Thursday 13 June, Conference Day 2 & Exhibits

08:00-09:00   REGISTRATION
09:00-10:00 PLENARY
KEYNOTE
Business Architecture: At the Cross-Roads
Jim Chapman, Director, Business Architecture for Investment Bank, Credit Suisse
10:05-10:55

Hands on EA Building EA Roadmaps Increases Speed of Decisions and Improves Project Governance at DWP
Andrew Tucker, Head of IT Strategy and Architecture, DWP
Martin Owen, CEO, Corso
Innovations in EA Why We Can't Agree on What Enterprise Architecture Means, and Why That’s OK, At Least for Now
Leonard Fehskens, VP, Skills and Capabilities, The Open Group
Business
Architecture
A Process Centric Approach to Business Capability
Roger Burlton, Co-Founder, BPTrends Associates
BPM for an
Agile Enterprise
Using Process Analytics and Process Mining for Strategic Decision Making
Dr. Ricardo Seguel, Excellentia BPM        
BP Analysis,
Design and Change
The Plug and Play of Business Processes
Jane Chang, Enterprise Architect, British Gas
10:55-11:25   Networking Break & Exhibits
11:25-12:15 Hands on EA IT Strategy Development at Bath & North East Somerset Council
Angela Parratt, Head of Transformation, Joint CIO, Bath & North East Somerset Council
Richard Shreeve, Principal Business Consultant, IPL
Innovations in EA Turning IT Project Challenges into an Enterprise Business Architecture Opportunity to Provide Business Value
Louise Harris, Principal Consultant, SToS Consulting Inc
Business
Architecture
Model, Predict, and Manage Enterprise Performance!
Dr. Alaa Serry, Managing Director, P++ Performance Plus Plus Inc. 
BPM for an
Agile Enterprise
Starting and Growing a BPM CoE
Gilles Morin, VP BPM CoE, Alithis
BP Analysis,
Design and Change
Using BPM to Minimize Risk and Cost While Maximizing Value at BaneDanmark
Henning R. Jensen, Enterprise Architect, Rambøll
12:15-13:45   Lunch & Exhibits
13:00-13:40 Perspective
Session

Context Aware Apps: The impact of Mobile First on BPM
Pundarik Ranchhod, Head of Process & Mobile (Europe), Ascendant, An Avnet Company
Paul Collins, CTO, Ascendant, An Avnet Company
13:45-14:35

Hands on EA Thinkers, Doers, and Breadwinners
Philip Hellyer, Enterprise Architecture Group Lead, Carphone Warehouse
Innovations in EA Strategic Decision Making by the CIO using Enterprise Architecture Visualization; 13 Basic Architecture Visualization Principles
Mark Paauwe, Chief Product Officer/Visual Enterprise Architect, The Dragon1 Company
Business
Architecture
How do I Start a Business Architecture Practice in my Company?
Jeff Scott, VP Business & Technology Strategy, Accelare   
BPM for an
Agile Enterprise
Creating Smart Business Processes with Operational BI
Mike Ferguson, Managing Director, Intelligent Business Strategies 
BP Analysis,
Design and Change
Transforming Critical Business Processes
Kramer Reeves, Director of Marketing, Business Process Software, IBM
14:40-15:30

Hands on EA Designing and Modelling the Future of Your Business
Michael Clark, Vice President, JPMorgan
Milan Guenther, Partner, eda.c enterprise design associates. Consultancy
Innovations in EA Implement EA from Scratch by Applying an Agile Approach
Kai Schlüter, Director of Enterprise Architecture, Danfoss
Business
Architecture
EA Success Story – Business Architecture making a difference at Lloyds Banking Group
Mark Andrews, Principal Consultant, Altus
BPM for an
Agile Enterprise
BPM Thought Leader Panel: The Changing Face of BPM
Moderator: Steve Erlank, CEO, Faculty Training Institute, South Africa
Panellists:
Mark McGregor, Product Marketing Director, OpenText
Paul Harmon, Executive Editor, BPTrends
Sandy Kemsley, Independent Analyst, Kemsley Design
Neil Ward-Dutton, Co-founder and Research Director, MWD Advisors
BP Analysis,
Design and Change
Flawed Thinking in Processland  - When “Doing the Right Thing” Isn’t
Alec Sharp, Clariteq
15:30-16:00   Networking Break & Exhibits
16:00-16:50 Hands on EA Traditional SOA IT & Robotic Automation, Complementary Technologies in the Service Industry?
Wayne Butterfield, Head of UK Back Office, Telefonica, 02
Innovations in EA Creating A Strategic And Technical Process Architecture To Drive Better Performance In The Organisation
Sari Vehtari, Chief Architect, Business Processes, Fortum Oyj
Business
Architecture
The Critical Role of Business Architecture in Value Creation at a Major Bank
Kristiaan Proost, Business Architect, AE
BPM for an
Agile Enterprise
Maintaining Process Stability While Driving Innovation in a Volatile Business Environment
Peter Franz, Managing Director, Archeus Management Services
BP Analysis,
Design and Change
The Second Wave of Lean
Peter Matthijssen, Senior Consultant & Service Line Manager, BiZZDesign
16:50-17:15   Conference Close
Chris Potts, Dominic Barrrow
Roger Burlton, BPTrends Associates
 

