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"Very detailed and comprehensive. Very knowledgeable, clear and excellent at getting ideas across."

Mike Wood, Project Manager, Royal Borough of Kensington and Chelsea

"Very knowledgeable, confident and plenty of opportunity for audience participation."

Sarah Lyne, Head of Project Services, UK & EU, Goodman

"Excellent lecturer with a good background. Very good content with a lot of examples and illustrations."

Mr Abdulaziz Almajed, IT Development Manager, Qiyas

"I attended the Mastering the Requirement course after recommendations by colleagues. I was particularly interested in finding out more about the Volere approach. I found the trainer helped to embed the theory into workplace scenarios in a very practical way. There were a range of backgrounds among the delegates, including myself who is not from a software development background but I still found elements that I could take away and have been using in my day to day work since."

Zoë Britt, Research and Communications Manager, GeoPlace

"Inspirational. Able to provide lots of examples to demonstrate theories and practices."

Zoey Moore, Business Project Manager, Aegon UK Services

"Good mix of lectures and workshops. Never felt bored - time flew. Very easy to listen to and obviously 'knew his stuff'".

Sharon Sane, Business Analyst, Aegon UK Services

"Informative, practical, thought provoking. (Speaker was) knowledgeable, excellent communicator, able to make things real."

Iche Otonti, IT Consultant, Qiaow td

"The seminar was a mind opener for me. I started to use some of the seminar teachings the day after and I keep wondering at the enormous difference it makes in my daily job. For the first time in 20 years, I feel in control of client requirements and from there the full project lifecycle!"

Francois-Pierre Moriceau, IT Solutions Architect, Orange Business Services

"Really well paced and easy to understand."

Peter Herring, Systems Analyst, Capstone Mortgage Services

"The flow followed that of the requirements process, was easy to relate to and follow."

Tom Jacobs, Business Analyst, Lloyds TSB

"Very informative, lots of relevant stories, very knowledgeable."

Emma Temple, Business Change Analyst, Capstone Mortgage Services

"Lively, knowledgeable, articulate - absolutely excellent."

Steve Coe, Requirements & Testing Manager, Department of Work & Pensions

"One of the best!"

Helena Bone, Senior Business Analyst, HBOS General Insurance

"Good theory, loaded up with solid practical experience. Excellently communicated and paced."

Ian James, Principal Consultant, Ordnance Survey

3-Day Seminar and Workshop

Mastering the Requirements Process:
Getting Requirements Right


Register On-line:
24-26 March 2015, London

Related Seminar:
Mastering Business Analysis
James Archer

PDF File IRM UK Seminars 2015 Brochure

Click here for an in-house quote request or for further information regarding in-house training.

Software can solve almost any problem. The problem is that we don't always understand what the problem is. Understanding the problem—the real problem—is the role of the requirements process.

This workshop presents a complete process for uncovering the real requirements, testing them for correctness, and recording them clearly, comprehensibly and unambiguously. This requirements process starts with the business—for it is only within the business that you discover the real needs. When you know the real needs, it is possible to determine the system that best serves those needs, and to specify, completely and innovatively, the requirements to get the right system built.

This workshop shows you how to precisely define the scope of the business problem, to discover and involve the appropriate stakeholders, to use today’s techniques to learn what the business really needs, to innovate and find better ways to do the work, to communicate effectively and to write testable, unambiguous requirements.

Learning Objectives

  • Determine the real needs of your client
  • Uncover the essence of the business
  • Recommend a system to improve it
  • Learn diverse elicitation techniques to uncover the real requirements
  • Write requirements that are complete, traceable, and testable
  • Write agile stories
  • Understand the role of the business analyst in agile projects
  • Understand the need for (and how to write) both functional and non-functional requirements
  • Precisely define the scope of the project
  • Discover all the stakeholders and keep them involved
  • Use prototypes and sketches to discover hidden needs
  • Get the requirements quickly, and incrementally
  • Use state of the art requirements techniques
  • Discover the right requirements

Seminar and Workshop Outline

Project Blastoff
This builds a foundation for the requirements project by establishing its Scope-Stakeholder-Goals. The Blastoff gives you the precise scope of the business area to be studied; a testable goal for the project; and using stakeholder maps, you identify all the sources of requirements. Additionally, the blastoff ensures the project is viable and worthwhile.

