet and can cause business or mission failure
in the realized Information Age.
The same condition
was true of manufacturing in the Industrial Age when companies were squandering
20-40% of their revenue in costs of manufacturing scrap and rework. That
is, until Deming, Juran, Ishikawa, Imai and Crosby proved to the world
that by designing quality in, you can eliminate the high costs of low
quality products. Just as quality principles transformed manufacturing
processes to recover and eliminate the costs of scrap and rework, so also
does Information Quality Improvement principles and processes help you
recover and eliminate the costs of processes failure and information scrap
and rework caused by low-quality information.
In this presentation,
Mr. English describes how to measure the costs of nonquality information,
both direct costs and opportunity costs. He describes how process improvement,
information presentation design improvement and error proofing can transform
business process effectiveness and business success. Mr. English describes
how leading-edge organizations are gaining competitive advantage and increasing
business effectiveness through information quality management.
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The high—and hidden—costs of low quality information
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The real metrics of information quality: $$$, £££,
€€€,
¥¥¥
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How to measure the real costs of nonquality information
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How to prevent customers from leaving and losing their customer lifetime
value
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Measure the ROI of process improvement and quality information
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How to create and sustain the High IQ™ Organization
High IQ™
is a trademark of INFORMATION IMPACT International, Inc.
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