Thursday
13 June
09:00-10:00

PLENARY KEYNOTE: Business Architecture: At the Cross-Roads
Jim Chapman, Director, Business Architecture for Investment Bank, Credit Suisse

Jim Chapman will explore the theme of Business Architecture, standing at the cross-roads between Enterprise Architecture and Business Process Management.  No matter where you draw the lines between these various disciplines (and that can be a controversial question), there are practical things you can do to ensure they deliver value to your enterprise.  Jim will discuss some themes emerging from his experience of applying business architecture ideas at Credit Suisse, including:
  • Principles: Why it helps to ground your architecture in a small number of fundamental principles, and how to tell a good principle from a bad one.
  • Why Principles Are Not Enough: What organisational constructs and behaviours you should layer on top of your fundamental  principles, so they are actually effective.
  • What to Govern: How to establish cohesive stakeholder groupings, empowered to make real decisions and focused on areas where they can have a real impact – which typically means operating at the cross-roads between the ‘process’ view and the ‘data’ view of the enterprise.
  • Building the Right Team: The profile of a typical business architecture team and the people in it – and the considerations around managing a high-performing business architecture function.
  • Making the Case: What executive stakeholders might expect business architecture to deliver to them, and how to avoid disappointing them.

At Credit Suisse, business architecture also stands at the cross-roads between various visions of the future ‘New Normal’ for banking enterprises.  The responses of governments and markets to the banking crisis of 2007 are still working their way through, and these will have pervasive consequences, cutting across the traditional lines of accountability and ownership within the banks.  We will review some examples of these challenges, and see how a well-conceived business architecture approach is helping Credit Suisse to address them.

Finally, aside of his day job in investment banking technology, Jim is involved in software development for Windows mobile platforms.  He will share some read-across insights, showing how our architectural principles are equally

Featured Speaker::
Jim Chapman Jim Chapman
Director, Business Architecture for Investment Bank
Credit Suisse

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 10:05 - 10:55 CONCURRENT SESSIONS

Thursday
13 June
10:05-10:55

Hands on EA

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Building EA Roadmaps Increases Speed of Decisions and Improves Project Governance at DWP
Andrew Tucker, Head of IT Strategy and Architecture, DWP
Martin Owen, CEO, Corso

The architecture and strategic planning team at DWP needed to understand more about the structure of the business and how they could improve control over IT governance and planning. The solution was to build reference models (business-on-a-page views) covering the business, application and technology domains, representing the logical capabilities of each domain and then start cataloging the physical assets that deliver them. From here standard patterns were built to form an architecture of reusable constructions. Also questions could be asked of the portfolio of applications and technologies and answered within the context of the wider business.  

Next the DWP described the core IT capabilities as high-level "machines" and "engines"against which roadmaps were built to understand projects, milestones and issues for core IT capabilities that support them. Finally, publishing the entire knowledge base on the web allowed for greater stakeholder involvement and visibility.

  • Logical mapping of the organisation's business applications provides a holistic view, yet also the ability to drill down into detailed asset catalogs
  • Standards and patterns for core IT capabilities enables DWP to increase standardisation and the reduce cost and risk
  • Publishing on the web allows for improved decision making and planning among various stakeholders
Featured Speakers:
Andrew Tucker Andrew Tucker
Head of IT Strategy and Architecture
DWP

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  Martin Owen Martin Owen
CEO
Corso

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Thursday
13 June
10:05-10:55

Innovations in EA

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Why We Can't Agree on What Enterprise Architecture Means, and Why That’s OK, At Least for Now
Leonard Fehskens, VP, Skills and Capabilities, The Open Group

Observing the activity on numerous enterprise architecture discussion forums, one might reasonably conclude that the conventional wisdom on enterprise architecture is “a mile wide and an inch deep”.  Why are there so many different opinions about what enterprise architecture is “really” about?  Is this diversity a feature or a liability for this emerging profession?  This talk summarizes an informal survey of what appear to be the many unspoken assumptions (23 identified) underlying this diversity of opinion, and the approaches (6 identified) to thinking about enterprise architecture that both shape and are shaped by these assumptions.  Attendees of this session will learn:
  • What these assumptions and approaches are
  • How they suggest that too many of us have too narrow a concept of enterprise architecture
  • What we can do about this
Featured Speaker::
Leonard Fehskens Leonard Fehskens
VP, Skills and Capabilities
The Open Group

