Workshops - 11 June and 14 June 2013

Pre Conference Workshops - Tuesday 11 June 2013
08:30-09:30   Registration
09:30-17:15 Full Day
Workshop
Getting Started in Enterprise Architecture
Sally Bean, Sally Bean Ltd
Full Day
Workshop
Storytelling for Change Agents
Martin Sykes, Enterprise Strategy and Architecture Director, Microsoft
09:30-12:45 Morning
Workshop
Business Architecture Foundations
Michael Rosen, Director, Business and Enterprise Architecture, Cutter Consortium
Morning
Workshop
Managing the Strategy to Execution Process
Jeff Scott, VP Business & Technology Strategy, Accelare
Morning
Workshop
The Zachman Framework for Enterprise Architecture: An Introductory Workshop
John Zachman, Zachman International
Morning
Workshop
Systems Thinking: Problem Solving for a Complex World
Steve Erlank, CEO, Faculty Training Institute, South Africa
Morning
Workshop
The Foundation for BPM
Sandra Foster, Senior Consultant, BPTrends Associates
Morning
Workshop
Developing Business Rules, Decisions, and Decision Tables
Ron Ross, Co-Founder and Principal, Business Rule Solutions, LLC
Morning
Workshop
Business Model Innovation for Architects and BPM-Professionals: Connecting Innovation and Implementation
Remco Blom, Service Line Manager and Senior Consultant, BiZZdesign
14:00-17:15 Afternoon
Workshop
Influencing Executive Decisions and Actions With Enterprise Architecture
Chris Potts, Corporate Strategist, Dominic Barrrow
Afternoon
Workshop
The Convergence of Process and Information in Enterprises: Closing Performance and Analytical Gaps through the Integration of Silos
Jorge Sanz, Services Research, IBM
John Reynolds, Product Manager for BPM, IBM
Afternoon
Workshop
Model Driven Architecture in an EA Environment (TOGAF Context)
Selvyn Wright, Celestial Consulting
Afternoon
Workshop
Business Architecture for Business People: Tackling both the Hard and the Soft Stuff
Roger Burlton, Co-Founder, BPTrends Associates
Sasha Aganova, BPM Practice Lead, MetaPower
Afternoon
Workshop
Efficient Use of BPMN: Principles, Practices, and Patterns
Darius Silingas, Head of Solutions Department, No Magic Europe
Afternoon
Workshop
Running a Successful Process Scoping and Mapping Session - Getting the Best Results in the Least Time
Alec Sharp, Senior Consultant, Clariteq  
Afternoon
Workshop
The Evolving Business Process Technology Landscape
Sandy Kemsley, Independent Analyst, Kemsley Design
08:30 - 09:30 Registration    •    11:00-11:15 Tea/Coffee Break    •    12:45-14:00 Lunch    •   15:30-15:45 Tea/Coffee Break
Post Conference Workshop - Friday 14 June 2013
08:30-09:30   Registration
09:30-17:15 Full Day
Workshop
How to Innovate Organisations
Professor Michael Rosemann, Queensland University of Technology
08:30 - 09:30 Registration    •    11:00-11:15 Tea/Coffee Break    •    12:45-13:45 Lunch    •   15:15-15:30 Tea/Coffee Break
 
FULL DAY Workshops - Tuesday 11 June
09:30-17:15 - Full Day Workshop
Getting Started in Enterprise Architecture
Sally Bean Sally Bean
Sally Bean Ltd

This interactive workshop will help delegates develop a clear understanding of the elements of successful enterprise architecture and build foundational knowledge to maximise the benefits of their attendance at the conference. It will cover the basics of EA: what is EA, why should you do EA, and how to get going. Working in small groups, delegates will explore different approaches to EA, learn how to identify and work with different EA stakeholders and how to position EA as a function in their organisation for maximum effectiveness.  The workshop is also suitable for people re-evaluating their approach to EA.

