Current Public Seminars
"Interesting with message re-inforcement. Kept my interest. Engaged the group."
Rosalin Cummings, Head of Business Process, Wells & Young's Brewing Company
"Exceeded my expectations!"
Kristina Assimakopoulou-Scondra, Associate Manager, Euroclear
"Very knowledgeable. Good practical advice. Some real ‘nuggets' of do's and don'ts. Inspiring!"
David Charles, Analyst, QinetiQ
"Excellent – plenty of techniques to use in the work place. Lots of real life examples to help remember the learning point."
Corrine Thomas, Global Business Analyst, Vodafone Group
"It's great to have a trainer who has a tremendous amount of experience."
Gulcicek Kartal, Content Systems Specialist, Reuters Ltd
"Very engaging, knowledgeable and enthusiastic speaker."
Sharon Barton, Business Analyst, Britannic Asset Management
"Excellent knowledge on subject and examples."
3-Day Workshop
Business Process Modelling, Analysis and Design
- Overview
- Learning Objectives
- Seminar Outline
- Audience
- Speaker Biography
- Testimonials
- Seminar Fee
- Group Booking and Series Discounts
- Hotel Venue and Accomodations
Overview
This workshop oriented session is like no other session of its type
offered anywhere in the world. This seminar is unique in that it is
built around a case study developed by the participants in team workshops.
Consequently, participants leave with real world knowledge that can
be used for accelerating their own projects. It is the longest running
session on process modeling, analysis and design in the world. It specifically
addresses the tactical aspects of process improvement project work.
Attendees have a unique opportunity to gain knowledge first hand from
an instructor who is one of the pioneers in this area of training and
consulting. It is completely vendor independent and based on knowledge
gained from over 17 years of consulting and training with hundreds
of organizations of all types around the world. No other offering is
as complete, comprehensive or real-world in its approach.
It has been presented over 500 times to more than 10,000 professionals including major consulting firms, many of the Fortune 500 companies and several government agencies. It can be found on many continents and in a number of languages.
Attendees are encouraged to bring information on projects in which they are involved or working on currently. There will be opportunities to discuss and work on this project information with coaching and advice given from the instructor, Kathy Long.
Workshop Features
- A comprehensive and integrated approach
- An evolving example shown throughout
- A practical case study with 7 student workshops
- Business process diagramming techniques
- Process modelling software criteriaProcess analysis techniques
- Process measurement criteria
- Receive a workbook with case study problems and solutions, which can be reused in the office.
- The importance of properly managing the "people" aspect of process redesign
- Critical Success Factors for process improvement
- Practical process modeling and analysis and design techniques
- How to avoid creeping project scope and analysis paralysis
- The recommended tools currently available
- Tips and Techniques for avoiding common pitfalls in process improvement projects
Introduction to Business Process Management
- Developing a common language for business process
- Clarifying communication about business processes
- Introduction to a framework for successful process-based change
- Integrating re-engineering and systems design and development
- Levels of process competency
Define Process Project
- Significance of identifying process stakeholders
- Identify process performance targets
- How to define a project scope with stability
- Getting the business & technology groups involved
- Learning to deal with fuzzy process boundaries
- Techniques for defining and controlling scope
- Defining the project team
Case Study: Workshop 1
Defining Project & Process Scope
Capturing Process Knowledge
- Identifying sources of process knowledge
- Starting to build buy-in for change
- Conducting successful facilitated session
- Gathering process information using appropriate techniques
- Knowing what information about the process is essential
Modeling Current Process
- Establishing modeling standards
- Distinguishing "process" models
- Defining other types of models
- Knowing which models are appropriate and when
- Modeling the "right" process information
- Understanding process components
- Documenting IGOE's (Input, Guide, Output & Enabler)
- Practical Tips and Techniques for Modeling Processes
Case Study: Workshop 2
Modeling Process
Measuring Processes
- Determining the appropriate measurements
- Defining measurement criteria
- Designing measurement techniques
- Importance of balanced measures
Case Study: Workshop 3
Measuring Process
Analyzing Processes
- Prioritizing the focus of analysis
- Understanding how to use the information gathered in modeling & measurement
- Knowing where and when to use techniques like Six Sigma & Use Cases
- Additional analysis techniques
- Identifying "quick wins"
Case Study: Workshop 4
Analyzing a Process
Creating New Processes
- Researching Innovative Processes
- Benchmarking
- Building evaluation criteria
- Breaking through the creative barriers
- Various Creative workshop techniques
- Evaluating alternatives
Case Study: Workshop 5
Creating a Process
Designing New Processes
- Properties of a good process
- Guidelines for process design
Validating New Processes
- Gaining Buy-in for process change
- Developing Scenarios
- Application of Scenarios
- Additional Validation techniques
- Verifying IGOE's
- Verifying Assumptions
- Creating Prototypes
- Running Simulations
Selection of Tools
- Defining the BPR activities
- Aligning activities with requirements
- Aligning requirements with tool capabilities
- Building the evaluation matrix
- Sources for tool specific information
Special Features
The best way to learn and retain information is to use it immediately.