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Thursday
13 June
10:05-10:55

Business
Architecture

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A Process Centric Approach to Business Capability
Roger Burlton, Co-Founder, BPTrends Associates

There has been a lot of buzz lately about where business processes fit when it comes to the capability of organizations to perform as they would like. Some say that business processes are needed to support already defined capabilities at a detailed level and some say that capabilities of various types are needed to enable to business processes to execute. Others would even say that your business processes and your capabilities are the same. Do these varying points of view represent real differences in practice or are they just ways of looking at the same thing? This session will introduce some common sense into the debate by taking a business performance (the ends) and business process (the ways of reaching the ends) point of view. It will deal with making sure we figure out the the right ways of working are established prior to building expensive and risky solutions to the wrong problems.
  • Business Outcomes as a basis
  • Business Process Outcomes for traceability
  • What you have to be capable of
  • The Business Process Hexagon for capability alignment
  • Prioritizing Process Centric and multi-domain capabilities
Featured Speaker::
Roger Burlton Roger Burlton
Co-Founder
BPTrends Associates

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Thursday
13 June
10:05-10:55

BPM for an
Agile Enterprise

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Using Process Analytics and Process Mining for Strategic Decision Making
Dr. Ricardo Seguel, Excellentia BPM

Companies are requiring information to adjust decision making to market and policy changes. Companies can discover information from different data sources to relate business processes, goals and KPIs to financial variables to make appropriate decisions.  Attendees will learn that:
  • Using Process Analytics and Process Mining, we can take different data sources in a Company to pay attention on critical business processes related to financial variables, business goals and KPIs.
  • We discover the real behaviour of the critical processes and their resources, finding bottlenecks, exception flows, fraud, rework, resources overused, performance metrics and so on.
  • We determine concrete improvement initiatives with the discovered metrics and analyzed performance issues.
  • Our results help the Company to make strategic decisions to focus its investment and efforts on real issues instead of idelized problems.
  • We show success business cases from our experience with multinational companies as Banks, Retail, Energy, Logistics and others.
Featured Speaker::
Dr. Ricardo Seguel Dr. Ricardo Seguel
Excellentia BPM

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Thursday
13 June
10:05-10:55

BP Analysis,
Design and Change

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The Plug and Play of Business Processes
Jane Chang, Enterprise Architect, British Gas

This presentation examines the separation of business processes that act as differentiators from commodity business processes in a world where off-the-shelf package and application as a service on the cloud prevails.

Through a couple of case studies, it opens the questions of:

  • The boundary of a BPM tool as a CRM system
  • The principles to apply if one is to decouple commodity processes making them agile and flexible.

The presentation will address the architectural consideration of:

  • The implication of business process orchestration residing in CRM
  • The impact on data management
  • The design principles of decoupling commodity business processes and its benefit
Featured Speaker::
Jane Chang Jane Chang
Enterprise Architect
British Gas

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 11:25-12:15 CONCURRENT SESSIONS

Thursday
13 June
11:25-12:15

Hands on EA

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IT Strategy Development at Bath & North East Somerset Council
Angela Parratt, Head of Transformation, Joint CIO, Bath & North East Somerset Council
Richard Shreeve, Principal Business Consultant, IPL

Councils are complex organisations, providing a huge range of diverse services.  Complex and inefficient webs of technology have built up over time to support these services, which limits agility and hampers innovation. To free itself of this complexity, BANES Council used an Enterprise Architecture led approach to develop the Council’s new 5 year IT strategy, which sets out how it will cut 20% (£1.6m) off its annual IT spend.  The strategy aims to drive out complexity from the IT estate whilst ensuring that the IT architecture evolves and changes in a way which fully supports and aligns with the changing structure and business operating model of the future council. This case study will:
  • Address the challenges of modelling complexity in diverse organisations
  • Outline the EA led approach to drive out cost and complexity, whilst maintaining the quality of service delivery
  • Discuss techniques for managing risk through phased transitions
Featured Speakers::
Angela Parratt Angela Parratt
Head of Transformation, Joint CIO
Bath & North East Somerset Council

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  Richard Shreeve Richard Shreeve
Principal Business Consultant
IPL

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Thursday
13 June
11:25-12:15

Innovations in EA

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Turning IT Project Challenges into an Enterprise Business Architecture Opportunity to Provide Business Value
Louise Harris, Principal Consultant, SToS Consulting Inc

This is a true story of an IM/IT system requirements project doomed to failure if traditional methods were followed and how an Enterprise Business Architecture approach was used that not only rescued the project but also provided tools which helped management in their business transformation efforts. The setting is a new public sector organization formed with a mandate to standardize and transform service delivery. A new case management system has been promised as one of the critical enablers, but definition of the “new way of delivering service” has only just begun.