Trawling for Requirements
At the core of any requirements process is the ability to get people to tell you what they really need, rather than their perceived solution, or what they think you might be able to deliver. We show you how to use apprenticing, use case workshops, interviewing, brainstorming, and other techniques to discover exactly what the customers need—and want.

This section introduces the brown cow model that gives the business analyst different ways of thinking about the problem, and allows the real problem to emerge. We also look at innovation—fresh thinking about the problem—and how it is a necessary component of any requirements process. 

Functional Requirements
Functional requirements are those things the product must do. You discover them by understanding the real work of the organisation, and determining what part of that work the automated product can best do. The automated product is specified using well-formed requirements.

Non-functional Requirements
Non-functional requirements are properties the product must have, such as the desired look and feel, usability, performance, cultural, conformance, and so on. This section demonstrates the importance of correct non-functional requirements, and discusses the various types. It shows you how to use the template, and other methods, to find the all-important qualitative requirements for your product.

Requirements for Agile Projects
Being agile does not mean being able to do without requirements - the end solution still has to match the business needs. It is just that requirements are done differently for agile projects. This section shows you how to incorporate sensible requirements practices into your project, and importantly, how to write the best user stories.

Prototyping and Deviations
Prototyping is a way of discovering requirements by using mock-up products. Here we look at the merits of both low and high-fidelity prototypes, and how they and scenarios are used to discover previously-hidden requirements. We also look at the wanted alternatives, unwanted exceptions and potential misuses of the product.

requirements management flowchart

Writing Requirements
This section addresses the need to communicate requirements—how to formulate them and how to include an unambiguous fit criterion. This makes the requirement testable, as well as ensuring the implemented solution precisely matches the client’s expectations.

The Quality Gateway
Testing is most effective when it is done early in the development cycle. Here we demonstrate how to test requirements before they get anywhere near the developers. The Quality Gateway rejects out-of-scope, gold-plated, non-viable, incorrect and incomplete requirements.

Managing your Requirements
Requirements are the lynchpin of any development effort, and so have to be managed effectively. We look at strategies for your requirements project, the requirements knowledge model, how to prioritise requirements, and how to resolve conflicting requirements. We take a quick look at tools to help manage requirements.

Your Requirements Process
You discuss and determine how to make your own requirements process as effective and efficient as possible. This involves incorporating your own organisational processes into the requirements activity. You build a demonstration of how you will use what you have learned when your return to your own work place.

We want you to use this right away. Each of the teaching chapters is reinforced with a workshop where you apply the concepts presented in the seminar. Participants work in teams to discover, specify and evaluate requirements for a significant system by:
  • Defining the project’s scope, its goals and the relevant stakeholders
  • Identifying business use cases and product use cases
  • Prototyping the product to find hidden requirements
  • Defining functional and non-functional requirements
  • Deriving the fit criterion, or measurement, for the requirements
Special Features
  • Your instructor is not an “announcer”. He or she is a practicing business analyst who is also an excellent instructor.  
  • The course is written to show real-world situations and provide real-world solutions. You will be able to relate your own work situation to the course.
  • You can discuss your own requirements issues with your instructor.
  • The course teaches that requirements come from understanding the business and its internal processes, and how the business interacts with its external customers.
  • The course provides a realistic framework for requirements discovery, not a strict methodology. The framework provides the freedom and encouragement to discover new approaches to requirements.
  • The techniques are applicable regardless of your development method – agile or traditional.
  • Teaching chapters are reinforced with hands-on workshops.
  • As we progress in the course, we demonstrate the information captured using the Requirements Knowledge Model.
  • You receive the Volere Requirements Specification Template (downloaded over 20,000 times) with advice on how to make this your own template.
  • Along with the seminar materials, delegates will receive a free copy of Suzanne and James Robertson’s acclaimed book Mastering the Requirements Process:  Getting Requirements Right – 3rd Edition.

Mastering the Requirements Process


If you want to be involved in delivering the right systems—the ones that get used, then this course is for you. Your title is probably business analyst, systems analyst, product owner, project leader or manager, requirements engineer, consultant, product or program manager or similar.

Or if you are a user or software customer and want to ensure the requirements process delivers what you need.