  • Understand what EA can do for your organisation
  • How to manage EA – roles and skills needed, governance and cultural fit
  • Get an independent overview of different approaches and techniques
  • Identify common challenges and ways of overcoming them
  • Network with your peers, build an action plan for success and identify sources of further help and guidance
09:30-17:15 - Full Day Workshop
Storytelling for Change Agents
Martin Sykes Martin Sykes
Enterprise Strategy and Architecture Director
Microsoft

This workshop helps delegates develop the story and visualizations to effectively communicate and gain support for change initiatives.   The CAST process and Visual Story template used in this seminar has been developed and refined over a 10 year period with project teams, change agents and enterprise architects in many large organizations, drawing together techniques from many different disciplines. This unique integrated approach provides a path from initial analysis through to effective delivery.  In this workshop you will learn how to:

  • Use the Visual Story template and CAST process for creating effective stories
  • Structure complex information into compelling change stories
  • Use story frameworks and characters to engage decision makers
  • Build design skills to create effective visuals that make the story stick
  • Incorporate influencing and commitment-gaining steps into the delivery process
MORNING Workshops - Tuesday 11 June
09:30-12:45 - Morning Half Day Workshop
Business Architecture Foundations
Michael Rosen Michael Rosen
Director, Business and Enterprise Architecture
Cutter Consortium

Business Architecture has evolved and matured over the past few years to the point where there is a general consensus about what the practice is, how BA delivers value to the organization, and what a business architect produces. This workshop covers the best practices and foundational elements of business architecture as describe in the Business Architecture Guild’s Body of Knowledge Handbook.

The interactive nature of the workshop will lead participants through understanding and developing business architecture deliverables, including: Business Capability Map, Business Information Map, Organizational Map, Value Stream, Business Motivation Model and examine the relationship between them. Delegates will come away with a clearer insight into:

  • Understanding the foundational elements of Business Architecture
  • Techniques for creating Business Architecture artefacts
  • Addressing Business Transformation with Business Architecture
09:30-12:45 - Morning Half Day Workshop
Managing the Strategy to Execution Process
Jeff Scott Jeff Scott
VP Business & Technology Strategy
Accelare

An essential element of leadership is growing the organization’s capability to deliver more value – directly to customers or indirectly though supporting activities. While most business leaders have a good idea of what they want the organization to do, they struggle to translate their vision into focused and effective action. As their strategies move across and down the organization they become distorted, resulting in diluted business impact and wasted resources. Organizations need a well-defined process to manage the translation of vision and strategy into targeted, synchronized execution – a strategy-to-execution process. Enterprise and business architects have a golden opportunity to create tangible business value by optimizing this process and exponentially increasing organizational performance. This session will provide a framework for clarifying vision, translating it into crisp strategies, identifying the capabilities required for strategy realization, and identifying the work that creates the most value for the organization.   Key Takeaways:

  • Why strategies die early deaths
  • How to focus your organization on the work that matters most
  • A framework for strategy-to-execution management
09:30-12:45 - Morning Half Day Workshop
The Zachman Framework for Enterprise Architecture: An Introductory Workshop
John Zachman John Zachman
President
Zachman International

Enterprise Architecture tends to be a much miss-understood subject by General Management and the Information Technology community alike.  Enterprise Architecture has everything to do with managing Enterprise complexity and Enterprise change and relates to information technology only in so far as information technology may be one of the choices that an Enterprise can make with regard to Enterprise operations.  The Framework for Enterprise Architecture, the “Zachman Framework,” is derived from the descriptive representations that constitute architecture for any industrial object: buildings, airplanes, ocean liners, automobiles, computers, etc., etc.  “Architecture Is Architecture Is Architecture”.  The Framework defines the set of engineering design artifacts required for engineering an Enterprise for flexibility, integration, reusability, interoperability, alignment, etc. that is, it is the knowledgebase for creating, operating, managing the Enterprise and constitutes the baseline for managing Enterprise change, just as do the engineering design artifacts for anything.