Through this story you will learn:

  • How to articulate IM/IT project goals in terms of business value
  • How to use Strategic Capability Wheels to focus scope, identify critical gaps and create a unified structure for process and information architectures
  • How to create enterprise business architecture artifacts that are intuitive tools for all staff to use.
Featured Speaker::
Louise Harris Louise Harris
Principal Consultant
SToS Consulting Inc

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Thursday
13 June
11:25-12:15

Business
Architecture

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Model, Predict, and Manage Enterprise Performance!
Dr. Alaa Serry, Managing Director, P++ Performance Plus Plus Inc.   

In this presentation, Dr. Serry will share with you his experience, insights, and thoughts about how you can engineer performance into your enterprise architecture efficiently and effectively. In this session you will learn:
  • The four performance myths
  • A simple and proven methodology to build and use performance models throughout the lifecycle of your project
  • lessons learned over thirty years of applying performance fundamentals to solve real-life performance risks and challenges
Featured Speaker:
Dr. Alaa Serry Dr. Alaa Serry
Managing Director
P++ Performance Plus Plus Inc.  

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Thursday
13 June
11:25-12:15

BPM for an
Agile Enterprise

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Starting and Growing a BPM CoE
Gilles Morin, VP BPM CoE, Alithis

This session will provide a reality check based on a survey done in fall 2012, to which almost 100 companies responded. In it we will brush a portrait of BPM CoE implementation initiatives. The results allow us to connect BPM maturity level with model, services offering and main issues faced by BPM CoE leaders. These learnings combined with 4 BPM CoE implementation initiatives will set the stage for a rich ‘practitioner’ discussion. We will offer a generic framework that will help you design a CoE that fits your organization’s BPM maturity and culture. We intend to provide some tools that should help you align models to drivers, align service offering and capabilities to the BPM CoE stakeholders’ needs and expectations, and to your organization’s priorities and desired outcomes. Clearly creating a BPM CoE is a major strategic play, or can be simply a waste of energy and resources when organizations improvise their way in. Sorry, no magic recipe will work and there is no easy way in. Our objective is to provide you with a thinking and action framework you can adapt to your organization.
  • Here are some of the questions we will cover…
  • We are thinking about a CoE, where do we start?
  • Is there a good or bad time to build a BPM CoE?
  • Is there only one road and one model?
  • How then do you leverage existing organizational capabilities?
  • Which levers do you need to action first to maximize results? 
Featured Speaker:
Gilles Morin

Gilles Morin
VP BPM CoE
Alithis

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Thursday
13 June
11:25-12:15

BP Analysis,
Design and Change

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Using BPM to Minimize Risk and Cost While Maximizing Value at BaneDanmark
Henning R. Jensen, M.SC. EE, Enterprise Architect, Rambøll

The BaneDanmark Signalling Programme is a Euro 3.2 billion replacement Programme of renewing all Danish railway signalling between 2009 and 2021. It is unique in its approach of focusing on economies of scale and creating a competitive market situation to ensure the best possible price and quality. The Programme chose a process approach that would be able to adapt to changes and lessons learnt during its 12 year long lifespan. Establishing processes according to goals and chosen strategy was challenging with a 2-supplier strategy. However the established processes for both the tendering phase and the design phase were successful due to adequate monitoring and optimization.  The Programme outcome will have a profound change on the base organization – the everyday work life of all employees will change. To obtain buy-in from both the base organization and the two suppliers to deliver the underlying IT technology a Process Lab was envisioned and established for redefining the core business rules of Banedanmark
  • Hear how processes were created according to the goals and chosen strategy
  • Learn how the process approach is used to adapt to changes and lessons learnt during the 12 year long lifespan of the Programme
  • Learn how establishing a Process Lab was key in redefining the core business rules
Featured Speaker:
Henning R. Jensen

Henning R. Jensen
M.SC. EE, Enterprise Architect,
Rambøll

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 13:00-13:40 Perspective Sessions

Thursday
13 June
13:00-13:40

Perspective
Session

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IBM Perspective Session: Context Aware Apps: The impact of Mobile First on BPM
Pundarik Ranchhod, Head of Process & Mobile (Europe), Ascendant, An Avnet Company
Paul Collins, CTO, Ascendant, An Avnet Company

Mobile devices are being adopted at a rapid rate. We are now moving beyond first generation mobile Apps that have fronted current systems of record.
Many organisations are designing applications with mobile in mind first.