This seminar is unique in that it is built around a case study developed
by the participants in small team intensive workshops. Consequently,
participants leave with a pattern that can be used for accelerating
their own projects. It approaches the topic of Process Modeling and
Process Analysis and Design from a completely business oriented view.
Technology is discussed as a support mechanism not the driving influence
for process change.
This course is the longest running seminar of its kind in the world and can be found on many continents and in a number of languages. It has been presented over 500 times to more than 10,000 professionals including most the major consulting firms.
Audience
This BPM seminar is the global benchmark for enterprise and tactical
BPM. It is a must for Business and IT analysts, managers and professionals
involved in process-managed organizations, process-based change, and
automation of process solutions.
- Business and IT Architects
- Business and Systems Analysts
- Business and IT Strategists
- Systems Managers
- Systems Developers
- Management and IT Consultants
- Change Management Team
- Business Process Management Teams
- Line of Business Managers and Executives
- Project and Programme Managers
- Quality Programme Professionals
Participants should have some knowledge of or experience in process modelling. For those who do not, a pre-requisite of this course is the Enterprise Level Business Process Management seminars.
Special Features
This seminar is unique in that it
is built on lessons learned, both good and bad, from real companies,
real processes and real projects. It provides you with the latest practices
to deal with real and tough issues. It exposes what successful process-managed
organizations have learned about what works and what does not. It shows
how real change management addresses all aspects of change concurrently.
It is logical. It is practical. It is comprehensive. It makes sense.
It makes you think, It works!
It is continuously updated with the newest lessons learned and consistently attracts experienced professionals and managers from a variety of industries providing significant opportunity for interaction and knowledge-sharing.
The seminar's working sessions allow participants to practice key techniques in small workgroups.
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Kathy Long is a member of the Process Renewal Group. She has over seventeen years of experience. She has spoken at several conferences around the world, including the BPM Conference, Enterprise Architecture Conference, the Business Rules Forum and the European BPM Conference. To date she has conducted over 500 seminars and has presented to over 10,000 professionals around the globe. |
In-House Training
If you require a quote for running
this course in-house, please contact us with the following details:
- Subject matter and/or speaker required
- Estimated number of delegates
- Location (town, country)
- Number of days required (if different from the public course)
- Preferred date
Please contact:
Jeanette Hall
E-mail: jeanette.hall@irmuk.co.uk
Telephone: +44 (0)20 8866 8366
Fax: +44 (0)1923 828 770
Speaker: Kathy Long
Process Renewal Group
| Media Sponsor |
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Group Booking Discounts
If 5 delegates from the same organisation register at the same time
for the same or various seminars, then the 5th delegate is free.
We regret that this offer cannot be used in conjunction with the
Series Discount.
Series
Discounts
Attend more than one course in this series and you will be entitled
to the following discounts:
- 2nd course 10%
- 3rd Course 15%
- 4th Course 20%
- 5th Course 25%
Business
& Systems Analysis Series
Mastering the Requirements Process
23-25 February 2010, London
13-15 September 2010, London
Enterprise Level Business Process Management
22-23 March 2010, London
Business Process Modelling Analysis and Design
24-26 March 2010, London
Mastering Business Analysis
26-27 April 2010
Business Rules and Decisioning Masterclass
24-25 May 2010, London