You will learn:

  • Dramatic changes to role of IT in the modern Enterprise
  • Precise definition of Enterprise Architecture
  • EA Process for solving immediate General Management problems
09:30-12:45 - Morning Half Day Workshop
Systems Thinking: Problem Solving for a Complex World
Steve Erlank Steve Erlank
CEO
Faculty Training Institute, South Africa

Knowledge workers need a wide range of thinking and problem solving skills in their work.  The prevailing problem-solving approach that analysts of all types employ is analytical thinking.  But analytical thinking seeks a ‘best’ solution and an analytical approach is reductionist, where the solution is found by decomposing a problem space into smaller components that are more easily understood and dealt with.  Many tools and techniques, ranging from process mapping and use case modelling to work breakdown structures and architecture diagrams, follow this paradigm.

The world of systems thinking follows a different paradigm.  Instead of being solution-focused, it is problem-oriented.  Systems thinkers are preoccupied with seeing the big picture, exploring boundaries of complex systems and understanding the relationships between the components in a ‘system’  and between the system and its environment.  An analytical thinker may stand accused of ‘not seeing the wood for the trees’ , creating solutions that have unintended negative consequences or that only deliver short term benefits.   Systems thinking is equipped to explore complex problems with many factors, and identifies multi-faceted solutions that deliver long term benefits.

Systems’ thinking is the process of understanding how subcomponents of a whole influence one another within the context of that whole so that resolving problems within one part of a system does not negatively impact the performance of other areas or create unforeseen consequences. 

Systems Thinking is a vital skill for any person who is called upon to understand, solve or model complex business problems.

Systems thinking is great fun. In this highly practical and hands-on workshop, delegates will develop  a deeper understanding of systems thinking, and through games, role-plays, practical exercises, and drills, begin to learn the tools, techniques and habits of professional systems thinkers.

 Key takeaways include:

  • Learning to see the world through a ‘systems’ lens
  • Thinking with your whole brain: combining creative, analytical, critical and systems thinking processes in your problem solving approach
  • Learn to use systems thinking tools like causal loop diagrams and behavior-over-time models
  • Understand the consequences of not using Systems Thinking, such as real-world examples of the Law of Unintended Consequences and the Tragedy of the Commons, and find out how to avoid them
  • Explore system archetypes and other problem solving patterns and learn how recognizing them can avoid problems and speed up problem solving efforts
  • Gain insight into how a system thinking approach can improve the way you perform your work
09:30-12:45 - Morning Half Day Workshop
The Foundation for BPM
Sandra Foster Sandra Foster
Senior Consultant
BPTrends Associates

Experience has shown us that successful Business Process work always honours a well-defined set of foundational principles and practices. It also has shown us that unsuccessful efforts almost always fail to respect these lessons learned. This workshop, suitable for new process practitioners and also for experienced veterans, will provide a simple and solid foundation for doing Business Process work that you can apply immediately to your organization. 

  • The inevitability of Business Processes; Why Business Processes and BPM?
  • The ubiquity of Business Processes: What is a Business Process?
  • The rules for Business Processes; What is the Business Process Manifesto?
  • The execution of Business processes: How do Business Processes work in a functional organization?
  • The fit of Business Process Management; Where does the BPM Methodology fit with other approaches?
  • The support for Business Processes: What are the tools and technologies to make them work?
09:30-12:45 - Morning Half Day Workshop
Developing Business Rules, Decisions, and Decision Tables
Ron Ross Ron Ross
Co-Founder and Principal
Business Rule Solutions, LLC

Business rules, decisions and decision tables are key to running an effective, agile business. Yet many people involved in IT and projects have only vague ideas of what they are about, how to capture and organize them, and how to leverage them for breakthrough improvements in productivity and product/service innovation.  This hands-on workshop features a fun, on-going, interactive case study to thoroughly illustrate the ‘how-to’ you need to know. Participants will develop a concept model, business process model, business rules, decisions, and decision tables. Hands-on involvement illustrates how each deliverable dramatically enhances the other.