The rise of mobile first as a design approach forces a relentless focus on the customer experience like never before.

Geoffrey Moore, author of the best seller Crossing the Chasm, talks about how we are at the end stage of “systems of record”. With large investments made by businesses in transactional systems there is little appetite to change these systems. Businesses are looking to extract greater value from these systems.

The growth in consumer adoption of Internet services from Twitter, Facebook to Amazon and Google has seen greater innovation in consumer-focused technology than enterprise IT. The rise in the power of mobile has only fueled this growth.

This consumer experience has entered the corporate world. The private experience of sharing and collaborating using Facebook, LinkedIn and Twitter together with using cloud services e.g. Dropbox, all from easy to use mobile Apps is driving the demand to get the same experience from their enterprise systems of record.

The next generation of applications for business will be primarily mobile and increasingly context aware, in order to improve the overall user experience, be it internal or external.

This session focuses on:

  • Mobile first approach
  • Systems of engagement
  • Impact of Mobile on current BPM practices and technology
  • Context aware Apps and BPM
  • Key practices for mobile BPM
Featured Speakers:
Pundarik Ranchhod Pundarik Ranchhod
Head of Process & Mobile (Europe)
Ascendant, An Avnet Company

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  Paul Collins Paul Collins
CTO
Ascendant, An Avnet Company

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 13:45-14:35 CONCURRENT SESSIONS

Thursday
13 June
13:45-14:35

Hands on EA

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Thinkers, Doers, and Breadwinners
Philip Hellyer, Enterprise Architecture Group Lead, Carphone Warehouse

How does our role as Enterprise Architects change as we seek to influence the world beyond technology?  Philip Hellyer explores the advantages and limitations of the traditional EA background as we reach toward the boardroom.  How can we best address the priorities of our business as a whole? How can we construct coherent and sustainable views across the breadth of our enterprise while maximising the value of our investments in change?  In a presentation where asking the questions is as valuable as exploring some of the answers that we've tried to implement at Carphone Warehouse, you'll learn about:
  • EA in terms of people problems and politics
  • Blind spots and benefits of our techie heritage
  • Structuring architecture teams for maximum influence
  • Key consultancy behaviours that we'd do well to emulate
  • An oblique perspective on the three ways that we add value
Featured Speaker:
Philip Hellyer Philip Hellyer
Enterprise Architecture Group Lead
Carphone Warehouse

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Thursday
13 June
13:45-14:35

Innovations in EA

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Strategic Decision Making by the CIO using Enterprise Architecture Visualization; 13 Basic Architecture Visualization Principles
Mark Paauwe, Chief Product Officer/Visual Enterprise Architect, The Dragon1 Company
Mark will present a best practice in creating architecture visualizations that will be used by CIO’s to support their strategic decision making. Although these architecture visualizations are informal (they lack of notation), there are some rules (do’s and don’ts) in creating effective ones for CIO’s to convince them.  The best practice is a result from years of experience practicing enterprise architecture at large governmental institutions, insurance and banking companies, health-organizations, energy companies and telco’s. In all these various environments it seems that the same 13 basic architecture visualization principles do apply.  Delegates will receive a hands on approach on how to create effective A0-sized Roadmaps, Blueprints and Artist Impressions in the blink of an eye.  One of the principles is to use Concept Design and relate concept-principles to ambitions.  But how can this all be done in a visual way? Mark will reveal this in his presentation.
  • Informal Architecture Visualization is necessary for strategic decision making
  • Integral Business Concept Design & IT Concept Design
  • Relating enterprise ambitions, strategic starting points, business objectives and goals with concepts and principles
  • Architecture A0-sized Poster visualization
  • Working with concept-principles as the way concepts works producing results
Featured Speaker::
Mark Paauwe Mark Paauwe
Chief Product Officer/Visual Enterprise Architect
The Dragon1 Company

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Thursday
13 June
13:45-14:35

Business
Architecture

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How do I Start a Business Architecture Practice in my Company?
Jeff Scott, VP Business & Technology Strategy, Accelare 

Interest in business architecture is accelerating but it is still a hard sell to CIOs and business leaders. What does it take to build a successful business architecture practice in your company? Where do you begin and how to you gain momentum with business and IT? How do you create a compelling value proposition that resonates with business leaders? How do you find and develop business architects? This session will provide practical advice on starting and growing a successful business architecture practice. 

