• 10:15 - 10:45 Break and Exhibits
• 12:00 - 13:30 Lunch
• 15:45 - 16:15 Break and Exhibits

Case Study: Integrating clicks and bricks
Tom Forrest and Sandy Dickson, Calanais

Calanais, a joint venture between Scottish Power and SAIC, developed a differentiated customer service channel for energy and related products for Scottish Power.  This channel complimented existing store and service offerings, with a supporting capability which drives customer reach beyond the existing base and encourages closer relationships with current customers.

CIOnly Panel Discussion
Host: Rick Nicholson, META Group
David Jones - ScottishPower
Martin Cook - Innogy
David Long - Yorkshire Electricity
Antonio Quintana - Iberdrola

This panel of seasoned energy industry CIOs will share their insights on the role of e-business in the energy industry.  They will provide insight into their own company's experiences as well as their thoughts on the future direction of the industry.  This highly interactive Q&A session, featuring META Group analysts, will examine relevant strategies, tips, tools, techniques, and lessons learned.  Attendees will gain insight into:

• Building e-business strategies
• Grappling with organisational and funding issues
• Avoiding the pitfalls

Energy Trading and Risk Management: A Defining Moment
Terry Ray, META Group

Energy industry reorganisation is being driven by the optimisation of shareholder value, and the winning shareholders are those who have invested in companies with successful energy trading operations.  At the same time, information technology and the Internet are dramatically changing the energy trading and risk management environment by introducing the "new economy" paradigms of ephemeral opportunities and success tied to temporal measures.

This session will explore:

• Critical success factors for generation and trading companies
• Front, middle and back-office solutions
• The power of the Internet to transform wholesale markets

Case Study: the importance of e-business to enable Energy Trading
Hugh Brunswick, Logica

This case study will assess the role of e-business in increasing liquidity in energy trading markets, drawing on actual market experience in this area.  It will include an evaluation of current issues for energy and utility companies and practical steps required to achieve liquidity.  Additionally, a "road map" to enable a high-throughput physical market will be discussed. Visit www.irmuk.co.uk/energy for further details on the case study.

Conference Wrap-Up
Rick Nicholson, META Group

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