The workshop also addresses on-going management of these deliverables. It provides a balanced view of business architecture and demonstrates new and highly innovative thinking about business governance. The bottom line – these are techniques every professional needs to know about. Come and learn from the world’s authority in the field.

  • How to capture business rules, decisions and decision tables effectively
  • Pitfalls other organizations have encountered and how can you avoid them
  • Essential concepts, techniques and tools
  • Best practices for business process modeling and enterprise architecture
  • How to be successful in your organization on a point-by-point basis
09:30-12:45 - Morning Half Day Workshop
Business Model Innovation for Architects and BPM-Professionals: Connecting Innovation and Implementation  
Remco Blom Remco Blom
Service Line Manager and Senior Consultant
BiZZdesign

Creative, yet structured approaches suit you? Strategy implementation is (part of) your job? Innovation and communication are challenges you face? Then this workshop will be great value for you! Remco will present an introduction on the popular Business Model Canvas and explain how to apply this in your practice as an architect, BPM-professional or analyst. The Business Model approach helps modern organizations to understand their current business models and to be creative in innovating new, alternative approaches. This is illustrated with examples that are new, successful, strange, striking or remarkable. It has proven to be great fun to work with this in small groups and get to grip with your own business model, so that is what we will be doing!

After this session Architects and BPM-professionals will be able to present their existing models in a business relevant context and connect different roles and approaches in a simple way.  Remco will present a well thought through approach on how to relate business model canvasses to other approaches and models to be able to create realistic implementation roadmaps.  This presentation covers:

  • Business models… Why and what?
  • Your own business model
  • Business Model Innovation approaches
  • Business model implementation with EA and BPM
  • Next steps for you
AFTERNOON Workshops - Tuesday 11 June
14:00 - 17:15 - Afternoon Half Day Workshop
Influencing Executive Decisions and Actions With Enterprise Architecture
Chris Potts Chris Potts
Corporate Strategist
Dominic Barrrow

The value of EA depends on the influence it has, directly and indirectly, over executive decisions, actions, investments and outcomes.  This half-day practical workshop explores tried-and-tested approaches for achieving that influence, and monitoring the results.  It focuses on the real-life contexts in which influence happens, and has the maximum impact.  Use it to benchmark and further develop your contribution and influence, to the benefit of the enterprise, its customers, and its performance.

  • Why EA has influence with executives, and why sometimes it doesn't
  • EA and business results:  using architectural performance ratios to guide executive decisions
  • Working with strategy scenarios, and their impacts on architectural innovations and investments
  • From innovation to exploitation:  EA's role in the end-to-end process of investing in change
  • Using 'Play or Pass' to maximise your contribution and influence
  • Mastering the politics of EA.
14:00 - 17:15 - Afternoon Half Day Workshop
The Convergence of Process and Information in Enterprises: Closing Performance and Analytical Gaps through the Integration of Silos
Jorge Sanz Jorge Sanz
Services Research
IBM
  John Reynolds John Reynolds
Product Manager for BPM
IBM

Today's approach to Business Process and Information is fundamentally disjointed in organizations. At its core Business Process Management continues to be about modeling of activity flows. In addition, there is a different conceptual model for rules and policies, another for dashboards and business intelligence and lastly, but not the least, data being manipulated is always an afterthought. With the advent of case management, there is yet another distinct conceptual model to deal with. As BPM grew as a discipline and scope (from departmental package applications to enterprise-wide cross-functional end-to-end value chains) this lack of coherence makes business processes hard to understand, design, deploy and manage. With the advent of Business Analytics, the siloed approach to process and information has deepened as data used into analytics models is seldom modeled in terms of the actual causing behavior from organizations or individuals.

In this talk, we present a holistic approach that brings information and process together in fundamental ways. We will demonstrate with real life use cases, how this foundation unifies the different conceptual models (as above) through the analysis, design and execution phases in operations. We will conclude with thoughts on architectural building blocks for the next generation BPM system based on the holistic, unifying foundation.