Key Takeaways:

  • How to develop a framework for the business architecture practice
  • How to pick and execute a successful first engagement
  • How to "sell" business architecture in the organization
Featured Speaker:
Jeff Scott Jeff Scott
VP Business & Technology Strategy
Accelare 

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Thursday
13 June
13:45-14:35

BPM for an
Agile Enterprise

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Creating Smart Business Processes with Operational BI
Mike Ferguson, Managing Director, Intelligent Business Strategies 

This session looks at Operational BI and how different types of operational BI can be used to improve effectiveness of decision making in operational business processes. In particular it looks at on-demand operational BI and event driven operational BI for business optimization.  The business benefits of operational BI are discussed and key mistakes to avoid are also covered. 
  • What is Operational BI?
  • Types of operational BI and business use
  • On-demand Vs Event-driven analysis
  • Data integration in an operational BI environment requirements
  • Integrating BI into operational business processes
  • An introduction to complex event processing
  • The role of predictive analytics and in-memory data in operational BI
  • Key mistakes that can be made and their consequences
  • How to avoid these mistakes – best practice approaches to data integration, on-demand intelligence, event processing and analytics when implementing operational BI projects
Featured Speakers:
Mike Ferguson Mike Ferguson
Managing Director
Intelligent Business Strategies 

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Thursday
13 June
13:45-14:35

BP Analysis,
Design and Change

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Transforming Critical Business Processes
Kramer Reeves, Director of Marketing, Business Process Software, IBM

Gartner predicts that by 2014, 10 of today’s largest companies may no longer exist.  And it will be because of un-sustainable business processes.  Those business processes that couldn’t be tamed and that affected business operations so adversely they bring down successful, large companies.  Based on the interviews with over 3,000 CIOs conducted by IBM Global CIO Study 99% of CIOs with mandates to transform the business are looking to drive better processes.  At the same time, the IBM CEO study found that the single most important factor that separated outperforming organizations to underperforming ones is their ability to translate insight into action.  Very often, pockets of insight exist in most organizations – but the ability to act on them is conspicuously missing.  This is where robust operational processes fill the gap.  As insight is developed, these processes provide the means to employ them to the benefit of the organization.  When global companies expand to grow, the most significant advantage they possess are robust processes they can customize easily in the new market.  Simply replicating processes that work in one part of the world in other places isn’t good enough.  Customizing them to suit local conditions is essential.   Ultimately, the benefit is in managing complexity and these customizable processes provide a head start by having the building blocks ready to go. And hence there is the pervasive need to improve process effectiveness –  to seek consistent, profitable growth while outperforming peers, transforming critical business processes holds the key. IBM helps customers execute smarter processes, connecting the C-Suite to operations with a broad set of capabilities supporting any work style. Kramer discusses how market and clients are realizing the full value of technology plus expertise for integrated, optimized and interconnected processes and decisions.
Featured Speaker:
Kramer Reeves Kramer Reeves
Director of Marketing, Business Process Software
IBM

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 14:40-15:30 CONCURRENT SESSIONS

Thursday
13 June
14:40-15:30

Hands on EA

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Designing and Modelling the Future of Your Business
Michael Clark, Vice President, JPMorgan
Milan Guenther, Partner, eda.c enterprise design associates. Consultancy
Companies and other organizations are often challenged to reinvent themselves, touching every element of their enterprise - including activities, offerings, experiences and brand identities. A key challenge consists of exploring potential futures, by modeling transformations of this diversity of aspects and illustrating their meaning for the enterprise actors involved. In this talk we are going to advocate for the adoption of design practices in combination with analytic business architecture methods. They allow us to build a 360° view of the business that puts the customer experience at its core. This session will cover:
  • A framework of strategic design dimensions to look at when designing in the enterprise context
  • Design approaches, techniques and tools to be used to reshape an enterprise on the drawing board
  • Models and project examples from strategic design and architecture work in organizations like JPMorgan, the United Nations and SAP
Featured Speakers:
Michael Clark Michael Clark
Vice President
JPMorgan

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  Milan Guenther Milan Guenther
Partner
eda.c enterprise design associates. Consultancy

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Thursday
13 June
14:40-15:30

Innovations in EA

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Implement EA from Scratch by Applying an Agile Approach
Kai Schlüter, Director of Enterprise Architecture, Danfoss
The presentation will cover the journey of implementing Enterprise Architecture from scratch in a high complex environment. Danfoss A/S operates 58 factories in 18 countries and is present in 55 countries and has grown a decent IT complexity with an increasing desire to add more solutions faster and cheaper than ever. The journey will show the pre Enterprise Architecture stage and what decisions have been taken based on the given circumstances to implement and embed Enterprise Architecture by using an agile approach. The step-by-step presentation will include an outlook in the near and far future of the Enterprise Architecture capability in Danfoss.
Featured Speaker::
Kai Schlüter Kai Schlüter
Director of Enterprise Architecture
Danfoss