IIBA Accreditation

This course has been endorsed by The International Institute of Business Analysts. As such, this course has been approved as being aligned to the Business Analysis Body of Knowledge (BABOK) and hence is recommended training for business analysts who wish to sit the exam to become Certified Business Analysis Professionals (CBAP). By attending this course, you will earn 21 PDs (Professional Development hours) or 21 CDUs (Continuing Development Units).  For further information on how to register for the CBAP examination please refer to certification at The IIBA endorsement is registered by the Atlantic Systems Guild.

Speaker's Biography

James Archer

James Archer is co-editor of Business Analysis and Leadership (Kogan Page - Sept 2013). He is a former Business Analyst of the year and has been an organiser of the European Business Analysis Conference since it began.

James uses his more than 20 years’ experience helping people, teams, and organisations tackle difficult problems and challenges by: designing an individual approach to challenges drawing on creative problem solving, business analysis, programme and project management skills, tools and techniques; discovering the essence of the real business problem before leaping into technical solutions; using design thinking and ethnographical research to really understand the customers perspective; using a systemic approach that recognizes the biggest challenge in implementing change is working with people.

James is a consultant and trainer in the Volere approach to requirements and is an associate partner of the Consulting and Training company Perspectiv.

Seminar Fee
£1,495 + VAT (£299) = £1,794

Register On-line:
24-26 March 2015, London

Group Booking Discount

  • 2-3 Delegates - 10%
  • 4-5 Delegates - 20%
  • 6+ Delegates - 25%

Multiple Seminar Booking Discount

Attend more than one of our seminars and you will be entitled to the following discounts:

  • 2nd course 10%
  • 3rd course 15%
  • 4th course 20%
  • 5th+ course 25%

Please note, only one discount can be applied at any one time.

Hotel Venue
24-26 March 2015
VENUE:  etc.venues Paddington
57 North Wharf Rd
Paddington Basin, London, W2 1LA
Sales: 020 7989 0590
Switchboard: 020 7989 0590

London Accommodation: IRM UK in association with JP Events Ltd has arranged special discounted rates at all venues and at other hotels nearby the venue. Please visit the JP Events website for further information.

E-mail: Tel +44 (0)84 5680 1138 Fax +44 (0)84 5680 1139.

In-House Training
If you require a quote for running this course in-house, please contact us with the following details:

  • Subject matter and/or speaker required
  • Estimated number of delegates
  • Location (town, country)
  • Number of days required (if different from the public course)
  • Preferred date

Please contact:
Jeanette Hall
Telephone: +44 (0)20 8866 8366
Fax: +44 (0) 2036 277202

Speaker: James Archer
James Archer

Endorsed by
The International Institute of Business

Mastering the Requirements Process is an endorsed course by the IIBA
v2.0 of the BABOK as registered under The Atlantic Systems Guild.

By attending this course, you will earn 21 PDs (Professional Development hours) or 21 CDUs (Continuing Development Units).

Media Sponsors
Business Process Incubator
Business Analysis Series
Working with Business Processes: Discovery, Mapping, Redesign and Requirement
Delivering Benefits from Implementing Change: Practical Tools that Deliver Results
Business Architecture: Building Alignment for Rapid Change
Mastering the Requirements Process
Business Rules and Decisions: Analysis Techniques
Mastering Business Analysis

Multiple Seminar Booking Discount
Attend more than one of our seminars and you will be entitled to the following discounts:

  • 2nd course 10%
  • 3rd course 15%
  • 4th course 20%
  • 5th+ course 25%

Group Booking Discount

  • 2-3 Delegates - 10%
  • 4-5 Delegates - 20%
  • 6+ Delegates - 25%

We regret that this offer cannot be used in conjunction with the Multiple Seminar Discount or any other discount.

Special Feature
Attendees receive a copy of

Mastering the Requirements Process
James and Suzanne Robertson

Mastering the Requirements Process
Descriptions and Ordering from AMAZON

Related Books
Click on an image below for further information


IRM UK Conferences

2 co-located conferences
MDM Summit Europe 2015
Data Governance Conference Europe 2015
18-21 May 2015, London

2 co-located conferences
Enterprise Architecture Conference Europe 2015
BPM Conference Europe 2015
15-18 June 2015, London

Business Analysis Conference Europe 2015
21-23 September 2015, London

Enterprise Data and BI Conference Europe 2015
2-5 November 2015, London

Click here to purchase past conference documentation.