14:00 - 17:15 - Afternoon Half Day Workshop
Model Driven Architecture in an EA Environment (TOGAF Context)
Selvyn Wright Selvyn Wright
Celestial Consulting

How do you drive one or more models from one or more other models? This has been a question I've seen written on faces of delegates that I have taught over a number of years.  What do I mean by this?

Imagine for the sake of this example you have captured an organisations high level as-is and to-be capabilities using a number of models such as a spider graph, shoe strings etc. Now you’re faced with needing to better understand what the changes actually mean for the business, so you are now required to further develop models in the business, information and technology spaces. The first challenge is selecting the right type of model for each phase at the correct level of detail. The driver for both these features is the stakeholder. Once this has been established, an underlying model (meta-model) must be defined that will ensure model elements at one point in your architecture relate to model elements in another part of the architecture. This is the second challenge. The third challenge is finding a tool that will allow the complex network of relationship in your mind to be captured and represented (this is the most challenging point) in the views that are desirable to your stakeholders!!!

This brief workshop will work through a scenario as described above. It will begin by establishing the problem context, current and target state of the organisation, develop a capability model (phase A), and develop more detailed business, information and technology architectures (phases B,C and D). Before phases B,C and D can be developed we will discuss and attempt to develop a meta-model that will guide the models produced in phases B, C and D.

14:00 - 17:15 - Afternoon Half Day Workshop
Business Architecture for Business People: Tackling both the Hard and the Soft Stuff
Roger Burlton Roger Burlton
Co-Founder
BPTrends Associates
  Sasha Aganova Sasha Aganova
BPM Practice Lead
MetaPower

Enterprise Architects are starting to realize that an effective Enterprise Architecture is about more than information and technology. There must be a strong business point of view. Those who advocate Capability models are starting to appreciate that without knowing the business strategy all we will get is a list of disconnected functional things to be good at but no one in the business cares. At the same time Business Process analysts have discovered that they must become Process Architects and take a Business Process point of view at the enterprise level in order to invest in and manage the critical process assets that deliver measurable business performance outcomes. We loosely call the convergence of these ‘Business Architecture’. Traditionally enterprise architects have done the easy work of modeling clearly identifiable things and left out the softer side of organizations, human competencies, motivation, incentives and culture.  Surely these must also be considered when architecting a business but they seldom are. This workshop will bring both the hard and soft sides of the Business Architecture coin together. It will take the delegates through the following journey:

  • External Stakeholder Analysis: What are their needs?
  • Strategic Outcomes: What is our target?
  • Business Programs: What is our focus?
  • Business Processes: What must we do?
  • Business Capabilities; What must we build or buy?
  • Business Culture: How must we act?
14:00 - 17:15 - Afternoon Half Day Workshop
Efficient Use of BPMN: Principles, Practices, and Patterns
Darius Silingas Darius Silingas
Head of Solutions Department
No Magic Europe

Business Process Model and Notation (BPMN) is already acknowledged as de facto standard for Business Process Model and Notation (BPMN) is already acknowledged as de facto standard for business process modelling. However, it is often applied in inefficient ways, which results in BPMN diagrams that are complex, difficult to understand and nightmare to maintain. We will learn how to make the most efficient use of BPMN by applying principles, practices, and patterns. Covered principles include a clear definition of a business process concept, using a small subset of BPMN elements, adhering to naming conventions, creating simple diagrams with multiple layers of detail, and choosing appropriate abstraction level. Covered practices include model ownership, collaborative modelling, and model reviews. Covered patterns include fundamental workflow patterns and process blueprints of Reservation and Competition. The workshop includes real-life example analysis and practical assignments. You will learn:

  • A minimal subset of BPMN elements for business process modelling at analysis level;
  • Core principles for keeping you BPMN diagrams precise, easy to understand and maintain;
  • Core practices for enabling productive modelling and model governance;
  • Fundamental workflow patterns enabling precise business process modelling;
  • Large-scale business process blueprints enabling reuse of ideas how to organize business processes.
14:00 - 17:15 - Afternoon Half Day Workshop
Running a Successful Process Scoping and Mapping Session - Getting the Best Results in the Least Time
Alec Sharp Alec Sharp
Senior Consultant
Clariteq    

Whether you’re improving an existing business process, or designing an all-new one, you eventually have to bring the stakeholders together to work through what the boundaries and contents of the process are, and how it actually works (or should work.) In other words, you have to facilitate a process scoping and mapping session.