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Thursday
13 June
14:40-15:30

Business
Architecture

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EA Success Story – Business Architecture making a difference at Lloyds Banking Group
Mark Andrews, Principal Consultant, Altus

For Business Architecture to be truly recognised, it needs to have a strong voice in the change lifecycle of the business. This discipline is still relatively immature and there is very little in the way of Business Architecture education available to up-skill existing staff in these roles. Business Architecture at Lloyd’s Banking Group is a respected discipline with a methodology well embedded in the business change function. With Altus’ help, LBG were able to deliver a development programme for Architects with varying degrees of experience and backgrounds. It’s built upon existing assets, solidifying their approach and enabling their people to make a real difference in the business.
  • Business Architecture is still a growing discipline in most businesses
  • Embedding BA within the change lifecycle will improve acceptance within the business
  • A training and development programme must be in place to enable staff to deliver value from the architecture role
Featured Speaker:
Mark Andrews Mark Andrews
Principal Consultant
Altus

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Thursday
13 June
14:40-15:30

BPM for an
Agile Enterprise

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BPM Thought Leader Panel: The Changing Face of BPM
Moderator: Steve Erlank, CEO, Faculty Training Institute, South Africa
Panellists:
Mark McGregor
, Product Marketing Director, OpenText
Paul Harmon, Executive Editor, BPTrends
Sandy Kemsley, Independent Analyst, Kemsley Design
Neil Ward-Dutton, Co-founder and Research Director, MWD Advisors

Business Process Management is a well-established approach to improving business performance and eliminating waste in work activities. It has also become a way of managing the business across functional boundaries on an ongoing basis in some organizations, becoming a new management system. Furthermore, the adoption of new classes of technology based on Business Processes is happening in many companies and agencies.  It is clear that the practices and tools continue to evolve at a fast rate. So what can we expect in the foreseeable future? Our panel of world experts will discuss the possibilities in a lively and potentially controversial panel discussion in which you can pose questions and be part of the debate.
Moderator:
Steve Erlank Steve Erlank
CEO, Faculty Training Institute
South Africa

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Panellists:
Mark McGregor Mark McGregor
Product Marketing Director
OpenText

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  Paul Harmon Paul Harmon
Executive Editor
BPTrends

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Sandy Kemsley Sandy Kemsley
Independent Analyst
Kemsley Design

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  Neil Ward-Dutton Neil Ward-Dutton
Co-founder and Research Director
MWD Advisors

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Thursday
13 June
14:40-15:30

BP Analysis,
Design and Change

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Flawed Thinking in Processland  - When “Doing the Right Thing” Isn’t
Alec Sharp, Clariteq

Every year, BPM teams set out to energize their organisations around becoming process-oriented. Some succeed, but others become mired in conflict, paralysed by approaches that just aren’t working, or struggling with some other disconnect. This happens globally, in every type of enterprise, and the surprising cause is often following what seems to be sensible, well-intentioned advice – the frameworks to use, the standards to adhere to, or the methodologies to choose from. The underlying problem? – much of the common advice is based based on commercial interests, sweeping generalisations, blind faith, and, most of all, a lack of practical experience.

Save yourself the pain of getting off on the wrong track – attend this session and learn what the common pitfalls are and how to avoid them. Even better, bring your suggestions for “bad advice and flawed thinking in BPM.” This is sure to be an entertaining (and probably controversial!) session – be sure to attend to see who’s pleased, and who’s not!

The five main problem areas we’ll address are:

  • What’s in a name? – “You say capability, I say business process”
  • Do we really need Social BPM, Emergent BPM, Adaptive Case Management, and other schisms?
  • If it’s the “de facto standard,” why isn’t anyone actually using it?
  • The perils of process frameworks and off-the-shelf architectures
  • Named methodologies, certification, and other potential evils
Featured Speaker:
Alec Sharp Alec Sharp
Clariteq

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 16:00-16:50 CONCURRENT SESSIONS

Thursday
13 June
16:00-16:50

Hands on EA

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Traditional SOA IT & Robotic Automation, Complementary Technologies in the Service Industry?
Wayne Butterfield, Head of UK Back Office, Telefonica, 02
When you don’t want to spend a million to save a million, in a long and lengthy Automation project, just what are the alternatives to deliver the benefits you need to deliver, without the timescales and cost of a lengthy IT project. O2 will explain their use of Robotic FTE, the initial difficulties in getting the project off the ground, and then how the O2 IT community has started to embrace this new technology to help deliver on it’s own budget challenges, while bringing them closer to the issues their colleagues in the Service industry face, and how they can tackle them together moving forward.  Delegates will learn:
  • Of the huge cost and timescale differences between traditional IT projects and Robotic Automation project
  • How the IT community in O2 have started to embrace the new Technology including the uses they have found for it
  • Interesting examples of how robotic automation not only saves huge amounts of Opex already being spent, but how its reducing future spend also.
Featured Speaker:
Wayne Butterfield Wayne Butterfield
Head of UK Back Office, Telefonica
02

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Thursday
13 June
16:00-16:50

Innovations in EA

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Creating A Strategic And Technical Process Architecture To Drive Better Performance In The Organisation
Sari Vehtari, Chief Architect, Business Processes, Fortum Oyj

This session will cover how to design and implement process architecture that drives better performance in the organisation.  Key issues covered include:
  • Understanding and communicating what is mandatory and what can be local
  • Sharing best practices and re-usable process models
  • Designing a flexible and agile architecture to respond to changes and the needs of different business units
  • Ways to continuously improve the architecture
Featured Speaker:
Sari Vehtari Sari Vehtari
Chief Architect, Business Processes
Fortum Oyj

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Thursday
13 June
16:00-16:50

Business
Architecture

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The Critical Role of Business Architecture in Value Creation at a Major Bank
Kristiaan Proost, Business Architect, AE

Business architecture is an enabler for Value Creation within your organisation.  Value Creation drives the fundamental rethinking of your current way-of-working, your products and services, even your ICT landscape... As the market forces your organisation to cut costs and to increase customer satisfaction, it becomes more important to make clear strategic choices, to set priorities, and to eliminate waste. On the other hand, this change can also drive your organisation to chaos when not properly addressed!

This session looks into the critical role of business architecture in guiding this value creation (& change) process within your organisation:

  • Getting started with business architecture in your organisation
  • Business architecture as an enabler for change and value creation
  • The added value of business architecture in real project delivery and the definition of an ICT roadmap
Featured Speaker:
Kristiaan Proost Kristiaan Proost
Business Architect
AE

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Thursday
13 June
16:00-16:50

BPM for an
Agile Enterprise

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Maintaining Process Stability While Driving Innovation in a Volatile Business Environment
Peter Franz, Managing Director, Archeus Management Services  

A stable business environment lends itself to efficiency, regulatory compliance, simplicity and clarity to customers.  Is that incongruous with today's volatile business environment with big drivers of change like: changing customer demands, the uncertain economic environment, disruption and more?  We need to be innovative, agile and adaptable to meet these changes.  Through experience across many leading organisations Mr Franz has found a way to pragmatically segment processes to properly understand what is NOT changing and then to put in place a new process management regime that caters for simplicity AND agility. He will present this model referring to recent research and a number of practical case examples.

Learn specific techniques:

    • To identify those processes that are strategic to the business differentiation   
    • To focus process improvements more closely aligned to delivering business outcomes 
    • To improve process standardisation by reducing the reasons for variation
Featured Speaker::
Peter Franz Peter Franz
Managing Director
Archeus Management Services  

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Thursday
13 June
16:00-16:50

BP Analysis,
Design and Change

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The Second Wave of Lean
Peter Matthijssen, Senior Consultant & Service Line Manager, BiZZDesign

Lean management is HOT! However, not all Lean implementations are success stories. More and more we hear people say “We tried Lean, but it doesn’t fit our organization…”. Is there anything wrong with the Lean techniques?  From ‘world class Lean’ organizations we can learn that Lean is not primarily about cost cuts. It should be about customer focus, about improving flow and about getting people involved. Indirectly, working smarter could save money. So organizations focusing on cost cuts took a false start with Lean.   It is time to do better. This interactive presentation is based on a case study and will focus on ‘the second wave of Lean’:
  • What is Lean really about?
  • How to inspire for Lean
  • Lean Leadership
  • Getting started: Process improvement with Lean

It turns out that BPM and BA play a crucial role in successfully applying Lean. So we have work to do!

Featured Speaker:
Peter Matthijssen Peter Matthijssen
Senior Consultant & Service Line Manager
BiZZDesign

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 16:50-17:15

Thursday
13 June
16:50-17:15

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Conference Close
Chris Potts, Dominic Barrrow
Roger Burlton, BPTrends Associates
Chris and Roger will reflect on the conference themes and sessions, highlighting the topics that have generated particular interest over the course of the Conference. They will then consider any implications for EA and BPM Professionals and will set the scene for the 2014 conferences and will ask for delegates input.

Featured Speakers:

Chris Potts Chris Potts
Dominic Barrrow

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  Roger Burlton Roger Burlton
BPTrends Associates

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