This can be a daunting prospect. It’s harder than ever to get the right people together, so sessions have to be highly productive, but you’ve seen what can go wrong – some participants diving into the weeds, some drifting into the ozone, and others just… drifting. You need proven frameworks and techniques for scoping and modelling business processes in a group setting, and that’s what this presentation will provide. It draws on over 30 years of successful facilitation experience, and includes proven agendas, practical tips, and many recent real-life examples.   Topics include:

  • Why the familiar “input-process-output” scoping framework often fails in business settings
  • How to clarify “what” before modelling “who and how,” and why it’s essential to a successful session
  • Completing a first pass through business process mapping within your natural lifetime
  • Refining your process model while avoiding the abyss of detail
  • Related session techniques – process identification (discovery) and process assessment
14:00 - 17:15 - Afternoon Half Day Workshop
The Evolving Business Process Technology Landscape
Sandy Kemsley Sandy Kemsley
Independent Analyst
Kemsley Design

Do you have an understanding of business process management, but want to learn about the new technologies and methodologies that are starting to appear in BPM products and projects? This introduction to emerging technologies in BPM will cover all the hot new topics to whet your appetite for taking your BPM initiative to the next level.

You will learn about:

  • Social BPM: enabling collaboration in process discovery and execution Dynamic/adaptive case management: letting knowledge workers decide what the work should be
  • Intelligent BPM and predictive analytics: making processes smarter to avoid problems before they occur
  • Process mining: discovering processes in a mountain of event data
  • Process simulation: understanding and optimizing processes

This will include a look at some of the vendor products that are implementing these technologies, as well as discussion of how to use them in real-world projects.

FULL DAY Workshop - Friday 14 June
09:30-17:15 - Full Day Workshop
How to Innovate Organisations
Professor Michael Rosemann Professor Michael Rosemann
Queensland University of Technology
To view a recent half hour Webinar by Michael Rosemann titledHow to Innovate OrganisationsClick here.

Back by popular demand, Professor Michael Rosemann will be presenting a full day workshop based on his extremely well received keynote at last year’s conference!

Improving, and even more exciting, innovating corporations is a crucial challenge in a world of continuously emerging new business models and technologies. This importance, however, is not reflected in the available set of corporate tools, techniques and methods. There is an over-supply of (reactive) analyses approaches while little guidance, beyond brainstorming, is provided for the task of coming up with innovative designs. This interactive workshop is based on global, applied research and will provide a number of guidelines and methods for how to improve the organisational innovation capability. Short exercises will be used to provide a deep understanding for the application of the proposed methods in a variety of industries. Case studies will demonstrate how organisations have implemented and benefitted from these ideas.

Key Issues:

  • How to address roadblocks to corporate innovation
  • Differentiating problem, constraint and opportunity-driven innovation
  • Establishing the process of innovation management
  • Innovating without creativity – four pathways to innovative design
  • Collaborative consumption – an example for how to innovate

Comments from last year’s delegates attending Professor Rosemann’s keynote include:

  • Very inspirational talk.  Lots of interesting content and new ideas presented
  • Rare combination of vision and practicality
  • Powerful presentation with valuable insight on innovation
  • Very interesting! Very challenging!
  • WOW!  Turned a lot of stuff on its head for me
  • Proposing some great ideas and examples working in business
  • Both cutting edge but based in practical examples – very good
  • One of the best presentations ever
  • Great vision shared with valuable examples
  • Michael was an excellent and inspiring speaker